Liberty Ford Aurora

Another Excellent Experience I recently purchased my 4th car at Liberty Ford in Solon. Rick Neathery is always my salesman. Rick has sold me a Mustang and a Fusion, and leased t I recently purchased my 4th car at Liberty Ford in Solon. Rick Neathery is always my salesman. Rick has sold me a Mustang and a Fusion, and leased two Fusions with me. He always goes above and beyond his efforts to get me a great car for a great deal. I actually thought of looking at some Buicks, but I would not leave Rick to work with another dealership. I absolutely love my 2017 Fusion! More

The Worst, By far Negotiations and purchase of my 2016 Focus were conducted predominantly via email. When it came time for delivery on Aug 15 my deal was handed off fro Negotiations and purchase of my 2016 Focus were conducted predominantly via email. When it came time for delivery on Aug 15 my deal was handed off from one sales person to another and then to another. The deal included installation of a Class II hitch so there was supposed to be a delay of "a couple" of days to get the hitch and adapter. The vehicle had been driven approx 1270 miles by a Liberty employee so they also agreed to completely clean and detail the vehicle and give me an oil change coupon. Here is an excerpt from one of the last communications I received on Aug 18: "The hitch and adapter should be in tomorrow and then we can set up installation on Monday. We will also re-detail the vehicle and buff the scratches." Days passed and then a week and then two weeks. It has now been over six weeks and I have not heard a word from the dealership about any of the promised items. I stopped emailing them after two weeks. Worst car-buying experience of my life. I am 65 and I have bought dozens of cars. The last four have been Ford products, but this will be my last. I had a bad experience at Liberty several years back, when a sales person failed to follow up with me on pricing and features and I eventually bought my 2011 Escape elsewhere. I decided to give them a second chance...BIG MISTAKE! Avoid Liberty Ford like the plague! More

Great First Experience As a first time car shopper, I was nervous, overwhelmed and hoping to not be taken advantage of. Steve Rhodes was absolutely excellent, and told me e As a first time car shopper, I was nervous, overwhelmed and hoping to not be taken advantage of. Steve Rhodes was absolutely excellent, and told me everything in language I, in my naivety, could understand. He was upfront, honest, and even encouraged me to build a car that didn't include things I didn't need, and didn't need to pay for. I couldn't be happier with my experience, and can only hope to use Liberty Ford for all my vehicle needs. More

Pleasant Experience I was able to get the car I wanted,thanks to helpful sales staff. Necessary explanations were clear and helpful. I did not feel pressured. I was able to get the car I wanted,thanks to helpful sales staff. Necessary explanations were clear and helpful. I did not feel pressured. More

Be Careful of THEIR Mistakes!! Everyone there is super nice, while you are buying the vehicle. But afterwards, you better watch out. They made several mistakes immediately after t Everyone there is super nice, while you are buying the vehicle. But afterwards, you better watch out. They made several mistakes immediately after the purchase that in turn cost me a good chunk of money that I needed to come up with immediately, at the same time, having to cancel my extended warranty that they spent 30 minutes convincing us to purchase. When these errors were brought to my attention, we received approximately 10 different stories, from about 4 different people, blaming anyone but themselves, and lying about almost everything. At the same time, they were sending us paperwork to back up their lies, and only actually proved their lies. There is a financially binding document sent to us that has my fiance's "signature" but it is definitely not his signature!!! Not even close. The dealership refuses to respond to anything. Disgusting. If they would have just come out from the start and talked to us immediately, stating they made a mistake, or in this case several mistakes, none of this would have happened. Everything would have been taken care of through our lender, and we would have NEVER even known that there was a forged signature in the mix. Sad that people do business like this, and the entire dealership stands behind this practice. More

Best dealesrhip Tiffani and Don got me the car of my dreams. They were helpful and never high pressured me. I bought mt 2010 Escape at Liberty and have had nothing Tiffani and Don got me the car of my dreams. They were helpful and never high pressured me. I bought mt 2010 Escape at Liberty and have had nothing but the best service and care you can get. Both my buying experience and service experience have been the best with Liberty Ford. Highly recommend this dealership. Thank you Don and Tiffani ! More

best dealer ever Brian Hocevar mad leasing my new Escape fast and easy recommend Liberty Ford Solon and Brian for all your sales needs. Thanks Brian for all your help. Brian Hocevar mad leasing my new Escape fast and easy recommend Liberty Ford Solon and Brian for all your sales needs. Thanks Brian for all your help. More

Amazing Experience My experience with Liberty Ford Solon has been the best one yet!! I worked with Stephen Rhodes who was patient and very informative with me. For the f My experience with Liberty Ford Solon has been the best one yet!! I worked with Stephen Rhodes who was patient and very informative with me. For the first time I felt like I was not only buying a vehicle, but learning the process and the right way to do it! He made sure he got me into something I would LOVE and that was affordable. He didn't waste any time, he didn't push me into anything I didn't want, and got me into exactly what I asked for! FAST! I also worked with Scott Geller who provided me with details about my new lease. He was very informative and made sure I understood everything. Both very nice guys, who knew what they were doing. Quality work and got it done fast! With my situation I was very surprised the could do it! I'm still in shock but so happy! The entire staff was very nice, informative, and made me feel welcome. Thank you everyone for my NEW 2016 FORD FUSION!!! More

Surprising customer service with special touches I was recently in the market for a new lease and I'm not a person who generally pays much attention to what's happening in the car market. So when I I was recently in the market for a new lease and I'm not a person who generally pays much attention to what's happening in the car market. So when I started asking around, several people suggested I take a look at what Ford has going on. Liberty Ford is in my town, so I headed down one Saturday. Holly helped me test drive an Escape and a Fusion. First of all, wow! Ford products have really evolved from the last time I shopped cars. I fell in love with the Fusion and Holly helped me understand all the various options until we settled on the right car. With an infant at home, hanging around at a car dealership for hours on end isn't really feasible; Holly helped me get around that as well so I could take care of my family. She really couldn't have done much more to make the process easy for me. At the dealership, she introduced me to multiple others working there, and they were all just as friendly and she is. Financing and paperwork - easy as pie. The facility isn't as sparkly and flashy as others I've been in, but don't let that fool you. The surprises didn't end after I got my car. Free car washes, hello?! Plates waiting for me at the dealership within a week. Not long after that, a package in the mail containing a calendar from the dealership with a picture of me and my awesome new car. What a great touch! Details matter, and I'm a person with high standards. "Above and beyond" is an appropriate description of the service I got here. Well done! More

The best sales experence I went to liberty ford in search of a larger truck than I had. My sales girl, Holly, not only went over and above to find me the truck I needed, gave I went to liberty ford in search of a larger truck than I had. My sales girl, Holly, not only went over and above to find me the truck I needed, gave me honest answers and straight up service. Liberty also offered me more for my trade in that really helped me on the bottom line. If you're looking for an honest, hard working sales person, Hollys the girl. More