Liberty Ford Aurora
Aurora, OH
Filter Reviews by Keyword
By Type
Showing 169 reviews
Well the salesman lied to me about them installing a Catylitc theft protection and couldn't take it off the price. All it is is insurance. They didn't have decent tires on the truck and they needed to b Catylitc theft protection and couldn't take it off the price. All it is is insurance. They didn't have decent tires on the truck and they needed to be replaced. Most decent dealerships would have replaced the tires being that new of a model. Yes I have buyers remorse and regret buying from them. I like the truck, but not the dealer where they add on cost to the truck you don't need or want. When it was all said and done I could have gotten a brand new truck for same payments. More
The customer service was wonderful. Our sale's person Brain Hinze was excellent. He listened to what I was looking for and found it on their web site. It was not even on the lot yet. He Our sale's person Brain Hinze was excellent. He listened to what I was looking for and found it on their web site. It was not even on the lot yet. He kept in contact with me about the arrival date. Held it so we could be the 1st to check it out to see if it was what I wanted. I did purchase it. When I had a question a few days later on the paperwork he and co-worker were able to explain it to me. After serval weeks I still was not understanding how some of the features worked. I stop back at the dealership the co-worker who had help out with the paperwork was there (unfortunately I didn't get his name). He came out right way and showed me how the features I was having difficulty with worked. He was very patient with me. I now feel confident in using the different things my SUV can do. I all so stopped at the auto parts department. I wanted to get cross rail for the roof rack on the SUV. They were able to find me cross bars for the moonroof that would work without voiding the warranty. Everyone that I met was very friendly and helpful. More
Our salesman Bob Scheatzle made the process easy and efficient. We knew we wanted a Bronco Sport Badlands; he located that model with our specifications and had everything ready in less than a week. T efficient. We knew we wanted a Bronco Sport Badlands; he located that model with our specifications and had everything ready in less than a week. This is our third new vehicle purchase from Liberty Aurora in the past 5 years. The whole Liberty Aurora team is great to work with. More
Bob was great to work with and helped me find the Bronco I wanted. Also, this facility has a great layout if you need to want while your vehicle is being services. I wanted. Also, this facility has a great layout if you need to want while your vehicle is being services. More
From ordering to delivery Liberty Aurora did a Great Job. Chris, Michaela and Lorenzo were great to work with and I recommend anyone to buy from here. The facility is very nice and everything was disclosed c Chris, Michaela and Lorenzo were great to work with and I recommend anyone to buy from here. The facility is very nice and everything was disclosed clearly and upfront. The manager did try to push the extended warranty but every place does. this now. I said no and that was it. Would definitely buy from Liberty Ford Aurora again. More
Jake and Chris were absolutely amazing . It was a pleasure dealing with them as well as their colleagues. They all made me and my son feel as if we we were the only customers . Thank you Jak It was a pleasure dealing with them as well as their colleagues. They all made me and my son feel as if we we were the only customers . Thank you Jake , Chris and your team thank you for making my son’s first car experience a dream come true. Sincerely Julia and Joey Ma . More