Liberty Chrysler Jeep Dodge RAM
Pataskala, OH
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Very friendly and willing to help! Steve Graham was a pleasure to work with and I recommend seeing him if you want to by a vehicle! Steve Graham was a pleasure to work with and I recommend seeing him if you want to by a vehicle! More
Bought a 2011 Grand Cherokee. The overall buying experience was okay, what you’d expect from a dealership. The moment we signed the papers and bought the car they told us they rea The overall buying experience was okay, what you’d expect from a dealership. The moment we signed the papers and bought the car they told us they realized the gas gauge wasn’t working right, they did offer to fix it, but it almost seemed like they were waiting till we signed to let us know. Second issue… we were forced to pay for a system called “brake plus” they said it needed to be installed on all of their vehicles, we paid $400 for it (no option) then when we got it home we realized it was never installed… they offered to have it fixed, but we live an hour away so it just didn’t work with our schedule. Nice they offered, but we shouldn’t have had to deal with it in the first place. Third issue… the caliper was completely seized up. I noticed a very bumpy ride on the way home and figured it was the rode, but soon found out it was a brake issue. I don’t think this is the worst dealership, but make sure you really check out the car before you buy, because I don’t think they go over them very well. It’s just one of those stereotypical dealerships you’d expect. Do your business wisely and don’t take a salesman’s word for anything. More
Took care if a warranty issue that another dealership gave me the runaround on. When I called Liberty Chrysler Jeep Dodge RAM and spoke with their service manager he said "no problem, bring it in and we gave me the runaround on. When I called Liberty Chrysler Jeep Dodge RAM and spoke with their service manager he said "no problem, bring it in and we'll take a look". The other dealership wanted me to sign a document stating that if they couldn't duplicate the issue then I had to pay them. No such thing here! When I arrived they were prompt and got me in right away and on time. They finished the diagnostics quickly and came and found me and explained that they would need to order a part but the vehicle was fine to drive. They made the actual repair appointment right then and there. For the actual repair they were again quick, took my vehicle back to have it repaired, and were even done sooner than quoted. And the service manager kept me up to date the entire process. Dealership is clean, wifi was super-strong so I could work there without feeling pressure. Will definitely recommend to others, and happy to go back if needed. More
Professional, caring, and friendly service. Sales associates are very knowledgeable. Very accommodating, they stayed beyond closing to meet our needs. Sales associates are very knowledgeable. Very accommodating, they stayed beyond closing to meet our needs. More
Everyone we talked to was very kind. We were offered a beverage while we waited and turned cartoons on for my kids while we talked finances. We were offered a beverage while we waited and turned cartoons on for my kids while we talked finances. More
Liberty dealership has always been about customer service. If I have any issues they get me in in the next few days. I would recommend this dealership to everyone. service. If I have any issues they get me in in the next few days. I would recommend this dealership to everyone. More
Our experience was absolutely phenomenal. Steve was Extremely helpful and totally honest. We live two hours away from the dealership. He arranged for the paperwork to be brought to my home to Steve was Extremely helpful and totally honest. We live two hours away from the dealership. He arranged for the paperwork to be brought to my home to sign! He arranged for The jeep gladiator to be brought to our home as well! He even threw in a free Tshirt and hat! Never in my wildest dreams did I imagine that buying a vehicle could be so easy. The finance lady also worked to get me a great interest rate and Rick, the delivery guy was very nice, punctual and friendly. This is an A+ dealer with A+ employees. Thanks for everything! Cassie & Rick Rodriguez More