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Liberty Chrysler Jeep Dodge RAM

Pataskala, OH

Overview
Reviews
Vehicles
4.8
344 Reviews
Call Dealership (740) 964-3900
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12895 Worthington Rd SW

Pataskala, OH

43062

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Showing 344 reviews

March 09, 2023

I couldn’t ask for a more accommodating person than Buddy in the service department. He and Alex bend over backwards to make your experience a pleasurable one. More

by Rickstewart373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy 5-stars
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Mar 10, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Good morning Rick, thank you so much for taking the time to leave us a review and for your nice comments about our service team! It means a lot to us, and we look forward to working with you again in the future.

March 02, 2023

I was greeted by Michelle with a smile when I came in. She then directed me to Steve who was very helpful and answered all of my questions. More

by Sgtabor71
Recommend Dealer
Yes
Employees Worked With
Steve
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Mar 09, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Thank you so much for mentioning our staff greeted you with a smile and that our team was able to take care of any questions you had and steered you in the right direction! Thanks again for the 5-star rating and review!

March 01, 2023

My visits there are always wonderful! The service guys are great! I have never had any problems. More

by michellenichols0794
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Burkhart
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Mar 09, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Good afternoon Michelle, thank you for taking the time to leave us a 5-star rating and a review about your visit! We really appreciate it :)

February 28, 2023

This service department is very difficult to work with. The service advisors and manager do not return calls and have to be tracked down. They do not treat females with the same respect that a male custome More

by vhans
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buddy and Todd
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Feb 28, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Hello Philip, I am very sorry that you feel we deserve a "0" rating. I understand your frustration that it took us longer than you would have liked. Please understand your vehicle was towed in without an appointment right before Christmas. We got you worked in as fast as we could, while being very short-staffed and also very busy. We did not add any additional items without your consent, and we certainly do not treat women any different than men, so I am sorry you feel that we do. We did the best we could for you, without having an appointment and towing the vehicle in during the holidays. If you have any more questions or concerns, please reach out to the service director. Thanks for your business, have a great day!

February 24, 2023

They service department always make you feel like you are the only customer they are dealing with. No matter how busy they are More

by Matsoffroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 28, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Good afternoon, thank you so much for taking the time to leave a 5-star review and recommending our service department. We do try to ensure each customer feels like they are taken care of even if we are under staffed and over worked! Thank you for supporting and recommending us!

February 16, 2023

Our sales person (Dominick) was very pleasant, helpful and knowledgeable. He answered the questions we asked him. Made our experience one of the best. More

by mommajo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominick
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Feb 28, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Good morning, thank you for the 5-star review and recommendation of our facility! We will be sure to acknowledge Dominik for his outstanding performance during your visit. We want every customer to feel welcomed and that they leave with all questions answered! Thanks again for your time and business.

February 14, 2023

Dealership is ok. Service department is terrible. They try to sell you things that don’t need fixed. More

by tina.wehrle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Burkhart
Report | Print
Feb 28, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Hi Tina, I tried reaching out to you by email and by phone, with no success. I just wanted to thank you for your business and apologize that you feel our service department is terrible. I assure you that we would not try to sell you something that doesn't need fixed-that is not how we operate. I know you mentioned you called another dealership to verify if you did or didn't need something, but I don't believe you could get a reliable answer by phone, without someone looking at the vehicle. Anyway, I'm sorry you were not satisfied with the service you received, and you are more than welcome to go to the dealership you called for verification or anywhere else in the future. Thanks again, have a great day!

Feb 28, 2023 -

tina.wehrle responded

I was told by your service department that it is perfectly normal to have to add a quart or two of oil between oil changes in my 2020 Jeep. I believe the other service department would be qualified to say that’s not normal without having to look at the car. I would be happy to discuss if you’d like to have someone call me. I have received an apology email from your receptionist.

February 09, 2023

We worked with Nick at Liberty and were very pleased with how helpful he was and how smoothly everything went. More

by bvanfossen77
Recommend Dealer
Yes
Employees Worked With
Nick C. Salesman
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Feb 28, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Thank you so much for the 5-star review and recommendation, as well as acknowledging Nick. He will be pleased to know you wrote a great 5-star review about him! :) We look forward to working with you again in the future, thanks again!

February 02, 2023

Easy to deal with. Up front pricing the best dealer in the Easter United States More

by sealfsu
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rick Hafler, Jessica Burkhart
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Feb 28, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Thank you for taking the time to leave us a 5-star review, and for the recommendation! We really appreciate your comments and look forward to doing business with you again!

February 01, 2023

Alex was an amazing service advisor! All was done in a timely manner and was well taken care of More

by lauraguendert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Beck , Rick Hafler, Jessica Burkhart
Report | Print
Feb 02, 2023 -

Liberty Chrysler Jeep Dodge RAM responded

Hi Laura, thanks so much for taking the time to leave us a 5-star review, and for the recommendation! We will be sure to acknowledge Alex accordingly, thank you for your business!

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