Liberty Chevrolet

Worst dealership Don't waste your time going here. They are the worst. They don't even clean the snow and ice where the customers walk. I almost fell walking into the Don't waste your time going here. They are the worst. They don't even clean the snow and ice where the customers walk. I almost fell walking into the dealership. Then I stood there for about 15 minutes before anyone acknowledged me. Took them another 20 minutes to get a salesperson to help and they do not have any female sales people which I think is strange. I didn't wait around for the salesperson to get me a coffee. I walked out. More

Major mis-communications November 4th was not a great day to work with these guys at Liberty. I won't mention names, but will try to state my experience as I think it should November 4th was not a great day to work with these guys at Liberty. I won't mention names, but will try to state my experience as I think it should be communicated to other potential customers. Had an opportunity to see the 2017 Chevy Volt Premier at a dealership south of Boston the day before and was made some offers for me to purchase at that time. I typically don't purchase until I have slept on the decision. Friday morning had me thinking that I liked the vehicle. As Liberty was really close to me I decided to give them a chance for my business for a variety of reasons. Saw the car that I thought would best meet my needs on their web site which indicated it was in transit. Called up the dealership and asked to speak with the General Manager to explain myself. Was directed to whom I thought was the GM. He was very cordial and indicated that they were about to have a 20% off sale on that vehicle starting after noon and that I should probably try to come down to see it and reserve it when it arrived. I also explained that I had a very good trade value on my car from the south of Boston dealership and gave him the particulars on the trade. As I had also been looking at another car from another manufacturer I felt the value was accurate. I think the 20% off enticement was a result of my indicating what the other dealer was offering on the sale price of their car. He assured me that they could offer in the same ballpark the amount on my trade. So, with the thought of 20% off of the Volt plus a value that was reasonable, I agreed to visit with them. Upon arrival, I was greeted by the sales associate who would be guiding me and joining me for a test ride. I indicated that I had driven the car, but the salesman encouraged me to give it another try. The model they had was the Volt LT which is what I explained to the salesman, not a Premier. He said they both drove the same. I thought, just give it a try to see if anything was missed before. Really liked the car (again), but told hime the model I was looking for was in transit from the plant. He said, yes that was true. So, two folks indicating no car on the lot, but was in transit!!! So, I said I also wanted to see the new Malibu Hybrid and we went out to the lot to find one.....no looking on the inventory, just go out on the lot....now, this is a small dealership so that is probably why we went wondering around the lot looking. In that process, I came upon a Volt model which was the same one listed in transit on the web site. I was excited, but also concerned that somehow it was really there....probably an omen of things to come. I should mention that when I got to the dealership, the salesman took me in to also meet the alleged GM who it turns out was the business development person or internet manager....far cry from a GM. It has been my experience when purchasing cars, that usually the GM is the final word for pricing which is why I asked for the GM in the first place... shame on me for not doing a better job of qualifying! Ok, so my trade was looked at after returning from the test drive, the numbers were given to the salesman and much to my surprise the Volt pricing was probably about 4% off of list price on a car worth $40K plus which was a significant difference from my conversation prior to my visit. It gets even worse in that they also were offering me $5K less on my trade from what I had discussed with the alleged GM. Needless to say I was surprised, disappointed, and felt it was time to leave. The salesman asked me to give him the chance to discuss with the powers to be my response. At that point the, Internet manager came out and said something like "did I like the car"....cut to the chase folks.... goodbye Liberty. I have purchased in my lifetime a fair number of cars and yes there is a preconceived notion that they are not the most trustworthy folks. In my own dealings, I have seen a few bad apples, but mostly professional folks trying to sell a product and make a profit which is understandable. Two caveats for this dealership staff. Say what you mean, remember that your integrity and relationship building are not only going to produce this sale, but others from referrals and good feelings about your dealership. Sad to say, not a good day for them, nor me, but I can purchase elsewhere... they loose, not me. More

I have dealt with other dealerships and they always seem to change something that you have already agreed on. I have bought two brand new trucks from liberty and never had a problem with the staff.: They co to change something that you have already agreed on. I have bought two brand new trucks from liberty and never had a problem with the staff.: They come thru on their promise every time. When you trade in your vehicle they give you fair market value for your trade in. Most other dealers low ball your trade in. I have sent other customers their and they are very happy.1500 Silverado chevy More

I was looking for a Chevy Sonic and was going to only pay MSRP. I was just calling dealerships to find someone who had the car in stock. Andy told me that they have it, and they would sell it to us for tha MSRP. I was just calling dealerships to find someone who had the car in stock. Andy told me that they have it, and they would sell it to us for that price, IF WE CAME IN THAT DAY. So, myself and hubby left work early, drove 2 hours to get there, left the $100 deposit, everything they told us, to find out that they had "secured the vehicle" at a new hampshire dealership and it wouldn't be there until tomorrow. I called Friday to find out the VIN # for insurance. They didn't have a VIN, when I asked how this was possible, they admitted to not having a car secured. This went on for 2 days. Then they told us we had to sign by 5:00 on Tuesday for the vehicle that THEY DIDN'T HAVE!!!!! So we found the car for the right price at Premier Chevrolet in CT. (Who were wonderful). Called Liberty and asked them to refund my $100 to my card. They said they can't do that over the phone since they refunded $2,000 to another unsatisfied customer last week, but they PUT IT ON THE WRONG CARD! And they couldn't get their money back, so I'd have to fax them a copy of my card. After telling Dan that there's no way I'm FAXING my credit card to them, and there's no way I'm coming in, and that if they took the money out then they sure as heck should be able to put it back in, he reluctantly said they'd do it, except. THEY TOOK ANOTHER $100 OUT!!!!! If a dealership makes this many mistakes with money, that's scarey. I'd recommend shopping anywhere else. The people who worked there were also SUPER RUDE. We will be looking for a Suburban in the next 3 years and were asking questions about it, to which noone had answers and they were all very "put out" by being bothered. More

I went to Liberty Chevrolet to look for a reliable used car. I dealt with Hemi who has been really patient and helpful. He took the time to go over all the vehicles i had interest in and test drove a few c car. I dealt with Hemi who has been really patient and helpful. He took the time to go over all the vehicles i had interest in and test drove a few cars with me until I found the one i liked. He never put any pressure on the sale, on the contrary he wanted to make sure i pick the right vehicle for me, which i really appreciated. I would definitely recommend Hemi as a sales representative. Not only he is knowledgeable about the product but he is also very polite and well mannered. More

It was great working with Ed. He was quick and efficient and knowledgeable about cars. He helped me to find the car I want right on my first visit. I am completely satisfy with his service! and knowledgeable about cars. He helped me to find the car I want right on my first visit. I am completely satisfy with his service! More

After a rocky start in buying a used vehicle, the folks at Liberty Chevrolet were able to make this buy a satisfied buyer by upgrading to a new truck. at Liberty Chevrolet were able to make this buy a satisfied buyer by upgrading to a new truck. More

I went to Liberty Chevrolet searching for a new Suburban. I had been to a few other dealerships, but did not feel as comfortable at those places. The staff at Liberty really took the time to answer my questi I had been to a few other dealerships, but did not feel as comfortable at those places. The staff at Liberty really took the time to answer my questions and go over all of my options. I did not feel pressure to buy on the first visit, in fact, they encouraged me to take my time and seemed like they really cared about making sure I got exactly what I wanted. I was especially interested in getting the best financing available and I really feel that I did at Liberty. I would recommend them to other people looking to be treated right. More

This was the worst experience we've ever had! After negotiating a deal on a used truck, they called us (while out of state on vacation) to say they couldn't hold the truck for us anymore. In the end af negotiating a deal on a used truck, they called us (while out of state on vacation) to say they couldn't hold the truck for us anymore. In the end after they played games with us for 4 days, it turned out that the General Manager wanted more money for the truck! We still bought it because we really wanted the truck, but they didn't do the oil change that was due, fix the thumping sound in the front end (we requested this twice) or fill the fuel tank. After buying 11 vehicles from dealerships, I have never bought one without the dealership filling the fuel tank. How do you get a vehicle GM Certified without changing the oil? I will NEVER have anything to do with this dealership again! If you do, BE CAREFUL! More

I brought my truck in for a harsh 1-2 shift, a junk CD player, a plate light issue, a clunking driveshaft, an incorrect fuel gauge calibration and a howling coming from the front differential. I was told player, a plate light issue, a clunking driveshaft, an incorrect fuel gauge calibration and a howling coming from the front differential. I was told that the harsh 1-2 shift was because my tires were bald (They are at %65 life left). The howling from the front differential was said to be "normal," and the clunking drive shaft was because I had installed an aftermarket U-joint (I never installed anything on my truck). The fuel gauge was not broken, according to them. The plate light was fixed, the CD player wasn't faulty (according to them again). I have a GMPP Major Guard warranty (bumper to bumper). I have a $100 deductible. They charged me a $100 diagnostic fee for the transmission, since it wasn't showing a code they said it was within spec. I had to fight with them about fixing the driveshaft (I bought the car as a certified used GM truck). They said the CD player was fine but it couldn't play "aftermarket" CDs. I picked the car up and basically paid $200 for a new plate light and u-joint. I tried playing a CD in the radio and of course, it didn't play. I went to the gas station and filled up the tank, and of course the fuel gauge was off still. The front end still howls, the transmission shifts like a B!xxx into 2nd gear. They actually went above and beyond and replaced my steering column though, which was nice. Except now when I turn my left directional on my hazards will blink occasionally. Also, for some reason my trailer wiring harness does not work, I have a groan coming from the steering column and my air bag light is on now. I will never go back to this dealership again. I won't even take it back there to have them fix the problems they created for me. More