Liberty Chevrolet
Wakefield, MA
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out standing service Every time I go for service they are terrific. and im usually out within 30 minutes. They check the car orer and will let you know if there are any pr Every time I go for service they are terrific. and im usually out within 30 minutes. They check the car orer and will let you know if there are any problems. More
Passenger airbag repair I brought my 2010 Chevy Malibu in because the passenger airbag light wouldn't always come on when my wife sat in the seat (it worked for me and for my I brought my 2010 Chevy Malibu in because the passenger airbag light wouldn't always come on when my wife sat in the seat (it worked for me and for my son). They said the airbag sensor needed to be replaced and that it was a common problem. Ok for safety I reluctantly agreed to the work. $1083.00 was the bill. I picked up the car and the problem was still there. It either wouldn't come on or wouldn't stay on when my wife sat in the seat. I called and talked to the service rep who said he would call me back with some options. He never did. I eventually found out he didn't work there anymore. I brought the car back to have them check it out again. They had it all day and part of the next. It was very hard to get anyone to call me back just to get an update. However, I will say that everyone, the receptionist, and all the service people were all very polite and professional. When I finally picked it up, they said there was nothing wrong they could find. I don't enjoy writing this and most likely this is just a fluke. I have had this car and another Chevy there for other services and was fully satisfied. Since the problem was not fixed with the new sensor, I believe it is reasonable to conclude that the sensor was not the issue. Right now I just want a refund. More
Great service advisor Cliff Bowers Jr Great service all the time I’ve been going there with my 2002 Yukon and it 2018 my 2008 ZO6 Corvette have been there for service and recalls thanks Great service all the time I’ve been going there with my 2002 Yukon and it 2018 my 2008 ZO6 Corvette have been there for service and recalls thanks Cliff B Jr More
Got car cleaned and oil changed. I got my car cleaned. Interior was still greasy and wet, and cup holder coaster is missing. Trash still in car. Overall unhappy and was given the wron I got my car cleaned. Interior was still greasy and wet, and cup holder coaster is missing. Trash still in car. Overall unhappy and was given the wrong key upon arrival. It’s been a few days and surfaces still are not dry and soap residue is still there. I had to wipe down all surfaces myself. I thought I paid for a service so I wouldn’t have to clean the car myself, otherwise I would have saved the money and cleaned it myself. Otherwise, my family and I have had many years of loyal service and we keep coming back after 20 years. I just think there should be a little more attention to detail. More
The shuttle service was extremely convenient. I was told the service was going to be a few hours and waiting wouldn’t be practical. But with no ride the shuttle was fantastic. I was told the service was going to be a few hours and waiting wouldn’t be practical. But with no ride the shuttle was fantastic. More
Quick, pleasant, easy. Just a tire rotation, but these guys were great. Professional, courteous, and timely. I’m happy to have my vehicle serviced here. Thanks for everythin Just a tire rotation, but these guys were great. Professional, courteous, and timely. I’m happy to have my vehicle serviced here. Thanks for everything. More
Oil change I was greeted and helped as soon as i got out of my car. I had an oil change done in a reasonable amount of time I was greeted and helped as soon as i got out of my car. I had an oil change done in a reasonable amount of time More
Repeat customer The service team is great. The service manager & his team keep my tired motor running ship shape & safe. We love Henry! Love Phil Russo too! The service team is great. The service manager & his team keep my tired motor running ship shape & safe. We love Henry! Love Phil Russo too! More
Fustrating I’m totally frustrated at the wait times for my vehicle to assest for cost and warranty coverage during my last and hopefuly finial vist I’m totally frustrated at the wait times for my vehicle to assest for cost and warranty coverage during my last and hopefuly finial vist More
Wonderful customer service !! I received wonderful customer service for the repairs to my truck . Amando Colangelo was a pleasure to work with and kept me well informed! I was kept I received wonderful customer service for the repairs to my truck . Amando Colangelo was a pleasure to work with and kept me well informed! I was kept updated during the repair process with work that needed to be done and estimated costs. More