Liberty Bay Auto Center

*Warning* Fraud, bad management (Jarret). Do business here at your own risk. On October 12th, I took my Ford Focus here to get the transmission reprogrammed. After a day, they said they Do business here at your own risk. On October 12th, I took my Ford Focus here to get the transmission reprogrammed. After a day, they said they had completed the reprogramming and performed a system update. (refer to the attached receipt). After that, they said the car still drove rough and they found metal debris in the transmission fluid. Their recommendation was for a new transmission at a cost of $8,150 + Tax + $1,850 labor. I was surprised, so I spoke with the mechanic that worked on my car. He told me that these cars do have lots of problems (despite them having 2 Ford Focuses on the lot they would be happy to sell to uninformed customers) and that I will unfortunately need a new transmission. Obviously, that is a lot of money to spend, so before I paid $10,000 dollars, I was going to get a second opinion. I'm sure glad I did. I had All About Transmissions & Automotive in Bremerton look at it. They said that the transmission had never been updated or reprogrammed. After they did that, it worked perfectly. The total bill from them was $381.83...sure a lot better than $10,000+ dollars. Finally, when I called back to get a refund from Liberty Bay, I was informed that their manager would call me. After several days of waiting, I decided to file a credit card dispute to get my money back. Finally, Jarret, the service manager, called and told me that they would "cut me a check" (rather than just refunding my credit card...odd). The next day, he left me a voicemail explaining that they would have to wait to send a check due to the credit card chargeback, but if I wasn't refunded via credit card they would send a check, likely within a week. I then found out Liberty Bay disputed the dispute, therefore attempting to cancel it--while at the same time, not sending me a check like they promised. I attempted to get in contact with Jarret by calling several times, conveniently every time he had "just stepped out of his office" or "was in a meeting." So, I decided to stop by and discuss it in person. Again, Jarret conveniently was nowhere to be found but "would be with me shortly." This entire time forcing his employees and I to awkwardly wait for him to emerge. After he finally came out, he then explained to me how what I was paying for was for his mechanics time, not for any actual fixes...despite the receipt (which is attached) stating that they completed reprogramming of systems and updated systems--which I confirmed is work they DID NOT do. As for the metal debris, I drained the fluid myself and even kept it for them to see--surprise! No metal debris to be found. Jarret refused to look at the bottle I brought in but did say "well it is brown, meaning you have a bad transmission!" Regardless of whether or not that is true (it's not true), the receipt from Liberty Bay says there are metal debris in the fluid, which there isn't. Not to mention after it was reprogrammed by a different shop, it works perfectly (attached that receipt as well). Finally, Jarret accused me of breaking the law by filing a credit card dispute. When I asked him specifically what law I had broken, he told me to leave. If you do business here I would be highly suspicious of them actually doing what they say they're going to do--such as changing your oil or any other fluid. How do you know they did what they said they did? If you find out they didn't perform the work, good luck getting your money back, especially if you paid with cash or debit card. Word of mouth spreads fast in a small area like this. After being in business for so long, you would think they would realize that misleading customers isn't the way. More

This was my first purchase at Liberty Bay Auto Center & the sales team made the transaction smooth and efficient. the sales team made the transaction smooth and efficient. More

It was a wonderful experience for a first time detailing of my auto . From the website to speaking with a service person to the results of the detailing, all was excellent of my auto . From the website to speaking with a service person to the results of the detailing, all was excellent More

They are the best for service and sales, customer service is great . Love the shuttle and loaner car when needed is great . Love the shuttle and loaner car when needed More

I’ve bought three cars from Liberty Bay Auto in Poulsbo WA. EVERY EXPERIENCE has been wonderful! My most recent purchase of a 2021 Mazda CR5 Grand Touring SUV had only 6028 miles on it. The price was excel WA. EVERY EXPERIENCE has been wonderful! My most recent purchase of a 2021 Mazda CR5 Grand Touring SUV had only 6028 miles on it. The price was excellent, my trade in value was very fair, and financing was great with a low interest rate. My salesman was very knowledgeable, courteous, and a former student! Liberty Bay also has a great service department and I get all my maintenance and repairs (there have only been two) at there shop. They are the BEST USED CAR DEALER in Kitsap County! More

Great service, Avery was wonderful to work with. No pressure, listened to what I was looking for. Colton in financing was awesome and got me a great rate. I highly recommend them! They definitely ta No pressure, listened to what I was looking for. Colton in financing was awesome and got me a great rate. I highly recommend them! They definitely take their reputation seriously and strive to maintain it and surpass it. More

Fast friendly service. Answered all my questions and my car was done before the time we choose! Answered all my questions and my car was done before the time we choose! More

Polite professional… timely ( they get the work done in the time predicted) …they take extra care of both you and your vehicle ….. ….. they are honest and upright when predicting all costs involved…& w the time predicted) …they take extra care of both you and your vehicle ….. ….. they are honest and upright when predicting all costs involved…& what a bonus to pick up a clean and vacuumed vehicle! So very different from the “ fast track “ unprofessional places that offer “ special rates” and serve up questionable workmanship. More

Courteous service and tech went out of his way to check out my Honda Warranty. out my Honda Warranty. More

The service department at Liberty Bay auto are professional and courteous. We take both our Toyota Rav4 and Subaru forrester there for all oil changes and services - they are great! professional and courteous. We take both our Toyota Rav4 and Subaru forrester there for all oil changes and services - they are great! More