Liberty Auto Plaza - Service Center

Service at Liberty auto is great. I've been a customer for about 9 years now. I have taken two different VWs to them for everything. They have always been helpful and very friendly. I bought my second VW for about 9 years now. I have taken two different VWs to them for everything. They have always been helpful and very friendly. I bought my second VW mainly due to their fine service department. The sales department was able to match the offer I had from a neighboring Toyota dealer and they subtracted a $1000 loyalty bonus since I was trading in a VW. More

After being instructed to drop the car off at noon, I arrived to find the mechanics were all at lunch. I was told they'd need a hour and a half to look at my car. Courtesy ride back to work was followed arrived to find the mechanics were all at lunch. I was told they'd need a hour and a half to look at my car. Courtesy ride back to work was followed by a return trip at 4, their latest pickup time. The dealership had confirmed the two problems I had advised - rear defroster inoperable, muffler broken off at flange. Parts were on order, but my warranty would cover both services. I had to leave the car there all afternoon for them to confirm what I knew and could demonstrate with five minutes of pointing. It took 30 minutes for them to bring the wrong vehicle out front for me and an additional 10 to get my vehicle. I received a phone call the next morning advising my muffler is actually not under warranty. Terry offered me the number for warrantyservice and said he'd call back in 10 minutes. Hours later, I've received no call and only reach voicemailI. I need my vehicle fixed and am willing to pay, but this unprofessional behavior leaves me with no choice but to call around. More

I have to say, I am completely impressed with this place. Whenever I bring my VW Jetta in for service, I'm greeted like I'm family. Then the service is always done right the first time with prices that are Whenever I bring my VW Jetta in for service, I'm greeted like I'm family. Then the service is always done right the first time with prices that are reasonable. I get a free car wash every time my car is brought in for service. Everyone says hello and is super friendly. They also mail out coupons all the time AND have them on their website. They just have a nice environment. Liberty Auto Plaza really exceeds expectations in terms of the service experience. More

My wife and I both like this auto dealer. They helped us buy a new car; as well as helped us look for a used car. All the employees are very friendly and knowledgeable. The sevice department has been great buy a new car; as well as helped us look for a used car. All the employees are very friendly and knowledgeable. The sevice department has been great to us over 7 years now. They take care of both our vehicles, and provide complete service at fair prices. We will continue to use this dealer, and hopefully buy our next car from them. More

Great people that are straight forward about repairs needed to keep my car running. Gave me heads up for repairs that will be comming up and make recomendations for furture repair. They washed my car w needed to keep my car running. Gave me heads up for repairs that will be comming up and make recomendations for furture repair. They washed my car when complete and included my on their e-mail coupon and service reminder system. More