Liberty Auto Plaza

Come here if you want to feel like garbage If you ever want to see car dealership stereotypes come to life, come to Kia Libertyville. If you want to be pushed around, spoken loudly to, disrega If you ever want to see car dealership stereotypes come to life, come to Kia Libertyville. If you want to be pushed around, spoken loudly to, disregarded, insulted, and scammed during your car buying experience, come to Kia Libertyville. Just for clarification, IF YOU WANT TO HAVE A HORRIBLE TIME, COME TO KIA LIBERTYVILLE. Ask for Mike or Anthony and I assure you, you will have all of the above. Not only was the salesman incredibly abrasive, he was also a poor listener. Eventually, we came to find out he was also a liar. After discussing an online price, we were told that the online price was ABSOLUTELY what we could purchase the car at! Perfect. One awkward and silent test drive later, we find ourselves back in this office discussing options. We were made to feel as though they didn’t want us to purchase a vehicle, and not out of a pure intent to make sure we found the right car. Maybe it was our accent, maybe it was the fact that we had the audacity to ask questions about the PRICE ADVERTISED ONLINE. Whatever it was, the Kia Libertyville employees (let me reiterate: Mike, Anthony, and one more who’s lucky we didn’t catch his name) were continuously rude and dismissive. Mike kept leaving to consult with his coworkers, which would have been perfectly acceptable if we had not heard his supervisor tell him to “just go deal with them,” while making direct eye contact. If you would like for a car salesmen to “just deal” with you, come here. Or, you can go to Subaru just around the corner and be treated like a human. More

Don’t buy used cars from this dealer I would give no stars if possible, just want to let anyone know to do their homework and do a CARFAX before buying a used car from this dealer. I boug I would give no stars if possible, just want to let anyone know to do their homework and do a CARFAX before buying a used car from this dealer. I bought a used 2014 Kia Sorento exactly 2 years ago in May 10th not even a year from buying the car I had to put new tires cause they were defected paid over $1,000 on brand new tires. Then I took it to the shop because the heated seat was not working when I got it back because everything was fixed the seat was all broken, there were scratches on the door and the floor and all the inside of the car was all dirty. I put a complain and everything supposedly got fix with brand new items, i went and pick up the truck and the seat belt light was on but i didn’t notice until i got home that it turned on in the way home, I was a few weeks away from having my twin baby girls and didn’t took it back right away(HUGE mistake) I was so tired since I was going in/out for months already I wanted to concentrates on my pregnancy and having my babies. When I finally took it back for the seat belt light it took them a month to finally call me tell me that they could not fix it because the car has been in a car accident already and has been replaced. I went and spoke the the used car manager(he was extremely rude to us, basically saying I should done homework and do research in this car before signing the papers in a very rude way) he said that it was correct it was not covered by the guarantee because it had been replaced already. When I bought the car I paid more money for the guaranty to be extended for 5 years thinking I didn’t want to deal with this type of problems for at least 5 years, never thinking it had been in a accident already. I don’t know if people do read all the way to the end this reviews but I really hope this helps future buyers to not make the same mistakes I did. Para las personas que no leen inglés un resumen de lo que explique por favor hagan un poco de tarea y saquen un reporte(CARFAX) antes de comprar un carro usado en este dealer. Yo compré el mío hace dos años y fue la peor inversión de mi vida. Thank you for your time. Gracias por tomar el tiempo de Leer. More

Satisfied Customer Just bought a Nissan Frontier last night. Tony Espinosa was very professional and extremely helpful. He was straightforward and informative. I’d recom Just bought a Nissan Frontier last night. Tony Espinosa was very professional and extremely helpful. He was straightforward and informative. I’d recommend him to anyone looking to buy a car. More

Chet Nichols pretty good sales rep I came in looking to buy a 2020 Kia Soul and Chet was the one that helped me out. Turned out to be a pretty good sales rep. He was very friendly, show I came in looking to buy a 2020 Kia Soul and Chet was the one that helped me out. Turned out to be a pretty good sales rep. He was very friendly, showed you every bit of the car, and even took extra time to show me a little more about things like the android auto system so when it came time to decide on whether or not the car is what I wanted, I knew everything I needed to know. Definitely try to get Chet if you end up at Liberty Kia. More

$572 to Replace Battery I called Liberty Kia on Friday afternoon because I was at a gas station close by in Vernon Hills and my car wouldn’t start after I filled my tank. The I called Liberty Kia on Friday afternoon because I was at a gas station close by in Vernon Hills and my car wouldn’t start after I filled my tank. They gave me the number of the towing company they use and I had my 2016 Kia Soul towed there. Jason, the service manager, told me they were busy and he couldn’t get to it until Monday morning, and he’d call me after they looked at it. i called at 9:15 am Monday. Call went to voice mail. Left message that I really needed a call back ASAP as I need my car to work. Jason called me back around 10:30 and told me they were pulling it into the bay now. Finally at 1:30 he called me back and said the motor won’t turn over and they need to call KIA. Found this strange but said okay and reiterated that I really need my car for work. Jason called me back at 4:00 all happy and said they found the problem— my battery was bad, bulging and looked like it could explode. At this point I’m wondering why that wasn’t the first thing they looked at as the problem was my car wouldn’t start... I asked him what the bill was. He said $490. I asked him how in the world the bill could be that high for a bad battery. He said $85 for the tow (10 minute tow but whatever), $140 for diagnostics, and $265 for the battery and installation. I expressed my displeasure at this outrageous price, but what could I do— they had my car and I needed to work. I took an Uber there ($9, only reasonable charge of this fiasco) and went to the counter to pay my bill. The woman pulled my ticket and said the charge is $572! I asked to speak to Jason. He came out and I asked him how the outrageous bill of $490 to replace my battery increased to $572. He said, “I didn’t tell you $490.” I said yes Jason, you did— I even told you the charge was exorbitant and you gave me the breakdown of charges. He denied it again. I asked him to explain the charges to me. He started off with the $140 charge for running diagnostics on my car. I asked him why that was necessary if I had an obvious bulging battery and the problem was my car wouldn’t start. He said that KIA’s have been having issues with motors seizing and he needed to make sure I didn’t have a problem with my motor. Perplexed, I asked him why I should pay for that. He said that’s the way it works. At this point, my frustration was pretty high. I paid my bill and left feeling like I was just fleeced. I like my KIA Soul— but I will NEVER go back to Liberty KIA to have it serviced. More

First impressions Took my 2018 Sportage to Liberty Kia on a late Monday afternoon appointment for a recall regarding an ECU upgrade. The work performed on the car was d Took my 2018 Sportage to Liberty Kia on a late Monday afternoon appointment for a recall regarding an ECU upgrade. The work performed on the car was done satisfactorily and in the amount of time stated. Here’s where the poor review comes in; the car was given a courtesy wash and the right front third of the license plate was bent outward, along with shattering the clear plastic cover protecting it. Didn’t notice this until an hour afterwards approaching the car from the front after shopping. Took the vehicle back and showed the service advisor, he admitted the car wash did the damage and would have the service manager call me the next day. Tuesday goes by, Wednesday, Thursday still no call but I receive one of those follow up surveys asking how was the experience? I fill it out on Friday night with a poor review explaining the above and that I request the Owner of the dealership to contact me. Saturday morning the Service Manager leaves a message he didn’t know he was to call me. A few days later received another follow up survey asking if my issue was satisfactorily handled? I proceed to tank that one also reiterating my request to communicate with the OWNER of the dealership. Next day I get a message from an operations director that the owner instructed him to call me (I’m sensing C.Y.A. here) to see about what can be done to fix the situation. I stopped at the auto parts store and spent around twenty dollars for a new sturdy full license plate frame holder, along with the new clear plastic cover. Fifteen to twenty minutes of my time in the driveway putting it all back together in between head scratches for the dog supervising my work and all is well again. So this was the first time ever using this dealerships service department, and looks like the last considering how this got handled. Not a good first impression at all. I’ll reiterate again; all I wanted to do is talk to the owner of the dealership. If the owner doesn’t want to contact me that’s fine, they’re the owner, it’s their business. The best part though is I’m the customer, and I don’t have to bring my car back for service work ever again. I’m sure I’ll find somebody willing to do oil changes and scheduled maintenance work somewhere. David Wright Island Lake, IL More

Dave Drumke is super nice ! Thanks Dave Dave Drumke was helping me look for a car, specifically an SUV so he showed me the Sorento and was very informative. He was very nice and well spoken, Dave Drumke was helping me look for a car, specifically an SUV so he showed me the Sorento and was very informative. He was very nice and well spoken, very polite. Too bad I saw a vehicle somewhere else but still he was very friendly! Thanks Dave More

Beware of this dealership . I've been driving for 25 years and this has been the worst car related service I have ever had. First, Kia Sales lied to me saying an after market n . I've been driving for 25 years and this has been the worst car related service I have ever had. First, Kia Sales lied to me saying an after market navigation/ backup camera would be under the car's warranty. Then when it stopped working, Service refused to even look at it. More recently, they "fixed" something under recall. First they told me to come pick it up when it wasn't ready (because they broke a part?!), then they returned it to me with a steering wheel component not screwed back in. The final insult came when I emailed Rich Owens, Service Director, who never gave me the courtesy of a response (going on 10 days...) A woman in his office assured me she would have him call me or suggested I call again (No, I will not run after you to do your job). Go elsewhere. More

Rip off Have been coming here for years and i think I've reached my point.. they overcharge you all the time, treat you like an idiot, lie to your face. They Have been coming here for years and i think I've reached my point.. they overcharge you all the time, treat you like an idiot, lie to your face. They wanted to charge me $560 for 2- 3 hour labor. This is ridiculous... and we've been with them for almost 10 years... More

Excellent service I purchased a vehicle here at liberty Kia in Libertyville Illinois. Steven Nedanovski was a great sales man and did all he could to have me driving th I purchased a vehicle here at liberty Kia in Libertyville Illinois. Steven Nedanovski was a great sales man and did all he could to have me driving the car I wanted that same day . Great service I would recommend him to everyone looking to purchase a Kia . More