Liberty Auto Plaza

General xxxxxxxx Dealership was supposed to be partners in a car buying service for vets, denied any involvement even though their information was plastered all over t Dealership was supposed to be partners in a car buying service for vets, denied any involvement even though their information was plastered all over the service details. Bait and switched vehicles anyways, VIN numbers didn't match, got berated when questioning details about the vehicles, including their overly expensive "bumper to bumper" warranty that in the fine print is closer to a bumper and bumper warranty. Avoid at all costs. More

Q's Review Q was fair throughout negotiations. I left a satisfied consumer. He was attentive, direct, and understood the value of our time. I would recom Q was fair throughout negotiations. I left a satisfied consumer. He was attentive, direct, and understood the value of our time. I would recommend him to any customer walking through the door! I appreciated all your help throughout this process. Respectfully, H.W. Moss More

Sucker’d from out of state Provided all information on trade in condition with pictures and received a minimum quote. Came in from out of state to make the deal and they reduce Provided all information on trade in condition with pictures and received a minimum quote. Came in from out of state to make the deal and they reduced my trade by 15% . We should have believed the Facebook ratings. Buyer beware! This dealer sucks! We’re on our way to a reputable dealer. More

Worst customer service experience ever. First, the salesman George Scott has the personality of a dead cat. Typical car salesman too. Very sleazy like. Plus, he didn't even experience ever. First, the salesman George Scott has the personality of a dead cat. Typical car salesman too. Very sleazy like. Plus, he didn't even know much about the car he was showing us yet he claimed to be in the business for 30 years. The dealership is just as bad. They sold me a lemon and also lied to me. I called George the salesman letting him know I was dropping the car off and I needed a loaner he said he would call me back. When I got to the dealership, he said they don't have loaners because service was closed. The manager also told me the same lie however, the day I bought the car, left the dealership the car was having issues so I went back and guess what? They gave me a loaner even though the service dept. was closed. I don't deal well with liars and shysters. Libertyville Volkswagen is both. I am going to get rid of this lemon and buy a much better car from a more reputable dealer with salesman who have a personality, actually know what they are selling, and take care of their customers. If dealing with Libertyville Volkswagen...Caveat emptor!!!! More

2019 Forte Internet Price from this dealer is Bogus Listed Internet price was $3600 less then dealer price given when I went to this dealership. Particular vehicle I was looking at was a 2019 KIA FORT Listed Internet price was $3600 less then dealer price given when I went to this dealership. Particular vehicle I was looking at was a 2019 KIA FORTE .... listed price $12,390 .... actual price $15,990. Reason given was multiple discounts you must qualify for like military, government employee and many more. More

Scam - price at dealer $1,000 higher than online I walked in to see a car that I saw online and they made wait ONE HOUR after the test-drive to talk to a salesman. Once we were able to sit down and d I walked in to see a car that I saw online and they made wait ONE HOUR after the test-drive to talk to a salesman. Once we were able to sit down and discuss the price, I found out that they charge a $1,000 "dealership fee" on top of the registration and documentation fee. It's a total scam, they just keep the prices low online to make you walk in, and than they charge you more when you're about to sign. Total scam. More

scam town usa!!! They are very dishonest. I tried getting car they had listed on internet for the price listed. They told me I had to come down, because they "don't n They are very dishonest. I tried getting car they had listed on internet for the price listed. They told me I had to come down, because they "don't negotiate over the phone". So, I drove the 75 min. to find out they wouldn't sell me the car anywhere near that price. Steve was the manager I dealt with. He was not a tool, but a tool box!!! No wonder they have the worst review I have ever seen with any company on the internet. More

Bait and switch Was told by the manager Sean to "get the xxxx out of his parking lot" after I called them out on their bait and switch tactics. They advertise one pri Was told by the manager Sean to "get the xxxx out of his parking lot" after I called them out on their bait and switch tactics. They advertise one price on cars.com and confirm all the details when you call them just to get you into the showroom. Once you get there its a different story. More

Held Hostage, Bait and switch, PUSHY ON 20%INT FINANCING After i said i have my own financing they offered on a 25990 vehicle plus tax and doc, whic they said doc was in the 900's and we all know tax is arou After i said i have my own financing they offered on a 25990 vehicle plus tax and doc, whic they said doc was in the 900's and we all know tax is around 2k They tried swindling me at 75moths at 649 a month which would be in the 20% interest rate plus or minus (where my lender is at 3%-5%) or around 45k for a 25k car and after i said i would like to leave to take care of pregnant wife and diabetic kid held my keys hostage,,,,, and only offered half of what other dealers offered on the trade, and if they did a accurate apprasal they would have known the engine light code.... which i know what it is from going to other places and getting appraised......... More