Liberty Auto Plaza

I am in the market for a new vehicle and I visited liberty auto plazas kia web site to search. I found a great vehicle at a great price, and I requested for info on their web site. Immediately I got a liberty auto plazas kia web site to search. I found a great vehicle at a great price, and I requested for info on their web site. Immediately I got a response that said it was still available and they have three others at this price. The next day I get a text message saying that it's no longer available. This is false advertising and a waste of my time. I will take this as a sign of their business practices and I wouldn't trust them. More

I was contacted by someone at ‘this dealership asking if I wanted to turn in my leased vehicle early. I said sure but I would need to purchase a vehicle at the same time. I was quoted a price and was told t I wanted to turn in my leased vehicle early. I said sure but I would need to purchase a vehicle at the same time. I was quoted a price and was told they were offering 60 months free financing. I asked them to also quote another vehicle as well. Roger the salesman I was working with said he would get back to me. After waiting 3 days I left a message for someone to call me back. I was assured someone would call me on 10 minutes. Nothing. The next day I finally spoke with Roger again. Got the 2nd quote. I went to the dealership test drove the 2 vehicles and sat down to finalize the deal. All of a sudden there was no 0% financing at the quoted price. The vehicle would cost me an additional 3500. Talk about bait and switch. Worst customer service I have dealt with in a long time. If I didn’t return my clients calls after many days. I wouldn’t have them as clients. More

With everything happening around the world, you would think people would hide the way they truly feel about a race even if its just to make a sale. We stopped by today to look at 2 cars for our growing f think people would hide the way they truly feel about a race even if its just to make a sale. We stopped by today to look at 2 cars for our growing family. Abe was the sales rep that assisted us and let me tell you, WORST experience of my life at a dealer. I came in knowing what I can and can't afford. This guy not once, not twice but THREE times tried to tell me I can't afford the Telluride. He mentioned the price difference between the Sorento and Telluride was significantly different, about 20k. That's nice sir but not once did I say what my price point was. I did my research. I came in knowing what SUVs I wanted to look at and what would be comfortable for my family. You do NOT get to decide that for me. After my husband told Abe that the price didn't matter, he continued to try to persuade us into considering the Sorento after saying it was not for us because of x,y,z. I finally stepped in and said we arent asking you about the price, we are looking for comfort for our kids. The guy at the front desk finally stepped in and told him to just let us see and test drive the Telluride but at that point we had enough and walked out. I really hope the manager sees this and addresses this. You lost a potential customer and this potential customer is now leaving you a bad review for Abes racist behavior. More

First time car buyer, great experience My wife and were first-time car buyers and we are very satisfied with the 2016 Mazda CX-5 that we purchased here. Q was a great help - he was organize My wife and were first-time car buyers and we are very satisfied with the 2016 Mazda CX-5 that we purchased here. Q was a great help - he was organized and ensured we were well taken care of when we test drove the vehicles we were interested in. He also took extra care to ensure all surfaces were sterilized throughout the process given the pandemic. He answered our questions honestly and was fair throughout the negotiation process. His boss, Greg, also conversed with us as negotiations came to a head and he was kind and level during the conversation. We came out of the process with a great deal and a car that we love. The staff also stayed after hours to ensure financing was finalized and we could drive the car off the lot that day. All in all, the process took about three hours and it didn't feel rushed or belabored. If you're looking for a trustworthy dealership with good prices not too far outside the city, I recommend checking this place out. More

I had a pleasant experience working with Q. I had a specific car in mind before I came into the dealership but I had mix feelings once I test drove the vehicle. Q was very professional and patient w specific car in mind before I came into the dealership but I had mix feelings once I test drove the vehicle. Q was very professional and patient with me. I looked at a few vehicles and Q worked with me until I had peace of mind. Overall I am pleased and I would recommend Q at Liberty Auto Plaza to my family friends and coworkers. More

This is my second time purchasing a vehicle from this location and I'm pleased to say the service has been nothing short of excellent. Special thank you to Q and Kevin for they're care and professionalis location and I'm pleased to say the service has been nothing short of excellent. Special thank you to Q and Kevin for they're care and professionalism. More

Do NOT take care of Warrant able Items Horrific Experience. PLEASE PLEASE READ all of the posts they all are saying the same thing. They are deceitful and do not care about their customers. Horrific Experience. PLEASE PLEASE READ all of the posts they all are saying the same thing. They are deceitful and do not care about their customers. They do not warrant their products. Everyone has said the same thing so please do not fall victim like me, I made the mistake not reading their reviews before purchasing a vehicle for my son. This is a new one, have you ever needed to replace your brakes on a car with 11,000 miles??? The Volkswagen Service Department say the car rotors were warped from the vehicle sitting extended periods. I bought a 2016 with 2,000 miles in 2019 (I have had the vehicle for 9 months) wouldn't that be the time the rotors would have warped in their parking lot? They said this is normal and I should of brought it up sooner if I wanted it covered. Stay away, all of the reviews are true. I will pay for the service to be performed elsewhere. Greg Sherman is absolutely unprofessional and definitely doesn't understand customer satisfaction based on how low their scores are in various posts. Now they will send me a blanket response back to call Steve Gustafson because he cares, but the funny part is I am still waiting for his call back before I wrote this review. More