Liberty Auto Plaza

I don't work at other dealers nor do I get paid to write reviews. His is a brutally honest review of my experience at this dealer. Stay away from this dealer. Do not hand in the downpayment before you see reviews. His is a brutally honest review of my experience at this dealer. Stay away from this dealer. Do not hand in the downpayment before you see the finance person and work out the final numbers with him/her. Don't give too much detail about your profession/work/income. The more you give them this info they will figure out how much they can rip you off on the purchase. They try to get this info out of you in the beginning in the introduction phase by being very nice and sweet. 1.They put a decent price on their website to get you to the dealer. 2.Once I got there they told me that I can only buy that car if you finance with them. 3. The car salesperson added an extra 960 dealer fee(not the documentation, tax, title, or registration fee) to the car. 4. They took me and my dad across Miluakee Ave to the Kia dealer to do the paperwork. 5. At one point of negotiation the car salesman was literally swearing/cussing and being condensing when we caught the extra 960 fees. More

Q helped me get a car with all the features I was looking for! He was friendly, funny, and compassionate dealing with someone with not so great credit. Thank you Q! I look forward to working with you in the for! He was friendly, funny, and compassionate dealing with someone with not so great credit. Thank you Q! I look forward to working with you in the future! More

Libertyville Kia refused to provide documented out the door pricing, without a visit to the dealership, even for customers willing to travel from several hours away. I suspect the prices listed on the we door pricing, without a visit to the dealership, even for customers willing to travel from several hours away. I suspect the prices listed on the website may not be legitimate, as they will not confirm final pricing without an in person visit. They insist on in person visits, indoors, despite the pandemic and they do not offer a "Buy Directly Online" option despite being prominently displayed on their website. Even getting them to return phone calls was difficult. The dealership is entitled to their own policies, my own policy is that I will shop at dealerships willing to provide up front pricing that includes all the taxes and fees included, and document that pricing in an email or other document I can bring with me, before I waste everyone's time with a visit. Given some of the other reviews here, I think this dealership is best avoided. More

Dealer did not honor the internet prices quoted by Jose of their own dealership. And sale associate Mike Cohn racially insulted me and my friend. of their own dealership. And sale associate Mike Cohn racially insulted me and my friend. More

Bait and switch pure and simple Buyer Beware!!! The general manager Anthony is a "Bait and Switch" expert. Much like the other reviewers on this page, my girl and I had the same expe Buyer Beware!!! The general manager Anthony is a "Bait and Switch" expert. Much like the other reviewers on this page, my girl and I had the same experience this morning. Advertized a vehicle that I verified was in stock and correctly priced online, then drove a hour to find that the vehicle had been sold days ago. Sure it was. I am filing complaints with KIA, the BBB (they are registered), the Illinois States Attorney General, and placing complaints on any and all online review sites. Besides being a fraudulent dealer, he totally comes off as a guido (defined as "a man, especially an Italian American, regarded as vain, aggressively masculine, and socially unsophisticated." He was physically and verbally aggressive. More

I am in the market for a new vehicle and I visited liberty auto plazas kia web site to search. I found a great vehicle at a great price, and I requested for info on their web site. Immediately I got a liberty auto plazas kia web site to search. I found a great vehicle at a great price, and I requested for info on their web site. Immediately I got a response that said it was still available and they have three others at this price. The next day I get a text message saying that it's no longer available. This is false advertising and a waste of my time. I will take this as a sign of their business practices and I wouldn't trust them. More

I was contacted by someone at ‘this dealership asking if I wanted to turn in my leased vehicle early. I said sure but I would need to purchase a vehicle at the same time. I was quoted a price and was told t I wanted to turn in my leased vehicle early. I said sure but I would need to purchase a vehicle at the same time. I was quoted a price and was told they were offering 60 months free financing. I asked them to also quote another vehicle as well. Roger the salesman I was working with said he would get back to me. After waiting 3 days I left a message for someone to call me back. I was assured someone would call me on 10 minutes. Nothing. The next day I finally spoke with Roger again. Got the 2nd quote. I went to the dealership test drove the 2 vehicles and sat down to finalize the deal. All of a sudden there was no 0% financing at the quoted price. The vehicle would cost me an additional 3500. Talk about bait and switch. Worst customer service I have dealt with in a long time. If I didn’t return my clients calls after many days. I wouldn’t have them as clients. More

With everything happening around the world, you would think people would hide the way they truly feel about a race even if its just to make a sale. We stopped by today to look at 2 cars for our growing f think people would hide the way they truly feel about a race even if its just to make a sale. We stopped by today to look at 2 cars for our growing family. Abe was the sales rep that assisted us and let me tell you, WORST experience of my life at a dealer. I came in knowing what I can and can't afford. This guy not once, not twice but THREE times tried to tell me I can't afford the Telluride. He mentioned the price difference between the Sorento and Telluride was significantly different, about 20k. That's nice sir but not once did I say what my price point was. I did my research. I came in knowing what SUVs I wanted to look at and what would be comfortable for my family. You do NOT get to decide that for me. After my husband told Abe that the price didn't matter, he continued to try to persuade us into considering the Sorento after saying it was not for us because of x,y,z. I finally stepped in and said we arent asking you about the price, we are looking for comfort for our kids. The guy at the front desk finally stepped in and told him to just let us see and test drive the Telluride but at that point we had enough and walked out. I really hope the manager sees this and addresses this. You lost a potential customer and this potential customer is now leaving you a bad review for Abes racist behavior. More

First time car buyer, great experience My wife and were first-time car buyers and we are very satisfied with the 2016 Mazda CX-5 that we purchased here. Q was a great help - he was organize My wife and were first-time car buyers and we are very satisfied with the 2016 Mazda CX-5 that we purchased here. Q was a great help - he was organized and ensured we were well taken care of when we test drove the vehicles we were interested in. He also took extra care to ensure all surfaces were sterilized throughout the process given the pandemic. He answered our questions honestly and was fair throughout the negotiation process. His boss, Greg, also conversed with us as negotiations came to a head and he was kind and level during the conversation. We came out of the process with a great deal and a car that we love. The staff also stayed after hours to ensure financing was finalized and we could drive the car off the lot that day. All in all, the process took about three hours and it didn't feel rushed or belabored. If you're looking for a trustworthy dealership with good prices not too far outside the city, I recommend checking this place out. More

I had a pleasant experience working with Q. I had a specific car in mind before I came into the dealership but I had mix feelings once I test drove the vehicle. Q was very professional and patient w specific car in mind before I came into the dealership but I had mix feelings once I test drove the vehicle. Q was very professional and patient with me. I looked at a few vehicles and Q worked with me until I had peace of mind. Overall I am pleased and I would recommend Q at Liberty Auto Plaza to my family friends and coworkers. More