Liberty Auto Plaza

Contacted the internet sales team to confirm the advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it he vehicle was not new, had thousands of miles, and on by the way, could not sell me that vehicle because of the general manager. but they could sell me something else that I did not ask for. My score for this dealer is minus five. More

Salesperson, Q, was personable, upfront and direct which we appreciated. He helped us through the process of purchasing a pre-owned car and made the experience a good one! we appreciated. He helped us through the process of purchasing a pre-owned car and made the experience a good one! More

Quinton was amazing! He gave us an awesome deal on a 2019 Kia Soul, was very helpful and patient with us. Will definitely recommend him and the whole team at this location! Kia Soul, was very helpful and patient with us. Will definitely recommend him and the whole team at this location! More

Worst experience with the sales manager. I went shopping without my fiancé and he told me “it was cool in today’s world I could shop for a car without a man”. This is 2021 and I couldn’t believe what I hear without my fiancé and he told me “it was cool in today’s world I could shop for a car without a man”. This is 2021 and I couldn’t believe what I heard. He lectured me on cutting out expenses on coffee to afford a few extra bucks a month on my car. If you want to buy a telluride, he’ll tell you it’s the hottest car on the market and try to charge you over $1000 per month. Do yourself a favor and visit Schaumburg Kia - they let me order exactly what I wanted for $600/month. I visited Liberty Kia in March and drove past this week (June) and the Tellurides they had then are still on the lot. These fools aren’t kidding anyone and they definitely aren’t selling those trucks! Figure it out and stop acting like women know nothing about cars. Will never buy another Kia from the Libertyville dealership again! More

We went in to Liberty Kia to test drive and purchase a new Kia Telluride. Long story short, don’t waste your time if you are going to buy a Telluride. Purchase from another Kia dealership. They will waste new Kia Telluride. Long story short, don’t waste your time if you are going to buy a Telluride. Purchase from another Kia dealership. They will waste your time. After asking what the price of 2 Tellurides were, they pencilled a deal that was $15k over list. The sales manager came over to give us his poor excuse for his price gauging. “Supply and demand”. So much for integrity and honesty. We will be purchasing elsewhere and we will be negotiating off the list price, not an inflated number like you’ll get at Liberty Kia. More

Classic bait and switch ... Today we went to test drive a Kia Telluride. The sticker price and price on the website is $50215. We liked the vehicle and were prepared to take it home. When we asked about a Kia Telluride. The sticker price and price on the website is $50215. We liked the vehicle and were prepared to take it home. When we asked about leasing vs financing vs paying cash, the salesman needed to “ask his manager”. He came back and explained that, due to high demand, this vehicle is selling for $65595 but he was willing to give us a “deal” and let us have it for $59500. When we advised him we would not pay a penny over MSRP he went and got his manager who explained he could sell it to somebody else today for that price. We told him to go for it. What a waste of time! More

Worst car buying experience. I was there for over 5 hours and still dealing with the after mat of buying Nissan from them. They have yet to register my car with the state. Therefore, I have now own a car tha and still dealing with the after mat of buying Nissan from them. They have yet to register my car with the state. Therefore, I have now own a car that is useless because it cannot be legal driven without a current plate I paid for at the dealership. The salesman was horrible at the time of the purchase and tried to sale me an suv I had already said no to because it was scratched all over the place, when it was supposed to be new. Steve, Ricardo, and Jared were the worst people to deal with. Would never return or recommend. I am now having to sue this dealership. More

ZERO stars for Liberty Kia ... DO NOT recommend this place!!!! Not only was the saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about place!!!! Not only was the saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about 30 times to "get an answer" to literally EVERYTHING I asked. Then most of the time, she didn't come back with an answer anyway. Their so called finance dept did nothing but try to rail me on financing and price, and I wasn't allowed to see any paperwork to take time to look over what the details were. They tried to lie about Kia's financing terms, as well as my interest rate. I ended up going elsewhere, got the SAME EXACT car, for far less price, a super low interest rate, and at a $60 PER MONTH LESS payment than what these people were trying to rail me with. The other dealership threw in a Kia rebate as well as the low interest rate terms (0.9%). The general manager of Liberty Kia definitely needs to re-train his staff in honesty and attitude on how to treat customers. This woman talked to us like we were unintelligent morons ... we obviously walked out. As we were walking out, we could hear her very loudly complaining about how we aren't going to do it now and how she wasted her time ... it echoed throughout the dealership it was so loud. Extremely unprofessional and dishonest dealership. I'll never go back and neither will my significant other ... who is a doctor btw ... who loves to buy cars ... bad move on your part. You should be careful how you treat people. More

I DO NOT recommend Liberty Kia !!!! Not only was the saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about 30 times to "get an answer saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about 30 times to "get an answer" to literally EVERYTHING I asked. Then most of the time, she didn't come back with an answer anyway. Their so called finance dept did nothing but try to rail me on financing and price, and I wasn't allowed to see any paperwork to take time to look over what the details were. They tried to lie about Kia's financing terms, as well as my interest rate. I ended up going elsewhere, got the SAME EXACT car, for far less price, a super low interest rate, and at a $60 PER MONTH LESS payment than what these people were trying to rail me with. The other dealership threw in a Kia rebate as well as the low interest rate terms (0.9%). The general manager of Liberty Kia definitely needs to re-train his staff in honesty and attitude on how to treat customers. This woman talked to us like we were unintelligent morons ... we obviously walked out. As we were walking out, we could hear her very loudly complaining about how we aren't going to do it now and how she wasted her time ... it echoed throughout the dealership it was so loud. Extremely unprofessional and dishonest dealership. I'll never go back and neither will my significant other ... who is a doctor btw ... who loves to buy cars ... bad move on your part. You should be careful how you treat people. More

If there was a way to give NEGATIVE stars I definitely would!!!! This dealership doesn't deserve 1 single star. After endless phone calls trying to get everything figured out before we would have to drive would!!!! This dealership doesn't deserve 1 single star. After endless phone calls trying to get everything figured out before we would have to drive almost 3 hours one way (out of state). The night before we had the financing figured out, vehicle picked out and we were told it would be cleaned and ready for us to sign for the paperwork and leave 20-30 minutes tops once we arrived. Well, 45 minutes away we confirmed that everything is still in place and to ask for our salesman once we arrived. When we arrived the vehicle was "magically sold".no body knows how or why it was sold from under us. After spending 2 hours at this dealership we left with no answers, no vehicle and told ehhh, you're near Chicago so just go out to eat. I'm sorry we have a 2 and 3 year old in the car that have been so good and patient. We wouldn't drive 3 hours one way to go out to dinner. ABSOLUTELY WORST EXPERIENCE EVER!!! we were told to call back Monday-so like fools we did..nothing has came or been done to resolve this issue. We were promised a gas card...guess what never got that either. Such a joke of a dealership!!! More