Liberty Auto Plaza

They used bait and switch to get me in. I have not been this pissed off in a long time. This was over 5 months ago now and I'm still upset about it. Over the weekend I called many Kia dea I have not been this pissed off in a long time. This was over 5 months ago now and I'm still upset about it. Over the weekend I called many Kia dealers and all had some sort of mark up over MSRP but I talked with Matthew at Liberty Kia on the phone and he promised they didn’t mark up prices over MSRP and wanted me to come in to place an order for a Sportage hybrid since they don't know how to do business over phones or computers I guess. He said in many ways that they "didn’t do business like that" (referring to overcharging customers) and only sold at MSRP - he sounded like a genuinely nice and honest man. I walked in for my appointment, which I admit, I was skeptical of because, do they not know how to use computers? I wish I had called to confirm I actually had to make the hour-long drive in. A white guy in his late 20s/early 30s with long hair greeted me (Kyle), told me he "couldn’t find my name in the system" and that he would just help me because I had forgotten my notes with Matthew's name on it. He asked if I had gotten prices from other dealers, and I told him again I had and that's why I came here - because I talked to someone who said you sold at MSRP. He came back with a printed quote with a rate thousands over MSRP and said they couldn't sell at MSRP. I left, more angry than I've ever been from any customer service interaction in my life. I called Matthew back after the fact, got in writing in an email that they don't charge over MSRP but... fool me once.... I have decided to go back to Toyotas after this terrible Kia experience. More

Marco is literally a joke. Don’t waste your time with this dealership. Save yourself the hassle and go somewhere else. Don’t waste your time with this dealership. Save yourself the hassle and go somewhere else. More

I have been in the market for a new car and was torn between the Ionic 5 Limited and the EV6 Wind. At Liberty Auto Plaza I drove the EV6 Wind - great car! While I changed my mind at the last minute, I between the Ionic 5 Limited and the EV6 Wind. At Liberty Auto Plaza I drove the EV6 Wind - great car! While I changed my mind at the last minute, I have to give a big thank you to the Sales person, Kyle Tayfel. He was always very polite, respectful and handled all of our conversations in a professional manner. II would highly recommend the dealership and Kyle. More

Never in my life have I been treated so poorly. Talked to Marco and we had a deal. Drove 45 minutes only to be told by another salesman the car was sold! Already gave all our information. Marco w Talked to Marco and we had a deal. Drove 45 minutes only to be told by another salesman the car was sold! Already gave all our information. Marco was no where to be found. Seriously, don't think I would trust this dealership. More

I would give a lower rating if it was possible. Bought a Kia k5 last month for my son. Charge over msrp but don’t tell you until you are 2 hours into dealing. Require you to finance after you come Bought a Kia k5 last month for my son. Charge over msrp but don’t tell you until you are 2 hours into dealing. Require you to finance after you come to a dealer stacked agreement. The AC breaks after I’ve month. Poor design or cheap parts. Road rocks pass through the grill and puncture the condenser. NOT COVERED BY THE WARRANTY. Won’t even consider the part might be defective or poor quality. Want $1400 to fix it. They said@ it’s like a rock hitting the windshield. Disagree. The windshield still protects you. It doesn’t shatter. It performs its job. The condenser punctured and no longer performs its job of cooling. Recall the part or redesign! This dealer never returned my calls then was condescending when i drove in to discuss. My son is a mechanical engineer in the auto industry and works in quality control. The dealer should take responsibility and subsequently make Kia assume responsibility. More

Bought a new car from here and it already has problems. Don’t buy a car from this location. Don’t buy a car from this location. More

Sells Nissans with bad transmissions and will not honor the warranty! I paid 3900 to fix my own transmission. I would have NEVER purchased this vehicle knowing about the class action lawsuit against Nissan the warranty! I paid 3900 to fix my own transmission. I would have NEVER purchased this vehicle knowing about the class action lawsuit against Nissan due to malfunctioning transmissions. They never made me aware of this before purchasing. That’s how they get over and get the money from these finance companies. So quick to make a quick buck but no good intentions for the customer. 16,000 car I’m still paying on too! Do not buy here! More

If I could give them zero stars I would. Worst dealership hands down. Terrible staff that are rude and pushy. Service department is full of lazy idiots who know nothing about cars. They try Worst dealership hands down. Terrible staff that are rude and pushy. Service department is full of lazy idiots who know nothing about cars. They try to charge $160 to read a code which you can get done for free from Oriellys across the street! They won’t honor an extended warranty bought from them! Avoid this place at all costs. More

BEWARE: This dealer advertises cars on the internet and then adds on thousands to the advertised price when you go there to look at the car and purchase it. I suggest that you not waste your time. They are then adds on thousands to the advertised price when you go there to look at the car and purchase it. I suggest that you not waste your time. They are phonies and feel no shame when called-out on doing it. Kyle (sales) shrugs his shoulders when the deceptive practice was cited. Consumers can do one thing with a retailer like this - STOP going there and stop buying from them! More

Let's start with the good. Our salesman, Marco, was outstanding. Easy to get ahold of, helpful, kind, and courteous. If you have to so business with this dealership I would hig Our salesman, Marco, was outstanding. Easy to get ahold of, helpful, kind, and courteous. If you have to so business with this dealership I would highly recommend Marco. Now for the bad. This is one of those dealerships that are dreaded. They are out to mislead, misquote, misrepresent, and take advantage of at every opportunity. I believe a large brunt of this falls under the fault of their sales manager. We were literally forced to accept financing through them in order to be ALLOWED to purchase the car. Their rate was 2% over our own banks rate which we already had pre-approved. The sales manager said we had to do it because they get like "kohl's cash" when they create loans for their preferred lenders. Also we had a guaranteed offer for our trade in of $8,400 from another dealer and they offered $4,200. They upped it to $5,000 but give me a break. Overall awful experience, besides Marco. Unless you HAVE to buy through them like we did (rare car that only they had), DON'T! More