Liberty Auto Plaza

I was in contact with Amy Lewis the sales consultant who promised me over the phone and by e-mail that the dealerhip will do everything to match a quote from the competitor, got the surprised that when I wa promised me over the phone and by e-mail that the dealerhip will do everything to match a quote from the competitor, got the surprised that when I was referred to the salesman Jim he was unable to work with me and when Daniel Obrien (internet manager) came to talk to us he was totally unproffessional mocking my wife and in a sarcastic way told my her that we should go to the competitor and purchase two cars instead of one, horrible, horrible customer service from the whole team. More

I am not sure how this dealership got such a good review. But my personal experience with this dealership was really bad. I was communicating with Daniel OBrien and clearly communicated with him regarding my But my personal experience with this dealership was really bad. I was communicating with Daniel OBrien and clearly communicated with him regarding my expectation. I wanted a 2011 Nissan Murano SL AWD. I was told that they have several vehicles of same specification and when i went there Daniel wasn't there and they told me that they dont have that car in stock. I drove all the way from Des Moines to Chicago (approx. 6Hrs) for this :( really... It was so disappointing and frustrating :( Worst part is their website is also shows that they have still have that car in stock. Also they were not even ready to talk/convince about other alternatives :( More

Jeff frank is the best Vw service writer I have ever met Jeff frank is the best Vw service writer I have ever met / he knows what he is doing Very help full and gets done right I will be back again with Jeff frank is the best Vw service writer I have ever met / he knows what he is doing Very help full and gets done right I will be back again with 2010 Gti And 2011 golf for all my service needs More

Very slow service. Take whole day to just change breaks with high price, double then other Nissan dealership has. Quality for break still needs to do adjustment. Do not necessary work for service to get mo with high price, double then other Nissan dealership has. Quality for break still needs to do adjustment. Do not necessary work for service to get more money from customer. I finish my repair for Murano at Rosen Nissan dealership with good price and service and fast work with loaner car. More

From the well written internet ad to the super speedy email response by Dan O'Brien and his exemplary customer service the experience with Liberty Auto Plaza is without equal. Shane took great care of me email response by Dan O'Brien and his exemplary customer service the experience with Liberty Auto Plaza is without equal. Shane took great care of me until Yoshii my outstanding salesperson arrived and the whole team was outstanding. From learning the back story of the vehicle I was interested in to their no hassle policy and the teams willingness to please, the whole experience was amazing. I would highly recommend to anyone looking for a vehicle new or used to visit Liberty Auto Plaza in Libertyville. They are a professional group of people who really care about the people who come in to their dealership to buy a car. Congratulations to you, Liberty Auto Plaza for a job well done! More

Bought my car and my father's car new here. The buying experience was excellent; Fred was friendly, professional, and not at all pushy. Curt Biron came over during the sale to introduce himself and see i experience was excellent; Fred was friendly, professional, and not at all pushy. Curt Biron came over during the sale to introduce himself and see if there was any additional information I would like answered. Ever since I have had my car serviced at Liberty and the service managers Mike and Bill always have me coming back to get everything I need done there. They are professional and very friendly. They seem to know everyone by name when they walk through the door and everyone knows them by name. This tells me one thing, their service is so outstanding that people keep coming back and often for whatever concerns or work they need done on their vehicle. I would never have my vehicle touched by another dealership and the service at Liberty has made me VW enthusiast for life. More

Been at Liberty for service - warranty and paid - and parts over the last few years. They are far and away the easiest dealers to deal with, understand you want to get in and out as fast as possible and parts over the last few years. They are far and away the easiest dealers to deal with, understand you want to get in and out as fast as possible and with the least wear and tear. They go above and beyond to make it as easy and stress-free as possible, I trust them with my car and that says alot. More

I have always had a very pleasant,carefree experience at Libertyville. When I bought my car they were very helpful, quick, and made me excited about my new car. Whenever my car needs service the online sche Libertyville. When I bought my car they were very helpful, quick, and made me excited about my new car. Whenever my car needs service the online scheduling tool is great. Service department has always been very helpful, smooth sailing. More

Jay Ryan was awesome. I will always purchase my vehicles from Liberty as long as Jay is employed there. He made the car buying experience painless!!!!!! from Liberty as long as Jay is employed there. He made the car buying experience painless!!!!!! More

I bought a used car and found out that the windshield reserve tank needed to be fixed. Dealership wasn't to pleasent to address and fic problem. At the end, ended up putting money into fixing issue. Deal reserve tank needed to be fixed. Dealership wasn't to pleasent to address and fic problem. At the end, ended up putting money into fixing issue. Dealership only took care some of the cost. I beleive they should have taken care of all cost to repair problem. oh well learn my lesson and not to purchase from them again. More