Liberty Auto Plaza

My deal was handled primarily via email which was about the only way I had time to purchase a new car at this point. From my first contact with Amy to Therese stepping in to help then Dwight helping with t the only way I had time to purchase a new car at this point. From my first contact with Amy to Therese stepping in to help then Dwight helping with the rebates, Mike actually picking up my Kia and dealing with the paperwork and then Jason taking me through the final steps I could not have been happier!! Everyone was very friendly, helpful and completely knowledgeable. I have to say I traveled about two hours to get to Libertyville (via trains) and Amy picked me up at the station, which was above and beyond. Despite the distance I will use Liberty Auto for service as often as I can; although I don't expect to need anything major for many years to come. I would highly recommend Liberty to anyone looking for a new or used car in the Chicagoland area (or anywhere for that matter). More

I highly recommend Liberty Auto. They were professional, straight forward, honest and friendly, working with me to get the Altima I wanted. Purchasing an auto is very complex these days, and Frank did all t straight forward, honest and friendly, working with me to get the Altima I wanted. Purchasing an auto is very complex these days, and Frank did all the work for me, returned my phone calls, and never got exasperated!! Also in these economic times financing can be tricky, Jeff and Brad worked hard to get me financing. More

I give this dealer and the team that helped me choose (my 4th car here) a BIG FAT 10!!! I will be back in the future to buy our next cars :) 4th car here) a BIG FAT 10!!! I will be back in the future to buy our next cars :) More

I bought a GTI here and have used this place for oil changes and such, but I went today with a friend to test drive a Tiguan and the dealer was a complete jerk. He was unfriendly, the SUV we drove had n changes and such, but I went today with a friend to test drive a Tiguan and the dealer was a complete jerk. He was unfriendly, the SUV we drove had no gas in it and I was afraid we would run out, and he said nothing to us at all. Afterwards he does not shake our hands nor does he give me a card. Good thing he didn't because I would have called the manager. They have lost my family and my friend's business for good. Terrible service here. It was appalling. More

Scheduled an appointment 3 weeks ago to have two recall items looked at and an oil change. I had come in too late and could not receive service. I said ok and rescheduled to the following Saturday (4/28). items looked at and an oil change. I had come in too late and could not receive service. I said ok and rescheduled to the following Saturday (4/28). Came in on the 28th, was told there was no appointment, recall work could not be done, and they would not do an oil-change on the car since it was before the listed service date. We stated that we would pay for the oil-change and still did not get it done. Attempted to reschedule again to this Saturday (5/5), and they are booked. Since their techs leave by 1:30pm on Saturdays and by 4pm on weekdays, there's no feasible time to get an appointment till next Saturday. Since 5/5 is full, I am scheduled on the 12th of May. He stated they had openings all day, but I could only schedule at 11:00 am (doesn't sound like opening all day). So I guess we'll see how the 12th goes. If they can manage to keep our appointment, and not turn us away at the door for some reason or another, I'll be surprised. Or I could just find another dealership to service my car at.. More

My son had a car accident and we needed to replace his Jetta Sportwagen. We really wanted to save the car, but we were working with the insurance company and it was seeming that we were going to have t Jetta Sportwagen. We really wanted to save the car, but we were working with the insurance company and it was seeming that we were going to have to purchase. We worked with Amy G and Tom S and both were very sincere and accomodating. Amy followed up with us and stayed in close contact. Turns out that we went to our friends body shop and they were able to salvage our car. However, everyone did an excellent job, and when it is time to make a purchase, it will definetley be here. Arkin More

There is no way that this place could be getting good reviews unless they are having their own employees write them. I bought a car here and have had it a few months and have had thousands of dollars wor reviews unless they are having their own employees write them. I bought a car here and have had it a few months and have had thousands of dollars worth of problems with it. The worst part is when you tell them about it they laugh in your face and tell you it is your problem not theirs. All should know their are consumer protection laws in this state that protect you for operations like this. They need to represent to current conditon of a used car. I was told is was in great working order. It was not. Do not deal with these people they are liars and thieves More

I bought my 03 Cavalier from Liberty Auto Plaza. After I bought my 03 Cavalier from Liberty Auto Plaza. After searching Craigs List and Auto Trader, I was surprised to see how competitive a dealership co I bought my 03 Cavalier from Liberty Auto Plaza. After searching Craigs List and Auto Trader, I was surprised to see how competitive a dealership could be price wise compared to private party sellers. Not to mention they inspected it and provided the carfax. I have had my car for 3 months now and it has not given me a single problem (I put about 2k miles a month on vehicles) I am very pleased with Liberty and plan to purchase all of my vehicles for them. More

Arrived for an oil change and it took twenty minutes for someone to help me. And I had to ask for help. Once I arrived back home I noticed oil on my garage floor. The oil level was correct and the cap and f someone to help me. And I had to ask for help. Once I arrived back home I noticed oil on my garage floor. The oil level was correct and the cap and filter were tight,so I cleaned off the bottom of the engine and the cars fram that had fresh oil all over it. The oil continued to drop from my car for two days. it appears the service techincian spilled oil all over the top of the engine and it was dripping down from the engine. I will find another dealer to have serice done to my vehicle whenever it is needed. Such sloppy work I had to pay for. More

I came to Liberty Auto Plaza looking to purchase a used car, and worked with Dan O'Brien from the very beginning of my car search. Because this was my first car buying experience, I was nervous I would be car, and worked with Dan O'Brien from the very beginning of my car search. Because this was my first car buying experience, I was nervous I would be taken advantage of in regards to charges. Dan guided me through each step of the car buying experience, offered honest advice, great customer service and follow up, attention to detail, and was the sole reason for earning my business for Liberty Auto Plaza. He made sure I found a car within my needs, wants and budget. I am more than happy with my purchase of a 2003 Hyundai Santa Fe from Liberty Auto Plaza, and I look forward to working with them again in the future!! More