Liberty Auto Plaza

Projects a family business & people I can Work with. Projects a family business & people I can Work with. Service was friendly & professional. I will recommend this dealer In the future. Overall a posi Projects a family business & people I can Work with. Service was friendly & professional. I will recommend this dealer In the future. Overall a positive experience . More

My sister and I went to this dealership to look at a specific used car on the lot. We arrived and Dan took about 10 minutes to greet us. First thing he said was if we wanted to test drive the car and di specific used car on the lot. We arrived and Dan took about 10 minutes to greet us. First thing he said was if we wanted to test drive the car and did not even bother to introduce himself. After the test drive Dan asked to throw out a price and I said 13.5K on a 15K. He countered with permission from Tom and we were offered 13K. I asked if this price would be available all day and he said yes. Dan said,"no pressure sales here the only pressure is in our tires". Fine so we left and mulled it over by looking at a few other cars and called back asked if the same price was on the table for 13K. Dan said yes. So we drove back to Libertyville and filled out the credit application and was asked to put at least $500 down which we were going to do. Dan came back to us and said we can't do 13K anymore but we can match the 13.5K that you offered earlier, according to Dan, Tom was the one who retracted on the offer he gave to us. If they just matched us at 13.5K from the start we would not have a problem. We ended up walking out b/c they started giving us really poor service and did not care for our business. Their quality of service is next to 0 and do not appreciate that we had to drive back there a 3rd time b/c they for forgot to give back my sisters ID. (granted this is our fault as well). When we went back to the dealership to pick up the ID they tried to sell the car to us again for 13.5K and we said no. The worst part was that they called my sister back the next day to say that they sold it for advertised price. Poor customer service and to call and say they sold it for more is very unprofessional. The place was really cold, the coffee was gross and the only thing nice their was the GT-R, which they sell 25K over list. I would not recommend going here unless you wanted to throw your money away. More

These guys are cheaters. The sales manager a very rude person. My experience with him was disgusting. They lie about faults if you missed something during inspection when you go to buy the car. Later the person. My experience with him was disgusting. They lie about faults if you missed something during inspection when you go to buy the car. Later they will not entertain you and make you feel fool. More

My visit to Liberty Auto Plaza, as well as the meeting with Amy and Fred were nothing short of a pleasure. I loved the hassle-free environment, as I was even allowed to roam the lot without being pounced with Amy and Fred were nothing short of a pleasure. I loved the hassle-free environment, as I was even allowed to roam the lot without being pounced on while getting out of my vehicle. This was a refreshing change, and I must say that I will definitely be visiting again within the near future. I must say though, when I walked towards the doors of the dealership for assistance, Fred was waiting to hold the door open and was willing to answer any question that I had. Some readers may not view this in a positive light, but for me, it was perfect. Moving on, I made it clear to Fred during our visit that I was not ready to make a move today. Most dealerships and salesmen would kick you to the curb at that moment, as they are wasting time and losing a possible commission in the process. However, I think Fred did something great here because he built the relationship with the customer. He sat down with me and discussed all of my options to the fullest detail. While I am not ready to make a purchase at this exact moment, due to the experiences at Liberty Auto, I will be returning to once the time is right. I did not feel pressured to make a move at the exact moment, as other local dealerships (Raymond Kia in Antioch) have made me feel. Customer service is something that I value, and I will only buy a vehicle from a dealer that I feel comfortable with. I found a winner in Liberty Auto, that's for sure. More

My experience purchasing a new Kia Sorento at Libertyville Auto Plaza was exceptional. Everybody was very nice and made us feel very valuable as customers. Libertyville Auto Plaza was exceptional. Everybody was very nice and made us feel very valuable as customers. More

Overall the purchasing experience is good, the price is pretty good, the customer experience is good, hence, I will recommend the Libertyville Auto Plaza to my friends. pretty good, the customer experience is good, hence, I will recommend the Libertyville Auto Plaza to my friends. More

George told me he had a loan for me with no money down. He said he would get someone to pick me from home. I told over and over I don't have a car or any way to get to libertyville . George told he would m He said he would get someone to pick me from home. I told over and over I don't have a car or any way to get to libertyville . George told he would make an appointment so someone can pick me from home to drive me to dealership. Well never called me back. I called him the following day to ask well, when is my appointment . He asked me can you take a taxi, can you get a friend to give you a ride. I thought omg if he lied to me about the ride to dealership, what else did he lie about. He probably didn't have a loan for me either. George was unprofessional and hung up on when I told I don't have a way to get out the dealership. Horrible. Another review talk about how a sales rep Amy pick them up from the metra station, I thought wow that's customer sevice. I don't want a rep who lie to me about a small thing like transportation, because as I know if you lie about the small things there is more lies to come. Stay away from George he is a liar More