Liberty Auto Plaza
Libertyville, IL
Filter Reviews by Keyword
By Type
Showing 332 reviews
Kostya lied to me, claiming to have in stock a car I was looking for. I was skeptical as to whether this was true because he kept switching sales tactics. Upon confrontation, he still did not come clean and looking for. I was skeptical as to whether this was true because he kept switching sales tactics. Upon confrontation, he still did not come clean and claimed that the only way I could find what I was looking for was to come into the dealership. That may be true--but lies are not an acceptable way of doing business. More
They bought back my leased vehicle early and had the larger vehicle I needed in the same day!!!! Quick response time, friendly and courteous service, and I will definitely recommend to friend and famil larger vehicle I needed in the same day!!!! Quick response time, friendly and courteous service, and I will definitely recommend to friend and family. Thanks Libertyville Kia!!!! More
Andrew Richter was an outstanding sales person for me and my purchase of my new Optima. He was very honest, knowledgeable and followed-through with all of his promises. I would highly recommend him for any my purchase of my new Optima. He was very honest, knowledgeable and followed-through with all of his promises. I would highly recommend him for anyone interested in a new KIA within 50 miles of their store in Libertyville. Their general manager (Mike?) and finance manager (Jay) were also fantastic guys to deal with. My experience couldn't have been more pleasant. Their price was untouchable by their competitors. They are motivated to be the number one Kia dealership in Illinois. What a great experience in the purchase of a new car! You won't regret your time spent with this store and personnel. More
Excellent experience! Great deal on the Kia Rio we purchased and great service. We told the sales person our monthly dollar amount we were willing to spend and he went out of his way to keep us ther purchased and great service. We told the sales person our monthly dollar amount we were willing to spend and he went out of his way to keep us there. Very comfortable experience and have already recommended liberty auto plaza to others and will do so in the future. More
We have purchased many cars during the years. And we've always had a bit of an aversion to most car dealerships and their sales people. After our experience with Liberty Auto Plaza, I can say my exp we've always had a bit of an aversion to most car dealerships and their sales people. After our experience with Liberty Auto Plaza, I can say my experience was great, maybe even fantastic. We needed a car quickly. Micheal McConnell took care of us right from the start. We had talked to him on the phone and he felt he could really help us get the car we needed at the best price. He made it all happen, getting us connected to the right people at the dealership who got us the very best deal. There is a real professionalism to Micheal. He listened first, was genuine in wanting to help solve our needs, and, after taking it all in, he executed everything with precision and focus. We could not be happier with the result: a great, new car at what I think was a really good price (taking advantage of all the incentives that were available and more). We feel fortunate to have worked with Micheal McConnell and Liberty Auto Plaza to purchase my new car. More
I worked with Michael Mcconnell, he was very helpful, friendly, and accommodating. I felt that he was meticulous in explaining the service provided by the dealership and the benefits I would receive wit friendly, and accommodating. I felt that he was meticulous in explaining the service provided by the dealership and the benefits I would receive with my new Volkswagon. He made sure that I had all the information and I know I got the best deal from a superior dealership. His skills in customer service were superb. Michael listening to me and answered all of my questions to the fullest extent. I feel that I can call him at any time and he will take care of me. I would highly recommend working with Michael Mcconnell and look forward to continuing our business relationship in the future. More
First let me just start off by saying "I hate buying a car". Not that I don't love a new car, but I hate the whole car buying process. Pushy sales people, with even pushier general managers and a cred a car". Not that I don't love a new car, but I hate the whole car buying process. Pushy sales people, with even pushier general managers and a credit department that wont let you leave until they have the shirt off your back. It's usually a long day that leaves me with a bad headache, an empty wallet and a bad feeling in the pit of my stomach. I don't get to enjoy my new car for days until I get over the experience of buying it. Amy Lewis made my recent purchase at Liberty Auto Plaza a great one. I got a very competitive price making it worth the hour drive to get there. Everything was done ahead of time through email and a couple of phone calls.There was no high pressure sales tactics to force me to buy any more than what I wanted. Everyone I met the day I picked up the car was top notch. Rob Johnson got us going on our paperwork as soon as we got there and then kept us entertained while we waited for the credit manager. The credit manager broke everything down and gave us several options. He offered us several extended warranty options, but I did not feel forced to purchase anything that I didn't want. Overall this was a great experience and I would come back the next time I was in the market for a car. My only regret is that they aren't closer so I can bring my car in for scheduled maintenance. More
Purchased a 2013 Passat TDI from Liberty. Got great pricing via the internet, immediate follow-up from Amy who answered all my questions. They had the car I wanted, the deal matched what they quoted, pricing via the internet, immediate follow-up from Amy who answered all my questions. They had the car I wanted, the deal matched what they quoted, and the transaction when I came to pick up the car was hassle-free. They had the car ready to go (including the WI paperwork), and did not press too hard on selling the "rust coating" or the extended warranty. (Would be nice if dealers would dispense with that nonesense altogether, but they all do it and at least the folks at Liberty don't try to twist your arm over it.) Very happy with the transaction, and worth the drive from WI! More
This was the BEST car buying experience I have ever had! They worked out a KILLER deal for me and really wanted to earn my business. If you are shopping around Do NOT over look this dealership. The treated They worked out a KILLER deal for me and really wanted to earn my business. If you are shopping around Do NOT over look this dealership. The treated me RIGHT! in almost 30 years of car buying, I have never had such a smooth, and honest transaction, they got me a great car, and awesome warranty and the price was exactly right. Amy, Brad, and Shane, earned my business and referrals for life! More
Amy Lewis was instrumental in getting this deal done and in my price range. She knows people and their needs. If the future dictates another car, I will contact Amy Lewis! in my price range. She knows people and their needs. If the future dictates another car, I will contact Amy Lewis! More