Liberty Auto Plaza

Everything was great. Sales reps were very nice and heplful. I would recommend Liberty Kia to others in the future. It was a fast and effiecient process. heplful. I would recommend Liberty Kia to others in the future. It was a fast and effiecient process. More

Andrew was knowledgeable and spent quality time with us. He made the buying experience enjoyable. Would definitely recommend him. He described everything about the car in detail. We love our new car - our He made the buying experience enjoyable. Would definitely recommend him. He described everything about the car in detail. We love our new car - our experience was great! More

I have bought 3 Kia optima’s from this dealership. The service is very good. The staff are very friendly and know every detail about any vehicle they own in the parking lot. I have looked for Kia Optima s service is very good. The staff are very friendly and know every detail about any vehicle they own in the parking lot. I have looked for Kia Optima since 2011 not lot of dealers worked with me with the budget I make, until I drove about 25 miles away from my HOR to the Liberty Auto Plaza Kia dealer. I recommend this dealer to all the Costumers. More

Great customer experience, Andrew went above and beyond my expectation. Clean and friendly dealership, knowledgeable and easy to find. Andrew was very professional and gave me his honest opinion. He also my expectation. Clean and friendly dealership, knowledgeable and easy to find. Andrew was very professional and gave me his honest opinion. He also drove 60 miles to deliver my car right away Even two days after the sale Andrew contacted me about something he promised me and I thought it was a forgotten sales pitch but he followed thru on his word. More

Buying a car is one of the most stressful experiences. Andrew made it less stressful with his humor and greats mile. Everyone showed me patience and seemed to really care. They worked with me to get me a Andrew made it less stressful with his humor and greats mile. Everyone showed me patience and seemed to really care. They worked with me to get me a new car and were all very kind. I would recommend this dealer to all. More

I have been in customer service for over 20 years and I can honestly say that I have never worked with a more professional, responsive team. They were honest in every aspect of our discussions, patient i can honestly say that I have never worked with a more professional, responsive team. They were honest in every aspect of our discussions, patient in explaining every detail of the car and the financials and just a pleasure to work with. I would recommend this dealership without hesitation. More

I enjoyed my visit to Liberty Auto Plaza , Great customer service , Great deals and prices ... Anyone looking for a new or used vehicle should go down their and take look ... Thanks - Jaime Mendoza service , Great deals and prices ... Anyone looking for a new or used vehicle should go down their and take look ... Thanks - Jaime Mendoza More

I both bought a car here and did some routine maintenance on my car here. The salesman was honest and decent and worked hard to get me a car at a price point (with a nice commission, I'm sure) that I could a on my car here. The salesman was honest and decent and worked hard to get me a car at a price point (with a nice commission, I'm sure) that I could afford. I did not think I would be able to purchase a new car and my salesman found some discounts that dropped the price to a point that I could afford (first time car buyer, etc.). He did seem like there were certain things that he was required to say and I did receive one of those corporate surveys (the ones that will get an employee suspended for a week with no pay if you give the employee an 8 out of 10 instead of all 10 out of 10s – or worse – fired). I gave him a 100% excellent score and still am happy with the sales service he provided me. I do recommend the sales department. I do not recommend the car service and repair department. Before my current car, I had an old beater car that broke down routinely every other oil change. Being a young female that has a knack for showing up to the car repair shop alone oh boy did I have a hard time finding a place that didn’t a. lie to my face or b. rip me off. Having a new car at a place that seemed to staff such honest and decent people as my salesman, I figured that I was in safe hands and that I might just finally be able to trust a car repair shop. I figured that the dealership was doing more than well and did not feel the need to act corruptly out of desperation. I wasn't actually in safe hands. The staff are friendly and accommodating and the give good customer service. I am giving them a bad rating because it's all a front - they are not honest and they will rip you off with a fake smile on their face every chance they get. The 15,000 mile marker service required an oil and filter change and a tire rotation. They originally were going to do a $300+ package that included changing the windshield wipers on a brand new car had I not asked what the price was going to be. When I got sticker shock, they said that they would only change the oil, switch the filters and do the tire rotation. That price was $40 for the oil change, $30 for the tire rotation, $75 for the cabin filter and $45 for the engine filter. Right there, a red flag shot off in my head. Those prices sounded like a rip off to me. But, I did it anyway. I handed the nice man at the counter a coupon for $20 and he countered me saying that he had a better coupon that could drop the price a little more than the one I handed him. I said ok since it seemed like I was only going to pay $130. After my previous oil change, the person I talked to them left me under the impression that this oil change was only going to cost $100 (which, should have been another red flag for me). I shouldn't have done it, I should not have handed my car over to them. My initial agreement with the front desk guy was that they would change the filters (cabin, oil and engine), do an oil change and rotate the tires only. They did a whole bunch of additional work that I did not ask for that included several multi point inspections. The total labor cost for all of this was nearly $100. Parts were more than $80. I did receive my $20 discount. I did not receive the discount he promised. I cannot afford to keep going to this place. I cannot afford what I currently have to pay. I will be lucky if I pay that off by my next oil change. My real problem is that I let a car shop take the reins. There are no prices listed on the wall behind the front desk workers, because of that, I have no way of cross-checking their honesty in regards to their prices for the services they offer. They were not upfront with me nor were they clear and honest with me about what maintenance they were actually going to do - which they should have been for a $300 price tag. I assumed that the 15,000 mile check up meant something very, very different than what it clearly actually is. For all I know, he was 100% just making up the prices of the different maintenance repairs to gage my reaction. So really, the responsibility lies with me. I should have known. I should have taken my car, ran away and price shopped like I do for absolutely everything else. I will be calling to complain and I since I live half an hour away, I will start getting my car maintenance done at local shops closer to where I live rather than be loyal to a place that is just going to rip me off as often as possible. Besides, $40 is a little expensive for a basic oil change anyway, even if a repair shop is actually trustworthy and worth my time. More

They bought back my leased vehicle early and had the larger vehicle I needed in the same day!!!! Quick response time, friendly and courteous service, and I will definitely recommend to friend and famil larger vehicle I needed in the same day!!!! Quick response time, friendly and courteous service, and I will definitely recommend to friend and family. Thanks Libertyville Kia!!!! More