Liberty Auto Plaza

NIGHTMARE IN LIBERTY AUTO PLAZA!!!!! !! BEWARE DON'T WALK AWAY, RUNNNNNNNNNNNN.......!!!!!!! Worst experience in my life and believe me I've purchased many vehicles at dealerships in !! BEWARE DON'T WALK AWAY, RUNNNNNNNNNNNN.......!!!!!!! Worst experience in my life and believe me I've purchased many vehicles at dealerships in my life but not any like this! I should have followed my instincts when I walked in and my wife said wow what a filthy place. after about 10 minutes the salesman Robert (don't deal with him or his used car sales manager). After a long chat he brought up the vehicle we were there to see, truck was filthy and smelled like a wet dog had been in it. We decided to drive the truck which drove good although I did notice a noise in the power steering which I brought to their attention. Robert told me don't worry we will fix it and we will give it a complete detail inside and out including the engine compartment. the exterior had some scratches and a dent on the back bumper, front drivers door needed a new hinge and the front passengers door trim pane had a dent. I brought all these issues up and Robert said" I promise I will take care of all these issues the truck will look like new". We did like the truck and were hesitant but he kept insuring us that the truck would look like new. We decided to go ahead with the deal and we had a trade in which he said they would give us what we owed on it, and pay it off, which I figured was a good deal. We finally get called in to do the paper work when I noticed the final price was $1500.00 over and when I looked they were only giving me $8000.00 and not the $9500.00. They had essentially added the $1500.00 to the sales price. I should have walked away then but after haggling again with Robert I settled for $8750.00 at this point I was so upset and tired we signed the paperwork and was given a promissory not of all the details that where to be repaired as I stayed above. I took my new vehicle home and brought it back 2 days later as I was told to do. They took two whole weeks and was told the vehicle was done after I called to complain why this was taking so long. I go to pick up the vehicle and the only thing they did to it was the door hinge and a oil change. I was now very upset as you can imagine. When I finally get to speak to Robert he said "that's all we can do, you cant expect to make this vehicle look new". He finally agreed to clean the engine compartment and give it an oil change as I complained that the oil was still black. I was told to bring it back on Monday for the oil change and when I get to the service department they tell me I don't have an appointment. Glen in the service department was very nice and said we will take care of it. I spoke to the assistant Manager about what was promised to me and that they had put it in writing and he said they would take care of it. To make a long story short I was told to bring it back again, mind you I live in Chicago that's a 40 Min drive, which I did this time it was there for a week and again I call Glen at the service Dept, they did not call me and says vehicle is ready. I pick up my vehicle and notice that the fuel gage is marking 1/4 tank, when I dropped it off I had 3/4 Tank of Gas and the vehicle had over 200 miles more than when I dropped it off. I was now sick to my stomach but I took my keys and drove away. Never again will I step foot in this Dealership and I hope you don't either. Fool me once shame on you, fool me twice shame on me! More

Terrible - check any used cars here with a trusted mechanic Don't walk away from this place. Run. I've been there a few times in the last few weeks since they are about the biggest dealership in Libertyville, a Don't walk away from this place. Run. I've been there a few times in the last few weeks since they are about the biggest dealership in Libertyville, and the only Kia, Nissan, and VW dealer for quite some distance. My wifes car just got totaled, and since we weren't expecting another car payment we are on the budget side of used cars. We looked at a Ford Flex a couple of weeks ago, and there was some obvious belt squealing going on. When I told the sales guy about it he told me that they probably just had not lubricated the belts in awhile, and that his service department could put some lubricant on them for me and the noise would stop. Which, might be true.. but it doesn't really solve the issue. So, last nightwe went in and saw a Kia Sorento we liked. There was a dent in the side panel that they said they would fix. Also, I told the sales guy the brakes seemed soft, and he said he was sure they were fine, that every vehicle gets a big inspection and any issues fixed. When I get serious about buying a car, I always take it to a mechanic that doesn't have a stake in the transaction for an inspection first, paid for out of my pocket. $65 later I learn that the drivers seat is loose, there is a major oil leak from way up inside somewhere that would require a bunch of disassembly to find, a significant power steering leak... oh, and the breaks I asked about? Rusted rotors and almost non-existent brake pads. So, don't trust these guys when they tell you about all the presales work they do on cars. If you really want to do business with them, take the car to your favorite mechanic for a pre-purchase inspection (I used the Lincoln dealer next door who we have a relationship with, but use whoever you like and trust). Being out $65-100 for an inspection is a better place to be than out $15,000+ because you bought a piece of garbage from these guys. More

Very unfortunate Experience This past Friday November 28th, 2014 I went to look at a 2008 Kia Sedona at Liberty Auto Plaza in Libertyville, IL. Sandy with internet sales called m This past Friday November 28th, 2014 I went to look at a 2008 Kia Sedona at Liberty Auto Plaza in Libertyville, IL. Sandy with internet sales called me and said the van was available and that I should come in and look at it. I was told to ask for Will on the Kia side. Once I get there and after waiting for about 20 minutes, Will finally came and introduced himself. From there he directed me to another gentleman by the name of Eric Otto. Eric took me out to see the van and test drive it. Immediately while I knew I had a few other vans to look at, I REALLY liked this one. I asked Eric at that moment would they be willing to negotiate on the price and he immediately told me NO. He then gave me a card with his cell and said if I wanted to purchase the van to call him. While I was out looking at other vans, I really didn't want this one to slip away. I had my business partner to reach out to Eric and see if they would try and do something the pricing and Eric again told him NO and I followed up for a 3rd time and the answer was still NO. I had a white female within our organization to call and she asked for a price adjustment as well-guess what? They told her YES. This is very unfortunate as I have my own financing and I’m very credit worthy. I cut out probably 50% of the work they would normally do at a dealership and they absolutely refused to do a price adjustment but was more than willing to do it for the right person. All I can say is WOWWW More

Best car buying expierence yet! Even though I had to drive 3 1/2 hours to get to this dealership I would have to say it was my best yet. Very easy to work with, Chad, Jay and Anthon Even though I had to drive 3 1/2 hours to get to this dealership I would have to say it was my best yet. Very easy to work with, Chad, Jay and Anthony were very helpful and I left with a car I love! I am a women and made this trip alone, but felt 100% comfortable at this dealership. More

Great Experience I purchased Nissan Rogue SV from Liberty Auto Plaza Dealership and had a great experience with them. They were very fast getting back to me wit I purchased Nissan Rogue SV from Liberty Auto Plaza Dealership and had a great experience with them. They were very fast getting back to me with the information that I needed and sent me the invoice through email before I went there to pick up the car. The communication was wonderful with them. They did exactly what they promised over the phone and held the car for me until I got there, which was a three hour drive. Their staff members were very friendly and accommodating to my wishes and willing to work with me on every aspect. Especially, the general manager, Steve, was excellent, leading the entire purchase process. I highly recommend the Liberty Auto Plaza. More

Buyer Beware. Hubby and I were looking to purchase a new vehicle and found one online. Throughout the day today, my husband was texting with George Solomon about t Hubby and I were looking to purchase a new vehicle and found one online. Throughout the day today, my husband was texting with George Solomon about the price. They discussed budget and George said that he could come down 1500 off of the asking price. We still have the text with the price of "what he can do". We then drove for an hour to get there. I should have suspected something was up when George wasn't there but some other guy who seemed nice enough. We test drove it and then sat down (in a dimly lit, dingy, filthy area that was definitely not part of the main dealer area.) As a plus the guy was great with my 4 year old daughter and got her a puzzle. Warning bells went off when he said he had to "get my manager to talk about the numbers." Manager Robert walked up and started talking some story about how it still needs detailing, inspection and something else and can let it go for $800 off the asking price. We said no way, that's not what you quoted us and got up to leave. He seemed insulted that we wanted it for that price. He was talking about how "this is a lot of car for that amount. No way could we take $1500 off the top." Like, how dare we? Well, if that's the case then why did your guy offer that amount? When someone says, "What can you do with the price?" And you respond with an amount, shouldn't that have to be honored? Now, I understand how business works. They need to make their money. However, they should NEVER have said yes to a price, lured us all the way up to their dealership and THEN tell us "of course we can't do that price." If they couldn't do that price then George Solomon shouldn't have said "I can do $xx,xxx." They had ALL day to text or notify us that it wasn't going to fly for whatever reason they wanted to give. Robert's attitude about the whole thing seemed so flippant, rude and disrespectful. i looked him right in the eye, pointed to my 4 year old daughter and said, "You know, to bring a FAMILY this far away to purchase a vehicle in good faith and then change the price once we're already here is horrible." And he didn't care. We drove 10 minutes away and purchased the same vehicle at another dealer. More

I agreed upon a price with the salesman, then was sent to talk with Anthony Longobardi ( Business Manager ) who charged me $ 399.00 for window etching which was already on the car. When I got home and looke talk with Anthony Longobardi ( Business Manager ) who charged me $ 399.00 for window etching which was already on the car. When I got home and looked at the retail installment contract and called Anthony he tried to tell me a lot of B.S. Then Anthony said, your salesman told me your interested in buying another car, if you buy another new car within the next week or so I"ll take that amount off the next purchase. I will NEVER BUY A CAR FROM THIS DEALERSHIP AGAIN, and am telling everyone that I talk to about what happened. More

Libertyville Auto Plaza is the business name. There are various shell corporations behind it. You can not trust this place. The words of the sale contract mean NOTHING to them. I purchased a used vehicle various shell corporations behind it. You can not trust this place. The words of the sale contract mean NOTHING to them. I purchased a used vehicle and there were two important provisions of the contract specifically promising that certain work would be done and accessories delivered. After Libertyville Auto Plaza took my money, I spent weeks chasing them to get what I was promised. I got part of it after much aggregation, but I never did get everything. Suing them isn't an option because the amount at issue is small compared to the cost of a lawyer. And small claims court isn't an option because collecting a judgment would be hard because of the shell corporations behind Libertyville Auto Plaza. So be warned, you can't trust Libertyville Auto Plaza. If you do decide to do business with them, don't give them any money unless you leave with EVERYTHING, and I mean EVERYTHING, you are supposed to get. More

This placed scammed me big time that I have even reported them to the BBB. I bought a car less than three weeks ago. I was handed this sheet explaining how the car had been looked over and how all the aspect them to the BBB. I bought a car less than three weeks ago. I was handed this sheet explaining how the car had been looked over and how all the aspects had been covered. Supposedly, the car could not be sold if it had a problem. WOW! was that a lie or what. Right away I heard a noise coming from the front end. The car was a convertible so I didn't really think about it. I consistently heard the sound so I got it checked out. It turns out to be that the whole front end suspension needs to be replaced. I hope you guys like dealing with attorneys, because I may be bringing mine into play. To save everyone time and money, please stay away from this place. Everyone comes off very nice, but they hide lots of problems. Worst experience of my life now. More