Liberty Auto Plaza

Very good service Andrew was very informative, polite and knowledgable on the vehicles he was selling. He answered all of our questions throughly and we feel we had a g Andrew was very informative, polite and knowledgable on the vehicles he was selling. He answered all of our questions throughly and we feel we had a good experience. We would purchase again from him as well as highly recommend him. More

Muy buen servicio(very good service) I was treated very well here, especially by my sales person, Andrew Rios. He was patient and very professional. Also, Liberty Kia got me into the exac I was treated very well here, especially by my sales person, Andrew Rios. He was patient and very professional. Also, Liberty Kia got me into the exact car I wanted, a 2015 Kia soul, even though I had NO credit. I was very pleased with Mr. Rios' exceptional service and willingness to go the extra mile for me. I'm so happy with my new car! More

Best dealership I have ever been in If anyone is afraid of bad service talk to Ramon Jando. He's new and worked only at restaurants. He is very honest. He doesn't try to bring everyone i If anyone is afraid of bad service talk to Ramon Jando. He's new and worked only at restaurants. He is very honest. He doesn't try to bring everyone in by his tone. He made me feel wanted rather than needed. I suggest you talk to him rather than getting screwed by someone else. I love my new altima. I love it love it love it!!!! :))) More

Great hospitality I was treated very well, and purchased a vehicle for my son. Abraham and Andrew were great and accommodated for all my needs and budget. Overall great I was treated very well, and purchased a vehicle for my son. Abraham and Andrew were great and accommodated for all my needs and budget. Overall great experience. Gracias amigos! More

Bad experience Not a great place. For starters their internet price is a gimmick solely intended to get you in through the door. Everyone at the dealership is incred Not a great place. For starters their internet price is a gimmick solely intended to get you in through the door. Everyone at the dealership is incredibly slow and some are unwilling to communicate. Worst of all, they will try their hardest to fleece you. I get that this is part of their job but I would prefer if they came out and told me all the charges as they were. It took us a good 1.5 hours just to get all the charges explained. They will try to cheat you with inaccurate math (or they just can't use calculators), so come prepared with paper and pen and calculator. That said, their cars are good and I could find no one in the area who can beat their prices, even with the add-ons. They're worth a shot, but don't go expecting great service on any front. More

Fools gold Before I get to the negatives, I want to say that initially, this was a good transaction with very friendly staff, but I cannot leave a good review fo Before I get to the negatives, I want to say that initially, this was a good transaction with very friendly staff, but I cannot leave a good review for the following reasons... 1) I am from out of state and flew to Chicago to purchase this car. The initial listing for the car was misleading in both price and specifications of the car. The listing said it had both a sunroof and backup camera, which were part of the deciding factors for this car. The car had neither and upon learning this I received no apology, or attempt to rectify the situation, just that the listing was wrong and they are not sure how that happened. This was after I called to verify. 2) There was a $400 "dealer prep" fee added on to the sale price for "oil change, full tank of gas, changing of fluids, and maintenance." When I got to the dealership and got the car, the tank was empty and when I asked for them to fill it they would only fill it half way. Additionally, the oil was unchanged and upon my first trip to the mechanic, I found out that none of the fluids had been changed, and my power steering fluid was dirty and transmission fluid needed topping off. 3) This is the big one: I was told the vehicle had new breaks. As it turns out, the breaks only have 30-40% life left on them, which means a new expense that I was unaware of. Overall, this was a very unsatisfactory experience and I would have a hard time recommending this dealership to anyone. And I think if anything, I deserve my $400 back for the money I have had to put into the car. It ended up being just as expensive as the car i could have gotten here in Kansas. More

Typical bait and switch They advertise a 2013 Kia Optima new. Called to verify price and that it is indeed new. I was told yes on everything. Get there they try selling me a They advertise a 2013 Kia Optima new. Called to verify price and that it is indeed new. I was told yes on everything. Get there they try selling me a 2015 .and the 2013 has 6600 miles on it and says used.on top of that they would not even honor there price. Really poor run dealership do not waste your time. Libertyville should be ashamed to have there dealer in town. More

The WORST salesman and experience ever!!! Went in to look at vehicle options because I recently Filed BK. and while many may think That a Bankruptcy seriously hinders you, The BK is not the pr Went in to look at vehicle options because I recently Filed BK. and while many may think That a Bankruptcy seriously hinders you, The BK is not the problem at all. My first visit into this place told me not to return, however, I saw a vehicle that I really wanted on the website and sent them a text regarding pics. I received a CALL Back from a "Mike" But everyone who works here says there name is mike... any who, He called telling me about a vehicle that i was interested in 2 months prior and how he had many other suvs that weren't online yet. ANYWAY, I went in and test drove the suv, that he told me I would NEVER get, with my credit. I asked him about another vehicle and had to argue him down just too test drive it. He kept telling me how it wouldn't work with the bank an d kept feeding me xx about it requires a down payment, and then it was not eligible, then it had too many miles... Just a whole lot a xx. I finally got to drive it and i came back and said, I Want it, he told me I cant get it because ofmy credit is bad and i need 15% down and a slough of other xxxxxxxx!!!... He really wanted to FORCE Me into the first vehicle I test Drove. Of course he had his little folder all prepared when I came back from the drive. After I argued with him again about how he was feeding me xxxxxxxx, I asked for my check stubs and left. He come out the door asking me IS That a NO on the Sorento. You get the Picture. Don't deal with these ppl the way they do business is very grimy. These ppl treat you lie they are the only car dealers on earth that you can go to. They try to make you feel bad when your credit is not perfect. when in actuality there are plenty of banks willing to take a risk on you! And that is what tI had to inform this Half xxx car salesman. He failed to realize that I had just been approved and that there are other banks available. More

THE WORST CAR BUYING EXPERIENCE EVER I had the worst possible buying experience at Liberty Auto Plaza. I would not send my dog Glory there to purchase a vehicle. I test drove a car that I I had the worst possible buying experience at Liberty Auto Plaza. I would not send my dog Glory there to purchase a vehicle. I test drove a car that I really wanted. The salesman inadvertently put the wrong stock number down and the wrong car was financed. As I was unpacking my trade in getting ready to put my belongings in the car I thought I was purchasing, the finance manager came running... that is the wrong car. We put the financing on the black car. I asked.. is it the same. I was told it was the exact same car accept it didn't have a sun roof. They were all saying well with your credit take it, bring it back in a year, it is the same. I felt pressured, and rushed so made the mistake of taking the car, trusting what they were telling me. I slowly began to see that the car didn't even have some of the features that my 13 year old jeep that I traded in had, and that the car that I test drove had that they said was the same. THEY ARE LIARS! THEY CHEATED me and I was not treated fairly. I tried to take the car back. I was told to keep it because now I am underwater with the loan. In 3 weeks I have found out that the car was overpriced, I can only get the car's worth in a trade in. I am now more than 7000 underwater in a car that is Blue book priced at 12,000! What a rip off and what liars. DO NOT GO TO THIS ESTABLISHMENT. They tried to work with me by putting me in a more expensive car with a higher note. How about giving me my old Jeep back and canceling this deal. How about saying, we made a mistake, let's get you in the car that you want and we will take on the expense of canceling the deal and righting the wrong. I am sure that they have ripped off enough other people that they can pay the finance company. Last but not least, I went to try to trade the car in at another establishment, where I was told that it was only worth 12,000 after I had paid 17 and that the tires are bad with no treads. This was after they told me the tires were new! THEY ARE LIARS! DO NOT GO THERE. I am going to the better business bureau, seven on seven and anyone who will here my story including Nissan International. It is a shame that in 2015 a person can not go and purchase a vehicle without being taken advantage of. AGAIN DO NOT GO TO THIS PLACE! More

Just bad all around service! If I could give zero stars I would! I don't know where to start but the long and short is stay away you are better off going anywhere else and all the If I could give zero stars I would! I don't know where to start but the long and short is stay away you are better off going anywhere else and all the bad reviews are not a lie. First of all there internet prices are more of a marketing gimmick. I was speaking to 2 customers during my process that felt the same way. Ok sales is what it is right.. so I can get past that but the Sales Manager was just plain old rude. When I let him know I wasn't moving forward with what they were proposing he had the nerve to say " go on..get out of here" I was in complete shock. well will let you go before you get in trouble.. I will never go to any of there locations again and I definitely plan on writing a letter to Corporate as my list of issues are way to long to list on this review. Buyer beware! More