Liberty Auto Plaza

Efficient I wound up buying a used Mazda 3 at Liberty Auto Plaza near the end of March. To behonest, based on the reviews I read on here I was skeptical to b I wound up buying a used Mazda 3 at Liberty Auto Plaza near the end of March. To behonest, based on the reviews I read on here I was skeptical to begin with. I dealt with Nick Witherspoon and their used car manager. You must know that they add $399 on to the price of any used car for "dealer prep fees". This practice is a little deceptive and is barely visible on their website. It allows them to advertise their used cars online for less. Just be aware of this fact going in. Other than that I was extremely pleased with the dealership and the transaction. Our negotiations were simple and courteous and in all was completed in about 2 hours. More

PLEASE DO NOT DO GO TO THIS DEALERSHIP bought a 2016 nissan pathfinder January 26th 2016.The sales manager Joel and,sales rep Jim Sandler and finance manager are very rude.. First of all I bought a 2016 nissan pathfinder January 26th 2016.The sales manager Joel and,sales rep Jim Sandler and finance manager are very rude.. First of all I did not testify derive the car,all they wanted to so was pull my credit and sell a car..They sold me the wrong car with Navigation,I drive an hour 30mins home,realize the next morning there was no navigation..I called the dealership they kept saying they call me back but they never did,I was able to get a hold of the general manager steve.He said to come return the car,when I got there they told me I had to pay 3,000 more..They pulled out the one with the navigator,it did not look like a black one and on the key the color says midnight jade,it told the sales person the color was wrong..He said no that's black and midnight jade is a different shades of black..I signed the paper work and changed my insurance before leaving the dealership..I went to the back to see if the car was washed when I got there it was a green car...Sales person tried to convince me to get the green one saying people won't know it's green and it looks like black,I said no..They brought a black one..Had to sign paper work..A week later I realize Vin number on my registration and paper work was wrong.Called dealership but they refused to change the vin number even if it was their mistake so I called Nissan directly,nissan called me back and said the dealership will fix this and call me back but they never did..I don't understand how this people have a job,they are so unprofessional and have the worst customer service ever..They also paid off my trade late ,my previous loan company reported me as late and said I have to get a letter from libertyville saying when the car was traded in but ofcourse they won't do it...Please please do not go there..I still drive my car with the wrong vin number More

Dishonest sales tactics. Our salesman was good but the sales manager mocked us over trying to stand firm at the price we shook hands and agreed upon. They made us wait for mor Our salesman was good but the sales manager mocked us over trying to stand firm at the price we shook hands and agreed upon. They made us wait for more than we should have to seemingly wear us down. At the end of the the experience, manager tried to include extra fees and mocked us more as he came back with different prices. I would never recommend someone purchasing a vehicle from here. More

PLEASE CLOSE THIS DEALER.. UNFIT TO DO BUSINESS I think its waste of my time in writing review for this stupid dealer. I wish there is a Dealer Association who can close this dealer because they are I think its waste of my time in writing review for this stupid dealer. I wish there is a Dealer Association who can close this dealer because they are not fit to do business. I have to make couple trips to Nissan service center to fix a simple problem on my car. I don’t think their technicians are certified. I would suggest Nissan company inspects their technicians are certified. I go there with one problem and they look in to different thing and claims car is now fixed and ready to go. Customer Service… forget about it. More

Horrible! I bought my 2012 nissan rogue from Star Nissan in Niles IL in 2015. I brought my car here because it is closer to my house. Little did I know they we I bought my 2012 nissan rogue from Star Nissan in Niles IL in 2015. I brought my car here because it is closer to my house. Little did I know they were trying to hussle me! I called about my AWD lock not.staying on (which it wasn't supposed to) when I called the service unit I and we sat an appt for that sat this was TUES. I work mon-Fri. Went in and they wanted 230 on spot for a check out fee and 100 for my desuctable (we bought extended warranty). And which I said no (thank god!) Do they asked if I wanted the complimentary car wash I said yes without knowing I would wait.2 hours for my car with a suck child! (We thought we were dropping the car off.) When I left I was furious! So I called the dealership we bought the car from go find out the lock doesn't stay on automatically so it doesn't burn out the. Transition (that's the reason I took my car in) and the check out fee we didn't have to pay for since our car wasn't that old and it.has less then 100 000 miles on it! I am furious with this location! More

Great sales service Jim Sanders was great to deal with. Made it too easy very helpful. He didnt rush us and answered any questions we had. Thanks Jim Jim Sanders was great to deal with. Made it too easy very helpful. He didnt rush us and answered any questions we had. Thanks Jim More

Same day car Jim, Will, were great thxs for staying way after closing hours to help me get my new car .everyone was so helpful in making this transaction go very s Jim, Will, were great thxs for staying way after closing hours to help me get my new car .everyone was so helpful in making this transaction go very smooth More

Andrew & Joe Never did i think i could walk into a dealer with my wife and walk out with two brand new cars. Thy have the team to ge you approved. Andrew, is the b Never did i think i could walk into a dealer with my wife and walk out with two brand new cars. Thy have the team to ge you approved. Andrew, is the best at what he does and makes the experience of buying a car a relaxing experience. Joe is straight to the point and get things done. Awesome team. Thanks for taking care of us and the rest of the people i have sent your way. More

Worked really hard to get me a good deal Lance Mcbride worked two days straight to get me the best deal he could on a brand new Nissan Sentra and I recommend everybody go to him at Nissan Lib Lance Mcbride worked two days straight to get me the best deal he could on a brand new Nissan Sentra and I recommend everybody go to him at Nissan Libertyville if you're looking for somebody that cares about your needs first. More

Worst Experience at a Dealer Ever. I bought my car here because I thought it was a great deal.. Of course when I got there the car had over 20k more miles than advertised. It was such B I bought my car here because I thought it was a great deal.. Of course when I got there the car had over 20k more miles than advertised. It was such BS. The price was good though so I bought it not knowing the headache I would deal with afterwards... I was told by the person selling it to me that it took regular 87 octane gasoline... FALSE it is a 2.0 TFSI engine and takes a min of 91 octane. I had to fight for an extra key even though I bought it Certified Pre-Owned. The car was sold to me with terrible tire tread and I was repeatedly told that it would get taken care of.. It finally did. I think 5 months later after so much work on my end.. By the time I brought it in for the tires to get put on it the dealership's rep was so damaged in my mind that I was fearful of leaving the car alone there without being near it. I just didn't trust them. I will Never buy a car from here again! I would take my car to get serviced here either I don't want it no thank you and I don't want the coupons from the mail I now take my car to a VW dealership in Glenview and the difference in customer service is night and day. Do yourself a favor and avoid this place at all cost. I got the dealer logo and name immediately removed from my car as I wouldn't want to advertise for this place. More