Liberty Auto Plaza

steven nedanovski was great!!!!!! steven and the finance department was excellent! did what they could to get the car and the price i want! even got the care cleaned up and gassed up f steven and the finance department was excellent! did what they could to get the car and the price i want! even got the care cleaned up and gassed up for me.just found my new dealership for future business. thank you to everyone at liberty for there help. More

Bait & Switch - WORST car buying experience I've ever had! This dealership uses aggressive bait & switch tactics - they'll lure you in with a phenomenal online price, but once you're there, you'll find out the This dealership uses aggressive bait & switch tactics - they'll lure you in with a phenomenal online price, but once you're there, you'll find out the actual price is WAY higher. They also aggressively push financing even when you say you want to pay cash. Read more about my horrible experience below... I went to this dealership twice in a week timeframe. The first was on a new 2017. The second was on a used 2015. Test drives went fine, and my sales rep (Brandon) was very low-key and seemed very nice. The issue began when talking numbers. On the new car, the price of the car alone - not including any destination fees or "dealership fee" was immediately $2000 over the listed price online. And it just went up from there. There was a hard push for financing. Pretty much all they'd discuss was 4.9% for 75 months. This is regardless of credit or what the customer wants. I'm talking a HARD financing push. It was very clear that this dealership makes a good deal off of high interest rate financing, so that's what they push. Walked away. Came back to look at at used 2015. Again, test drive was fine and the issues came with the numbers. Used car manager insisted on quoting numbers with financing, despite the fact that I wanted out the door, cash numbers and had made this very clear. We're talking three times he came with financing numbers, and three times I said absolutely not - I am not interested in financing. Moreover, the used car manager kept increasing the actual price of the car - all of which were WELL OVER the internet price and price stated ON THE CAR!!! It was unreal. In the end, I attempted to speak with man named Sean Mitchell about my unpleasant experience, and he couldn't have cared less. To say that he was rude is an understatement. Insert expletive here. He passed himself off as the General Manager (he is actually the sales manager) and was so rude and absolutely the epitome of every bad car salesman stereotype you've ever heard. I walked out thankful I had not done business with this place. This is NOT the kind of dealership you want to do business with. I have been looking at cars for several weeks now, and this dealership was by far the shadiest, with hidden fees coming from all angles. They rope you in with good prices online, but buyer beware - those are NOT the prices you will actually pay (whether you're roped into their financing or not). I will not set foot in this place again. Unbelievable. I hate to say this, but IMO, if you're been treated well here, it's likely that you far overpaid on your car. Just read the other reviews. And of course they were nice to you - they were ripping you off and dancing on the paycheck you just handed them over. More

Very bad sales experience We went to Liberty VW to get only the quote for a new car on Saturday, 5th August and met with Tyler. He gave the quote of a new Jetta with finance. We went to Liberty VW to get only the quote for a new car on Saturday, 5th August and met with Tyler. He gave the quote of a new Jetta with finance. However, he didn't reveal the rate of interest despite asking several times. He forced us to buy the car even when we wanted to get milk for kids before the shops close Finance manager revealed a high interest rate of 6.4% at very end when it was not possible fir us to get a lower rate from our bank. We then decided to complete the paperwork and then take delivery on Monday at 7 PM. Finance manager Jay assured of delivery in 5 minutes on Monday. However, when we visited on Monday, sales person Tyler was out sick and sales manager Tom Sullivan did not know about the delivery. He said it would take 1 hr to get the car ready. This is highly un professional. rude and un acceptable behavior. Request no one to buy from this dealer. More

Bait & Switch This dealer is the poster child for why dealerships get a bad reputation. They list internet prices that cannot be obtained by anyone (really, someon This dealer is the poster child for why dealerships get a bad reputation. They list internet prices that cannot be obtained by anyone (really, someone who JUST graduated from college while also being enlisted in the military while also being an uber driver and is also currently a Kia owner.....), and they will not give you firm answers via text or e-mail. They do their best to avoid putting anything in writing, just reading through prior reviews explains why. I was planning on driving 320 miles to buy a car here, boy am I glad I did some research first! Don't waste your time here, there are plenty of other dealers who don't play games and use pricing gimmicks. More

Junior Molin best salesman at Nissan My experience buying a new car at Nissan in Libertyville was very fast and professional. My salesman Junior Molin did a fantastic job and the best dea My experience buying a new car at Nissan in Libertyville was very fast and professional. My salesman Junior Molin did a fantastic job and the best deal in the area. I truly recommend him to be your salesman. More

Impossible to get any information I tried for nearly 2 weeks to get information and pricing on a no-trade deal. I never did get any answer to my questions. I either got completely igno I tried for nearly 2 weeks to get information and pricing on a no-trade deal. I never did get any answer to my questions. I either got completely ignored or passed off to someone else who completely ignored me. Even my email to the GM went unanswered. More

Liberty Kia We couldn't be happier with the purchase of two cars from Liberty KIA! We bought a second KIA 6 months after the first one we bought there. Worked wit We couldn't be happier with the purchase of two cars from Liberty KIA! We bought a second KIA 6 months after the first one we bought there. Worked with Abe, Steve, Sean and Anthony, all part of the great crew at Liberty KIA! More

Great experience Went to many other dealerships and ended up at liberty kia with my salesman Brandon, he was honest and worked with me on the price of my new kia. I al Went to many other dealerships and ended up at liberty kia with my salesman Brandon, he was honest and worked with me on the price of my new kia. I also wanted to add the experience got better when I met Sean Mitchell the general manager who really made me feel better about my purchase, he was very helpful with explaining everything and such a nice guy. I would recommend everyone to come here and buy your next car. I did and love it. More

WORST DEALER IN MY ENTIRE LIFE I called on a brand new 2016 Nissan Sentra because I wanted to buy it today, but since I work a lot and never have time, I told a salesman named Giova I called on a brand new 2016 Nissan Sentra because I wanted to buy it today, but since I work a lot and never have time, I told a salesman named Giovanni, that I would need to discuss numbers over the phone. He immediately said with an angry tone that he cant do that because managers will never give him numbers unless I am physically at the dealership. I let him know that I purchase/lease cars every 6-12 months just for myself, he started raising his voice with anger and talking over me anytime i tried to ask or say anything. In the meantime Giovanni pulled up my profile and said that another sales consultant gave me numbers couple months ago and that "did not go anywhere, and it ended up being unsuccessful". After that he said "we will not sell you a car over the phone" and he literally HUNG UP! I could not believe the way this made me feel. I am so angry and feel like I was not worth anything to them. After shouting at me about how they wont help me, he hung up at the end. I really hope that no one will be unfortunate enough to ever come across Giovanni, the weakest and so rude of a person. I cant believe people like that keep their jobs in any industry involving human conversation. Please do yourself a favor and do NOT even call this place. They do not take pride in customer service, and will make you feel like you arent worth a penny. More