Liberty Auto Plaza

Shady place.. waste of time Shady place... infact number one place in the area (probably in the state of IL) for organized cheating, lieing and unethical behavior with customers. Shady place... infact number one place in the area (probably in the state of IL) for organized cheating, lieing and unethical behavior with customers. If you never got cheated in life, yes this is the right place for you to get cheated like xxxx. Sales person gives you a deal, after wasting your valuable time at end of the deal so called sales manager enters in to the scene and blowup the numbers with lot criticisms with foul language. The numbers shown in their website are purely fake, once you get there and sales person starts mind game ( that’s quite normal every where) but once you and sales person arrive at a price(sales person goes back and forth with his manager to arrive at this number) real drama starts. The boss man enters, start critising you, asking how did you come to these numbers? Are you a military? Can you show me your school identity card? Are you a farmer?Sales man disappears from the scene. Boss man gives a number claiming this is the final and real(which are way higher than the number sales person gave you and no where matching with advertised price in the website or autotrader) claiming sales man is wrong by all means. To reach to this point, you might have already wasted 2-3 hours of your precious time. Then the circism starts, saying thank you for coming in, have a good night sir (while you are trying to express your pain). While arguing if you ask for the paper on which sales person gave you a quote, they replay saying it’s already shredded! So don’t waste your time stepping in there. I’m going to lodge a complaint against the mind game played by these people. I drive almost 60 miles to reach this place. Before I go i’ve Called twice and double checked about the prices and discounts, specifically asked like are these rebates for military or student or farmer? Answer I got is, this price is valid only if I opt for Nissan finance, which I decided and went there. Totally got cheated on this shady place. Wasted my valuable 6 hours (3 hours drive up&Down and 3 hours with useless talks with sales and their bosses). So... Be strong mentally don’t get trapped. More

Sold me Nissan Rogue with defective transmission Don't consider this dealership if you are planning to buy a used car, the reason their service dept is incompetent to detect & fix any major issues wi Don't consider this dealership if you are planning to buy a used car, the reason their service dept is incompetent to detect & fix any major issues with the car and sales dept is dishonest who would cheat customers who come to them by trusting brand name NISSAN and sell the vehicle even if it has major defects. They turned out to be no better than shady unaccredited the car dealers, so take the car to nearby Firestone if you plan to buy a used car from here. They sold me a 2013 Nissan Rogue with only 46K miles but I started hearing humming noise same night I bought the car from them. I didn’t hear humming noise when I test drove because due to heavy traffic I could drive it very slowly that time and probably didn’t pay enough attention as I was buying the car from Nissan dealer. I took the car there next day but sales dept and service dept behaved indifferently to me and made me feel like an unwanted guest. Service dept straight away started wondering who is going to pay even without inspecting the car and even though I reached there very early in the evening and they were not busy that time but still asked me to come again next day. I talked with the sales manager who declared it’s the tires causing all the noise and nothing else. I left and went to Arlington Nissan same evening and met with service dept there and experienced the customer service what can truly be associated with brand value NISSAN. They started looking into my car right away, opened up the history of this vehicle and we got following details service dept at Liberty Nissan had detected the humming noise and they changed a couple of parts which didn’t fix the issue as they found noise in final inspection but then they decided to give up further investigation and sold me the car 'as it is'. Arlington Nissan took all the pains of troubleshooting this really complex issue and after multiple back and forth with Nissan corporate determined that this car has defected transmission which is very expensive to repair but LUCKILY this car is still under manufactures warranty of 60000 miles or 5 years and I would be able to get transmission fixed under warranty. I am appreciative of Arlington Nissan for saving me from such big expense as this car is going to complete 5 years in a couple of months. More

Great experience Steven Nedanovski was great to work with! Very personable and understanding with wants and needs. Steven was present through the whole experience and Steven Nedanovski was great to work with! Very personable and understanding with wants and needs. Steven was present through the whole experience and kept me updated with the whole process. He also followed up after the purchase to ensure I was happy and loving my new Optima! Thanks Steven, great experience! More

Good day Great experience. Friendly and knowledgeable staff. Will recommend to others! Dave was a super friendly guy who was honest and really knew what he was Great experience. Friendly and knowledgeable staff. Will recommend to others! Dave was a super friendly guy who was honest and really knew what he was talking about. More

Dave Drumke is an expert Upon my arrival at looking at a new vehicle I met a Salesman by the name of Dave drumke not typically I am not too fond of salesman especially car sal Upon my arrival at looking at a new vehicle I met a Salesman by the name of Dave drumke not typically I am not too fond of salesman especially car salesman because they tend to be way too pushy. Mr. Drumke did not try and sell me a vehicle that day instead he built a relationship with me and found out what I was interested in and what I was looking to pay per month for a vehicle. I do not make a lot of money so I wanted to keep the price as low as possible mr. Drumke got me a great deal on a new Altima lease with all the features I wanted. I would definitely recommend anyone who is weary of purchasing a vehicle from a dealership to visit mr. Drumke at Libertyville Nissan. More

New Car We had a great experience. Staff was very accommodating and it went as easily as one can hope when searching for a new car. Would definitely come back We had a great experience. Staff was very accommodating and it went as easily as one can hope when searching for a new car. Would definitely come back again. More

Just got a New KIA Forte at Liberty I worked with David Drumke and he was the best. I would recommend Kia to anyone and everyone. Everyone including David was very pleasant and extremely I worked with David Drumke and he was the best. I would recommend Kia to anyone and everyone. Everyone including David was very pleasant and extremely helpful. I didn't think I would be able to leave with any vehicle and came home with a brand new 2018 so I am extremely pleased!!! More

sales experience Dave Drumke the salesman that sold me my Kia was very professional and very helpful. I told him what my budget was and he did his best to keep me unde Dave Drumke the salesman that sold me my Kia was very professional and very helpful. I told him what my budget was and he did his best to keep me under the budget. I would definitely recommend him and this dealership to my friends and relatives. More

I came in for service on my Nissan and spoke to a David drum I came in and spoke to David Rumpke while I was having my vehicle serviced and I he was just an awesome man I put him in all my needs because you sold I came in and spoke to David Rumpke while I was having my vehicle serviced and I he was just an awesome man I put him in all my needs because you sold me all my cars and I put the trust of Liberty Auto Plaza a hundred percent with my needs because they have taken care of me for over 20 years thanks for being there guys I appreciate it and again thank you David drum key for being my rep More

liberty auto plaza hello drove 2 hours to buy our kia forte, now this is a nice car but wasn't offered a lot of choices with our credit, everyone was helpful,considerate hello drove 2 hours to buy our kia forte, now this is a nice car but wasn't offered a lot of choices with our credit, everyone was helpful,considerate and paid full attention to our needs, excellent salesman who actually is a credit coach, very knowledgeable, you will walk into a dealer full of nissan, vw and kia products. salesman let us put minimal down and we took the car home, then met later with our cosigner another day off site at a diner, their was where we were caught up with the paperwork, but did not have the window sticker verifying stock and optional equipment, on the contract it is very unclear what the car actually was priced at, it had a service plan option that in our case was not necessary. for 6 months now, all on our own, 6 or 7 attempts to get the service plan and window sticker issue is not resolved we have since gone to ftc for resolution thanks More