Liberty Auto Plaza

First impressions Took my 2018 Sportage to Liberty Kia on a late Monday afternoon appointment for a recall regarding an ECU upgrade. The work performed on the car was d Took my 2018 Sportage to Liberty Kia on a late Monday afternoon appointment for a recall regarding an ECU upgrade. The work performed on the car was done satisfactorily and in the amount of time stated. Here’s where the poor review comes in; the car was given a courtesy wash and the right front third of the license plate was bent outward, along with shattering the clear plastic cover protecting it. Didn’t notice this until an hour afterwards approaching the car from the front after shopping. Took the vehicle back and showed the service advisor, he admitted the car wash did the damage and would have the service manager call me the next day. Tuesday goes by, Wednesday, Thursday still no call but I receive one of those follow up surveys asking how was the experience? I fill it out on Friday night with a poor review explaining the above and that I request the Owner of the dealership to contact me. Saturday morning the Service Manager leaves a message he didn’t know he was to call me. A few days later received another follow up survey asking if my issue was satisfactorily handled? I proceed to tank that one also reiterating my request to communicate with the OWNER of the dealership. Next day I get a message from an operations director that the owner instructed him to call me (I’m sensing C.Y.A. here) to see about what can be done to fix the situation. I stopped at the auto parts store and spent around twenty dollars for a new sturdy full license plate frame holder, along with the new clear plastic cover. Fifteen to twenty minutes of my time in the driveway putting it all back together in between head scratches for the dog supervising my work and all is well again. So this was the first time ever using this dealerships service department, and looks like the last considering how this got handled. Not a good first impression at all. I’ll reiterate again; all I wanted to do is talk to the owner of the dealership. If the owner doesn’t want to contact me that’s fine, they’re the owner, it’s their business. The best part though is I’m the customer, and I don’t have to bring my car back for service work ever again. I’m sure I’ll find somebody willing to do oil changes and scheduled maintenance work somewhere. David Wright Island Lake, IL More

Dave Drumke is super nice ! Thanks Dave Dave Drumke was helping me look for a car, specifically an SUV so he showed me the Sorento and was very informative. He was very nice and well spoken, Dave Drumke was helping me look for a car, specifically an SUV so he showed me the Sorento and was very informative. He was very nice and well spoken, very polite. Too bad I saw a vehicle somewhere else but still he was very friendly! Thanks Dave More

Beware of this dealership . I've been driving for 25 years and this has been the worst car related service I have ever had. First, Kia Sales lied to me saying an after market n . I've been driving for 25 years and this has been the worst car related service I have ever had. First, Kia Sales lied to me saying an after market navigation/ backup camera would be under the car's warranty. Then when it stopped working, Service refused to even look at it. More recently, they "fixed" something under recall. First they told me to come pick it up when it wasn't ready (because they broke a part?!), then they returned it to me with a steering wheel component not screwed back in. The final insult came when I emailed Rich Owens, Service Director, who never gave me the courtesy of a response (going on 10 days...) A woman in his office assured me she would have him call me or suggested I call again (No, I will not run after you to do your job). Go elsewhere. More

Rip off Have been coming here for years and i think I've reached my point.. they overcharge you all the time, treat you like an idiot, lie to your face. They Have been coming here for years and i think I've reached my point.. they overcharge you all the time, treat you like an idiot, lie to your face. They wanted to charge me $560 for 2- 3 hour labor. This is ridiculous... and we've been with them for almost 10 years... More

Excellent service I purchased a vehicle here at liberty Kia in Libertyville Illinois. Steven Nedanovski was a great sales man and did all he could to have me driving th I purchased a vehicle here at liberty Kia in Libertyville Illinois. Steven Nedanovski was a great sales man and did all he could to have me driving the car I wanted that same day . Great service I would recommend him to everyone looking to purchase a Kia . More

Steven the beard Nedanovski is the best sales consultant eve The best sales consulatant I’ve ever had . Made a purchase last year on and then another this year he’s great . Ask for Steven Nedanovski liberty auto The best sales consulatant I’ve ever had . Made a purchase last year on and then another this year he’s great . Ask for Steven Nedanovski liberty auto plaza Kia ,Nissan , Vw More

Good service I liked the staff when I was buying a car. Steve worked with me. And I get pleasure when I visit the service! They have good coffee. I liked the staff when I was buying a car. Steve worked with me. And I get pleasure when I visit the service! They have good coffee. More

The ever worst Nissan Center seen out of many Nissan Center The ever Worst Nissan center seen out of many Nissan centers. Liberty Auto plaze are charging unnecessary service charges, my 2nd & 3nd service, was The ever Worst Nissan center seen out of many Nissan centers. Liberty Auto plaze are charging unnecessary service charges, my 2nd & 3nd service, was done at liberty auto plaza the miles run was 8000, 13000 receptively. for my nissan sentra they charged around $180 &$300, My first service was done at 3000 miles in mossey nissan they charged around $80 and all other service done in Cole Nissan , Portage MI, i have done 5 services in cole nissan and its for $40 to $80 range. I thought the chicago was very expensive city and now i realized they ... So at least i need to post my message to everyone to their notification cole nissan charges 5 quotes of engine oil - 5w20 oil - $20.00 Oil filter - - 8.50 Labour -21.00 Multipoint inspection free Water service Free More

Dealership is a dump. Sexist “management” Misleading pricing This is literally the worst dealership I have ever been in. The dealership is in total disrepair. I can’t believe Nissan allows this place to wear i This is literally the worst dealership I have ever been in. The dealership is in total disrepair. I can’t believe Nissan allows this place to wear its brand. Floors tiles are lose, baseboard is missing, the chairs are filthy and mismatched. The day we were there, there was water all over the floor and it smelled like crap. Staff advised my husband to step over it! Staff stood outside of front door smoking. The pricing of the vehicle advertised was fair. However they tried to mislead us by mentioning at the end that the car included a $2k rust preventative package not included the price. I felt bad for the sales guy. He seemed like a good guy working for a crappy place run by idiots. The sales manager would only speak to my husband, even after I pointed out I was trading MY car and I WAS the buyer. Totally sexist. Terrible dealership. Absolutely terrible. Stay clear of this place. Even if you can get past the condition of the facility and the rudeness of most of the staff, They will find a way to rip you off. More

Fake price on internet Never suggest anyone to go to this cheap dealership..Worst Nissan dealer in United state.They don’t of any have business ethic.completly scam .persona Never suggest anyone to go to this cheap dealership..Worst Nissan dealer in United state.They don’t of any have business ethic.completly scam .personally never seen before .Thanks God for not loosing any money but wasted my valuable time More