Lia Toyota of Colonie

My Camry came with baggage I was referred to Vince Nguyen by a friend at Lia Infiniti. His service was great; attentive, informative, knowledgeable, and friendly. I walked in I was referred to Vince Nguyen by a friend at Lia Infiniti. His service was great; attentive, informative, knowledgeable, and friendly. I walked in not wanting to buy that day and he locked me into a great deal I couldn't say no to. We signed the prelimary papers and scheduled the pick up for Monday. Four days later when Monday came I received a call that the finance paperwork had not gone through yet and we pushed the pick up to Tuesday. Tuesday everything began as planned. The lady at the greeting desk( whose name I didn't catch, but was exceptional) ran us through all the neccesary trade in and purchase paper work except for the official financing agreements in all of ten minutes. It subsequently took over two hours to get into the business manager's office from that step. We weren't waiting for anything or anybody except Nick Simeone. Two and a half hours later when he finally came out to greet us I expressed my dismay to him and his response was "Sorry, I had an eighty year old couple in here before you guys and they couldn't even sign anything." As we got into discussion about the extended warranty I said with this price it makes the warranty only four dollars a month prior to doing the math based on my downpayment. He said " Vince did that for you for having to wait so long. For everybody else its normally about 18 dollars a month. " After doing the math in front of him factoring in my downpayment it came out to $20.50 per month for the extended warranty. Once I became aware that I was directly lied to and made a fool of I was very upset. Still expressing my frustration with the situation I said I don't want the warranty I just wanna sign the papers and get out of here, but I want Vince to bring in the paperwork for the free oil changes we'd agreed upon for the excessive wait which Nick became angry about and told me "Look we can stop this deal right now if you're not happy here we dont have to go through with this because clearly youre not gonna be satisfied." All this was said in front of my mother who came with me to pick up my first brand new car with no cosigner based on my credit and negotiation skills. I was treated with disrespect, lied to and screamed at over a process that could have taken only a few minutes, but dragged on for hours. I was extremely happy with my experience with Vince and love the new Camry I purchased however I don't know that after this experience that I would ever go back to Lia Toyota because no customers should be treated like that. The bad apple spoils the bunch. More

Great leasing experience! Went to Lia to look at corollas.We had previously bought a Rav4 and a Matrix from Lia and found the experience to be both easy and painless.My wife th Went to Lia to look at corollas.We had previously bought a Rav4 and a Matrix from Lia and found the experience to be both easy and painless.My wife thought my Matrix was getting a bit worn,though at almost 10 years and 150,000 miles it still ran well enough.I decided to lease for the first time and noticed that Lia had some nice lease deals online on corollas.We were checking out a Corolla LE Plus when a Mr.Harrison Kendersky rolled up on a golf cart and told us about the car and said he could give us a really good deal on a lease.And he did.A really great deal!The whole process was very smooth and before you knew it my wife and I had a beautiful Corolla with an excellent lease and no money down.Mr.Kendersky even threw in some nice mats and set up my phone with the car's bluetooth and explained how the Voice Action worked.The employees at Lia are why we come back and Harrison Kendersky is no exception.We were grateful for all his help. More

Oil change and tire rotation Lia Toyota is the best place to buy a car. I bought my car from them 5 months ago, great service and people who work there are well experienced. Lia Toyota is the best place to buy a car. I bought my car from them 5 months ago, great service and people who work there are well experienced. I brought back my car for Oil change and tire rotation. Steve Ogaard was very helpful and gave us an excellent service for our car. More

Headlight Gerald Foti met me in the service bay with a friendly greeting. He immediately took note of my cars issue, a burnd out headlamp bulb. Paper work was p Gerald Foti met me in the service bay with a friendly greeting. He immediately took note of my cars issue, a burnd out headlamp bulb. Paper work was prepared quickly. After a brief wait in a very comfortable waiting area I was told that the car was repaired and ready. This prompt repair was made without an appointment. Mr. Foti's work and Lia Toyota continue impress me. I will be back for the next service. More

Great Experience I had a great experience getting my car serviced at Lia Toyota. Gerald Foti was not pushy about getting upgrades to my service package. He was very ef I had a great experience getting my car serviced at Lia Toyota. Gerald Foti was not pushy about getting upgrades to my service package. He was very efficient. More

friendly and professional I have worked with Richard Rovazzini 2 times now in the past 3 years. He is very professional and knowledgeable as well as courteous and helps you get I have worked with Richard Rovazzini 2 times now in the past 3 years. He is very professional and knowledgeable as well as courteous and helps you get the best deal he can get for you.I like my 2016 Tundra Limited and will see him in the future. More

Excellent Mike K, the service associate, was knowledgeable and very pleasant. I'd be happy to work with him again. Being able to pay at the associate's desk wa Mike K, the service associate, was knowledgeable and very pleasant. I'd be happy to work with him again. Being able to pay at the associate's desk was a good time and energy saver. N. J. Forsht" More

Always great service I have been coming to Lia for years now and am very happy with the service. Robyn Ashley took excellent care of me from the get go. She explained eve I have been coming to Lia for years now and am very happy with the service. Robyn Ashley took excellent care of me from the get go. She explained everything quite clearly and went over what was recommended by the technicians. The customer care there is one of the main reasons that I will buy my next car at Lia. Robyn Ashley is a valuable asset to Lia. More

Friendly and quick Robert Dellarocco is always so friendly and helpful whenever I bring my car in. The service department was great as well. Thank you for the great ser Robert Dellarocco is always so friendly and helpful whenever I bring my car in. The service department was great as well. Thank you for the great service More

Great Service, good price, and on time. My representative, Steve Ogaard, brought the car in immediately, and went over the details of what would be involved in a four wheel alignment needed My representative, Steve Ogaard, brought the car in immediately, and went over the details of what would be involved in a four wheel alignment needed for the car. In addition, the battery was in need of replacement. Steve gave me a senior discount on much of the service, and made sure that the rebate card from the new battery would be taken care of. The car was done in a shorter time than expected. More