Lia Toyota of Colonie

Loved our 2010 Prius We owned a 2010 Prius which we purchased in September of 2009. Within the last few weeks we heard a squealing/grinding noise. We took it to Lia and We owned a 2010 Prius which we purchased in September of 2009. Within the last few weeks we heard a squealing/grinding noise. We took it to Lia and soon learned it was a very expensive part to replace. We basically had two choices, have it fixed or buy a new car. After finding out about the part, we met the Sales Manager Chris Bucher. It was a Friday night and they were about to close. We told Chris we would be in the next day. True to our word, we were there and Chris introduced us to Jason Stores. Jason is one of the most informative salesman we have ever encountered. There was nothing we asked him about the car he did not know. We test drove a 2017 Prius and liked it as much as our 2010. Jason pointed out all of the features, explained our purchasing options and left us alone to make our decision. We never felt pressured. At first, we were leaning towards having the car fixed but ultimately decided to lease for the very first time. Both Chris and Jason were wonderful throughout the process. We would like to extend our thanks to both gentlemen for making this difficult decision a pleasant one. More

Toyota Tacoma Service Great and fast service Fran Vain was an excellent service rep. When out of his way to help me get the service I needed. I'll be back. Great and fast service Fran Vain was an excellent service rep. When out of his way to help me get the service I needed. I'll be back. More

Highly recommended Thanks to Vincent Nguyen for hooking me up with a great deal on a new 2017 Toyota Camry. Great service and will definitely recommend my friends and fa Thanks to Vincent Nguyen for hooking me up with a great deal on a new 2017 Toyota Camry. Great service and will definitely recommend my friends and family to this dealership. More

Mike kikkert is an excellent service adviser. Great service Mike kikkert gave me great customer service. Signed. George geconome. I usually get Steve to handle my service needs he gives me great service Mike kikkert gave me great customer service. Signed. George geconome. I usually get Steve to handle my service needs he gives me great service too. More

awful sales staff We arrived on a sat afternoon and waited 45 minutes for a salesman to talk to us . We wanted to see a Toyota corolla which we test drove. When we deci We arrived on a sat afternoon and waited 45 minutes for a salesman to talk to us . We wanted to see a Toyota corolla which we test drove. When we decided we wanted it ,we negotiated an offer . Salesman went to the manager with the offer and the manager came to us and asked us to leave because he didn't like our price we asked for no center offer or anything else. Rude !!! We will never go back not will any of our friends or family . More

NYS Inspection and Scheduled Maintenance Left car for Gerald Foti, service tech, to do NYS inspection and scheduled maintenance. Excellent communications and kind knowledgeable service. Becau Left car for Gerald Foti, service tech, to do NYS inspection and scheduled maintenance. Excellent communications and kind knowledgeable service. Because of this great experience, I will be back for future work needed on our 2008 Toyota Highlander Hybrid. Jerry was wonderful to work with and an asset to the service department. More

Rip off on tires Told me tires would not pass inspection. Got my "old" tires back. Took to tire dealer. Perfectly fine. Forced me to buy 2 new tires. Told me tires would not pass inspection. Got my "old" tires back. Took to tire dealer. Perfectly fine. Forced me to buy 2 new tires. More

Miserable buying experience and customer service My salesperson seemed not to have the time to spend properly helping me find the car I wanted, and lied to me on more than one occasion (as I found ou My salesperson seemed not to have the time to spend properly helping me find the car I wanted, and lied to me on more than one occasion (as I found out later), and the finance guy also lied and manipulated. After an unpleasant buying experience at this dealership, I returned there to cancel the extended warranty that I didn't want but was deceived into buying. I was told I would have to return to sign a form when the admin for finance was there. I did return and signed the form back in November. After calling and leaving messages for the finance guy Nick, the finance admin and others all last week, and receiving not a single returned call, I went back to the dealership to find out why the $2250 had not yet been applied to my loan. I was told that the finance admin had no record of me requesting a cancellation and refund. So after paying interest on the extra 2250 for three months, I had to sign another form, and demand a copy. I did speak with the general manager Donato, who seemed somewhat concerned, and said he would personally follow up on my issue. I was offered no compensation for the wasted interest or my time and fury. This dealership needs to learn how to deliver customer service. There was no apology for losing my initial form, and everyone I spoke to avoided eye contact and seemed to just want me to leave. I'll drive whatever it takes to find another dealership for my 2 years of free servicing. My treatment here was deplorable. More

bought a camry Mark Stryker done a great job assisting me . salesman was very helpful and understanding and very friendly. he answered all my questions and made me feel very comfortable during the whole process salesman was very helpful and understanding and very friendly. he answered all my questions and made me feel very comfortable during the whole process of purchasing a new car. More

Purchased a new 2017 tacoma Ally was a great salesperson with a great attitude and an honest personality. I purchased a 2017 Tacoma and thouroly enjoyed the experience and timely Ally was a great salesperson with a great attitude and an honest personality. I purchased a 2017 Tacoma and thouroly enjoyed the experience and timely service. More