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Lia Toyota of Colonie
Schenectady, NY
846 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 846 reviews
August 18, 2017
great sales rep . very nice deal with Great sales team... Finance and easy smooth transaction... Always great experience.... Car was available no hassle.. Clean and friendly dealership.. H Great sales team... Finance and easy smooth transaction... Always great experience.... Car was available no hassle.. Clean and friendly dealership.. Honest with intgretity ..favorite place to shop for cars More
by paul geddes
Employees Worked With
Kent Winner
August 16, 2017
Super Dealership From the salespersons to the cashiers, and everyone in-between, all are personable, friendly, knowledgable people, well trained and i would say on the From the salespersons to the cashiers, and everyone in-between, all are personable, friendly, knowledgable people, well trained and i would say on the same level as the cast members of the Disney Company. More
by toytoa guy
Employees Worked With
Vincent Nguyen, Alex Nicol
August 16, 2017
Horrible Customer Experience While trying to buy a new Tacoma Limited, I had the unfortunate experience of having to deal with Chris Bucher. Chris treated us like we had no idea While trying to buy a new Tacoma Limited, I had the unfortunate experience of having to deal with Chris Bucher. Chris treated us like we had no idea how car sales transactions work. He was smug and condescending. The deal killer was after we had been told that they could deliver the truck the same day, agreed on a price and given a deposit, Chris reneged on the promise of same day delivery. Anyone with an iota of customer service experience would either, bend over backwards to honor the commitment, or offer a concession as a way to make it up to the customer. To add insult to injury, the next day I left a message for the general manager Donato Benevento, and he never bothered to return my call. If I could give this dealership 0 stars I would. I feel badly for the sales person, Cody Tallman, who is relatively inexperienced, and who was not in my opinion supported by his management, and really had little power in the entire transaction. I would never buy a car from a Lia dealership, or recommend them to anyone I know in the market for a car. More
by Michael Duffy
Employees Worked With
Donato Benevento, Cody Tallman, Chris Bucher
August 16, 2017
Leasing my 2017 Toyota Corolla It was a very pleasant and efficient experience. I'm very satisfied knowing that I'm made the decision to lease my 2017 Toyota Corolla.with the It was a very pleasant and efficient experience. I'm very satisfied knowing that I'm made the decision to lease my 2017 Toyota Corolla.with these folks. More
by John M Hart
Employees Worked With
Cody Tallman
August 16, 2017
Great experience Selena who was our salesperson was awesome. She took the time to work with me to get exactly what i wanted. She wasnt the typically pushy salesperson Selena who was our salesperson was awesome. She took the time to work with me to get exactly what i wanted. She wasnt the typically pushy salesperson and made sure you got the car you wanted. I would definitely work with her again? More
by Cfinkle
Employees Worked With
Selena Dutcher
August 14, 2017
Awesome experience! We have had some terrible experiences at other dealerships and walked into Lia Toyota with serious dealership ptsd. Our salesperson Sarah Keegan helpe We have had some terrible experiences at other dealerships and walked into Lia Toyota with serious dealership ptsd. Our salesperson Sarah Keegan helped turn that all around. She was very knowledgeable, patient and great to work with. We would highly recommend her. It's been a great experience at Lia and we will definitely be back! More
by JCS
Employees Worked With
Sarah Keegan
August 14, 2017
Worst Experience of Trying to Purchase a Car My name is TJ Serson. I visited Lia Toyota yesterday to test drive a 2018 Chr. Tom Pottenburgh is the salesperson I dealt with. This man shoul My name is TJ Serson. I visited Lia Toyota yesterday to test drive a 2018 Chr. Tom Pottenburgh is the salesperson I dealt with. This man shouldnt be selling vehicles. The test drive was awful he knew nothing about the car I would ask a question and kept being told “I dont know, but I can find that out” and was never told anything. I felt as if I couldnt even get a great feel for the vehicle because I was rushed. I wanted to take a look at how everything worked, yet instead it was just a 5 minute test drive with a clueless person. Next I would like to address that I am currently a Lia customer I purchased lease at Lia Honda. After going for the test drive I wanted to get some numbers. I didnt even get numbers. Instead I was told when I have money to come back. This really was the worst experience of my life. My lease is ending soon and all I wanted was to explore my options and was told to xxxx off. I will be making sure my view point of this dealership goes viral. Maybe you will enforce your sales people to treat customer with respect, and not to focus on what they look like instead making sure they like the car and see what ways we could move forward. And it would he nice to get a response from a manager, it has been over a week with no response or apology. More
by TjSerson
Employees Worked With
Tom Pottenburgh
August 14, 2017
Great experience Never had such a positive and wonderful experience purchasing a vehicle. Everyone was helpful and upfront! I recommend this dealership and Sarah and A Never had such a positive and wonderful experience purchasing a vehicle. Everyone was helpful and upfront! I recommend this dealership and Sarah and Alex for an uplifting experience ! More
by Capito, Chuck42
Employees Worked With
Sarah Keegan, Alex Nicol
August 12, 2017
Great Experience I worked with Ron Nichols and Selina Dutcher and they made my buying experience a very enjoyable and easy experience I would recommend anyone to come I worked with Ron Nichols and Selina Dutcher and they made my buying experience a very enjoyable and easy experience I would recommend anyone to come here. More
by Brian
Employees Worked With
Selena Dutcher, Ron Nichols
August 12, 2017
Amazing Sales Rep Very helpful honest and patience. While we were not able to work out a deal I would definitely recommend him and go back to see him if the need were t Very helpful honest and patience. While we were not able to work out a deal I would definitely recommend him and go back to see him if the need were to arise again. More
by Terri
Employees Worked With
Victor Nous
