Lia Toyota of Colonie

We loved our experience at LIA Toyota! We found the sales team at LIA Toyota extremely helpful, knowledgeable, and sincere. The staff offered us coffee and a relaxed seating area upon arriv We found the sales team at LIA Toyota extremely helpful, knowledgeable, and sincere. The staff offered us coffee and a relaxed seating area upon arrival. We found Salena, our saleswoman, at LIA amazing at getting every set of car keys to test drive what we wanted . We liked her no nonsense , tireless approach to the whole car buying experience. This was the smoothest car buying experience we have had in 30 years of searching. We will highly recommend this dealership! More

SEARCH FOR HELP WE PURCHASED A PRIUS PRIME ADVANCED VEHICLE. I FOUND DIFFICULTY IN USING THE COMPUTERIZED ACCESSORIES. HAVING READ MOST, IF NOT ALL, OF THE 5 BOOKS TH WE PURCHASED A PRIUS PRIME ADVANCED VEHICLE. I FOUND DIFFICULTY IN USING THE COMPUTERIZED ACCESSORIES. HAVING READ MOST, IF NOT ALL, OF THE 5 BOOKS THAT CAME WITH THE CAR I STILL WAS UNABLE TO USE THE ACCESSORIES. I TRIED ASKING THE SALES DEPARTMENT AND TWO GENTLEMEN COULD NOT HELP. THEY REFERRED ME TO THE SERVICE DEPARTMENT AND THE FIRST SERVICE PERSON COULD NOT HELP. THEN I MET SID NARENDRA AND HE SOLVED MY PROBLEM. AFTER THE FIRST EPISODE I HAD A SECOND PROBLEM AND I CALLED SID IMMEDIATELY BECAUSE HE IS PATIENT, COURTEOUS, AND INTELLIGENT. HE WAS ABLE TO THINK ABOUT WAYS TO DEAL WITH THE CARS COMPUTERS. HE MAY NOT HAVE BEEN TRAINED TO ANSWER MY QUESTIONS BUT HE WANTED TO HELP ME AND HE DID. YOUR ENTIRE STAFF SHOULD BE TRAINED AND THEN BE PREPARED TO FOLLOW SID'S EXAMPLE. More

Car exchange I recently went in to have my 2012 camry serviced and was approached and asked if I'd like to take advantage of the vehicle exchange program. I met wi I recently went in to have my 2012 camry serviced and was approached and asked if I'd like to take advantage of the vehicle exchange program. I met with the manager and he was able to get me into a brand NEW Rav4 without a substantial increase in my payments. The process was so quick and easy, I never thought I could afford that vehicle and he made it happen. The sales associate I worked with was amazing, she set me at ease and was very accommodating. I can't say enough good things about all of the people I worked with at Lia Toyota. More

Best new vehicle purchase experience I've ever had. Kermit and the rest of the crew at Lia Toyota were amazing. My family has used Kermit before and he made this purchase as easy as possible and was spo Kermit and the rest of the crew at Lia Toyota were amazing. My family has used Kermit before and he made this purchase as easy as possible and was spot on with the amount we negotiated. I told them what I wanted to put down and we worked out a number and for the first time when I picked up my new vehicle that was all they required. I was so use to getting hit with all the extra fees and Charges at other dealerships that this just made my purchase at Lia even better. I don't know any dealership that is run as well as this one. Thanks Lia Toyota and Kermit we love our new highlander! More

Sensational Jason Stores is an experienced sales professional whom I would confidently recommend to others for his vehicle knowledge as well as ability to easily Jason Stores is an experienced sales professional whom I would confidently recommend to others for his vehicle knowledge as well as ability to easily pass the necessary paperwork . His experience made the car purchasing process easy and pleasurable! Thank you!! More

Bad Customer Service - Nicole oser We went to Lia Toyota to purchase 2017 Highlander. The whole process of was very smooth until we met Nicole who was a financial assistant to sign the We went to Lia Toyota to purchase 2017 Highlander. The whole process of was very smooth until we met Nicole who was a financial assistant to sign the buyers agreement. We paid $10,000.00 as deposit and in the agreement it was mentioned $9,500.00, it seems like a typo. We pointed out the mistake to her, instead of correcting the mistake she started throwing up . tantrums like a child. We never raised the voice during the whole process. She was making a big scene - calling sales man, financial guys, yelling, stomping out of the office to figure out etc. She never apologized for the mistake!!!! The whole experience with Lia toyota was excellent except this bad incident. So i am giving 4 stars for my overall rating. More

2017 Camry Purchase This was our first time at Lia Toyota of Colonie. Sales person Brian Rae was very professional. He was very customer friendly. There was no pressure o This was our first time at Lia Toyota of Colonie. Sales person Brian Rae was very professional. He was very customer friendly. There was no pressure on his part for us to buy. We felt very comfortable working with him. He was very knowledgeable about the vehicles. It was a good experience for us. We are happy with Lia, will recommend the dealership to others. We will definitely return for out next vehicle purchase. (We were met other personnel of the dealership. All were nice and accommodating. The building was beautiful, clean, and neat. Customer accommodations were very nice.) More

Very good attention Thanks Lia Toyota for helping to buy my first car very happy and I will recommend stop by Visit get your new car thanks again Thanks Lia Toyota for helping to buy my first car very happy and I will recommend stop by Visit get your new car thanks again More

Perfect truck buying experience . The staff was helpful friendly and knowledgeable. Mr. Tallman my sales person was great, he kept the process moving with little waiting and I was . The staff was helpful friendly and knowledgeable. Mr. Tallman my sales person was great, he kept the process moving with little waiting and I was able to drive home in my new truck the same day! More

Great deal This is the first time that we bought a car. At first, I thought we will never get the price that we wanted. With the help of Kent (our sales agent, h This is the first time that we bought a car. At first, I thought we will never get the price that we wanted. With the help of Kent (our sales agent, highly recommended), Aaron (manager) and the rest of the team we got not just the good deal but the best deal. Of course, I will recommend Lia Toyota to my family and friends because of what I've experienced with them. Within the same day, we able to take home the car. Sweet! More