Lia Toyota of Colonie

Service Visit As always, Steve Ogaard, our service rep, was helpful, friendly, efficient and informative. The car was also serviced in a timely manner. Steve is a As always, Steve Ogaard, our service rep, was helpful, friendly, efficient and informative. The car was also serviced in a timely manner. Steve is always a pleasure to do business with. He also offered to make my next service appointment. More

Great Customer service at the Collision Center Want to send a special shout out to Ryan Sanford at the Collision Center. Although it took far longer than anticipated to repair my HONDA HRV, Ryan wa Want to send a special shout out to Ryan Sanford at the Collision Center. Although it took far longer than anticipated to repair my HONDA HRV, Ryan was right in there 100% keeping me updated. He’s super-reliable and thorough and he provided great customer service. More

Highlander Limited Lease I brought my 2015 Highlander in for service, and within minutes Peter approached me in the waiting area about purchasing my vehicle. I was surprised a I brought my 2015 Highlander in for service, and within minutes Peter approached me in the waiting area about purchasing my vehicle. I was surprised and hadn’t even thought about selling my vehicle. Peter was so pleasant and even tempered that I decided to hear him out. He explained the offer and then introduced me to his Manager Alex, who steered me into a lease based upon our conversation. Peter took me out into the lot, where I picked a vehicle. An offer was written based on my needs and conversation with Alex. Afterwards I met with Brain Rae who walked me through the rest of the transaction. Brian is great and very knowledgeable,as a matter of fact I dealt with many other folks at Lia that were extremely helpful. I feel the best part was I didn’t feel pressured into anything & felt the service I received was sincere and honest. This is my 4th Highlander, and I keep going back to Lia for their service. They are interested in having long term commitments with their customers. More

We brought a new car Brian Rae was out salesperson He had the car we were looking for pulled up to the front door when we got there. It had everything we were looking for Brian Rae was out salesperson He had the car we were looking for pulled up to the front door when we got there. It had everything we were looking for 2018 Highlander We looked no further Thanks again Brian Robin & Nancy Audette Lake George ,NY More

Specialized in customer service Thomas Pottenburgh is a shining example for outstanding customer service. I highly recommend Lia Toyota of Colonie to everyone to visit for their aut Thomas Pottenburgh is a shining example for outstanding customer service. I highly recommend Lia Toyota of Colonie to everyone to visit for their automotive needs. More

Quick in and out I was met by Art Palazzolo as I pulled in for my 7am 10k service appointment. He asked if I were waiting with the car and I told him I was and had to I was met by Art Palazzolo as I pulled in for my 7am 10k service appointment. He asked if I were waiting with the car and I told him I was and had to go to work afterwards, As soon as my car was pulled back into the bay, Art met me in the reception area and brought me over to fill out the paperwork. Out of there before 8am. Outstanding service! More

Excellent customer service! Ryan Sanford was our service rep who wrote us our estimate on the damage done to my daughters RAV4. He was extremely helpful in answering all the ques Ryan Sanford was our service rep who wrote us our estimate on the damage done to my daughters RAV4. He was extremely helpful in answering all the questions we had and explaining what needed to be repaired on the vehicle. I was expecting to spend hours in the collision center, but Ryan was very efficient and made the entire process understandable. You can tell he really cares about his customers. Amazing customer service! Ask for Ryan!! More

Recent leasing My husband and I recently leased a Toyota Prius with the assistance of William boland. We found Bill to be knowledgeable, patient and courteous throu My husband and I recently leased a Toyota Prius with the assistance of William boland. We found Bill to be knowledgeable, patient and courteous throughout our leasing “adventure”! We look forward to a pleasant 3 year experience with lia and with Bill. More

Quick and Painless Bill Boland was patient and explained things in detail to me. He also told me if I need any further help with programming, he was just a phone call aw Bill Boland was patient and explained things in detail to me. He also told me if I need any further help with programming, he was just a phone call away. I was at ease with him throughout the process. I wouldn’t hesitate to go back to him for future vehicles. Excellent! More

RAV-4 Purchase Experience We spent quite a bit of time researching and planning what car to buy. Matt Horner was exceptionally helpful in going through this process. He was kno We spent quite a bit of time researching and planning what car to buy. Matt Horner was exceptionally helpful in going through this process. He was knowledgeable, friendly, and, and most of all, patient. Although he had an initial recommendation for us, he helped us work through several options over a week-and-a-half. And there was no "I told you so" when we settled on the make and trim level he had originally suggested! He also helped to assure we paid the least feasible price for the RAV-4 we ultimately purchased. We've lived in the area for 33 years. All our experiences with Lia Toyota--whether it involved sales, service or repairs---has been excellent. We highly recommend the dealership. More