Lia Toyota of Colonie

I'm still waiting for a Registration, etc. 5 weeks later The processing of simple stuff is horrible! I complained again today (9/4, for about the 6th time) - where's my registration? He (salesman, again The processing of simple stuff is horrible! I complained again today (9/4, for about the 6th time) - where's my registration? He (salesman, again) made excuses; I got feed up, noting this has been my worst transaction ever! The salesman responded ... he came to my home (yes! where I live! he came to my home within about 20 minutes to complain about my treatment of him! Geez, no kidding ...) He gave me a note expressing his displeasure with my complaint; gave me a photo copy of a registration that I have not yet received and said something like: here's your proof, I did my job, you miserable old man. FYI: I agree that I am a miserable old man (71; Vietnam Vet; play bad golf a couple times a week; wish I was younger but happy to be older) I called his boss about this 'crack-pot' showing up on my door step but as of yet I've gotten not reply. I'm still waiting for my registration .... and a call or two ... more to come!!! More

Great experience atLia Toyota Brent Livingston was courteous, knowledgable and pleasant to work with. He explained numbers well and rent over the settings and features. Alco offer Brent Livingston was courteous, knowledgable and pleasant to work with. He explained numbers well and rent over the settings and features. Alco offered to follow up on that if needed. More

first toyota and it wont be the last First time in a dealership the salesman jason was very helpful in all my questions and he was very patient and polite very professional love my car.. First time in a dealership the salesman jason was very helpful in all my questions and he was very patient and polite very professional love my car.. More

Top notch customer service Top notch dealership! Tom Pottenburgh and Vince Nguyen are the best! Toyota should be proud to have such great brand ambassador’s! They turned what co Top notch dealership! Tom Pottenburgh and Vince Nguyen are the best! Toyota should be proud to have such great brand ambassador’s! They turned what could have been a very negative experience into a remarkable,stress free purchase. I typically do not go on and give reviews whether good,bad or indifferent. I feel the need to commend these two employees for their hard work and dedication. They made sure I was informed throughout every step of the process,which can be downright terrifying. They have earned a customer for life and I will send anyone in the market for a new or used vehicle to Lia Toyota simply because of these two employees. More

Toyota Rav 4 My previous experiences in either purchasing or leasing vehicles has been ok but this time I hit the lottery or at least the trifecta of excellent fin My previous experiences in either purchasing or leasing vehicles has been ok but this time I hit the lottery or at least the trifecta of excellent financing, sales, and insurance services that any buyer could hope for. Firstly, Alex Nichol advised and assisted me with my transition from one car to another with accurate and timely information regarding all variables in my decision process. His mastery of financing was extremely useful and designed with my interests in mind. I then had the pleasure and I mean that sincerely of working with Kent Winner, an expert on the vast array of Toyota products and services. Honest and hard-working, Kent helped my family and I over the course of a week answering our questions about a number of different vehicles, objectively dealing with the issues we raised throughout this major acquisition. His good humor, friendliness, and positive attitude made this an enjoyable time instead of a stressful situation for all of us. We discussed all the options and costs and came away with increased knowledge about how Toyota vehicles have improved the driver's ability to navigate safely and efficiently. Finally, I would be remiss if I did not mention Gregg Buckley, who did us a great service in advising us about various insurance policies and assisting us in selecting the best policy for our needs. Extremely informative. Lia can be proud of the excellent customer service these wonderful people provide. I am sure that this is not just luck, but a conscious decision on the part of the dealership to stress not just making money, but doing the right thing for their customers. More

Amazing Assistant Buying a car is a very owewhelming and stressful process, especially if it is your first car purchase. Allison Ancowitz made my first ever car purchas Buying a car is a very owewhelming and stressful process, especially if it is your first car purchase. Allison Ancowitz made my first ever car purchase very easy and I couldn’t be happier with the car I got. More

Good deal, great job! I thought for a while of getting a new car and during the recent clearance event at Lia toyota in Colonie, I decided to go to see if I can get a good I thought for a while of getting a new car and during the recent clearance event at Lia toyota in Colonie, I decided to go to see if I can get a good deal. Anthony Fiacco was very friendly and well informed. He help me throughout the process. He is young and might be new but I can see his dedication. Thank you Anthony, now I got s new car. Would recommend him to anyone. More

Great experience Matt Horner worked with me on leasing a new RAV4. He is a knowledgeable a personable a young man as you could hope to meet. Took a ton of time working Matt Horner worked with me on leasing a new RAV4. He is a knowledgeable a personable a young man as you could hope to meet. Took a ton of time working with me and my wife to ensure we understood everything. He also introduced me to Robyn in service, and we even saved a few hundred getting an insurance quote. Can’t think of anything they could have done better. I also am loving the car. More

%100 Positive Experience Lia Toyota is a dealership you MUST visit. It does not have the typical dealership feel. You can feel the positive energy and excitement of the expe Lia Toyota is a dealership you MUST visit. It does not have the typical dealership feel. You can feel the positive energy and excitement of the experience as soon as you walk through the door. This environment is created by the warm, friendly, engaging staff at Lia Toyota. My salesmen, Kent Winner, seemed %100 genuine and sincere in working WITH me to get me the deal and vehicle I wanted. I felt as though I was part of the entire Lia sales team rather than being involved in a negotiation. The whole experience was pleasant and productive, exactly what you would want from a car buying experience. If you are looking for a new Toyota, visit Lia! More

Pleasent, friendly and helpful Mike West was very helpful to us, tried his best to help us find the right car for us and he did. Had all the answers to our,questions. Mike West was very helpful to us, tried his best to help us find the right car for us and he did. Had all the answers to our,questions. More