Lia Toyota of Colonie

What an easy process Kermit Salfi made for us during this Covid Pandemic. All precautions were taken to make me feel safe and comfortable while Choosing our vehicle. Covid Pandemic. All precautions were taken to make me feel safe and comfortable while Choosing our vehicle. More

Do not deal w VINCE Sales- I reached out to Lia interested in a specific vehicle there. I was connected to VINCE. I advised him that I have excellent credit, a xxxx near Sales- I reached out to Lia interested in a specific vehicle there. I was connected to VINCE. I advised him that I have excellent credit, a xxxx near brand new trade-in (2018), a down payment, and already have financing. I asked if he could improve on the trade-in offer since it was below kbb trade-in value and the lowest offer from all other local dealerships. He told me he would try to get me a higher offer and would call me back. I never heard back. It was only when someone I knew reached out to his boss that I heard from VINCE again. He called me back to "offer" an additional $500 dollars for my trade in. After more discussion and further thought I agreed to do the deal. Little did I realize that the same additional $500 dollars "offered" for my trade-in was added on to the selling price. I asked about this price difference and wasn't told much of an explanation but that with taxes and fees that is what it comes out to be. AFTER signing the contract it was then when I realized VINCE had mislead me! Instead of giving me an "additional" $500 towards my trade-in he added it to the selling price. Tell me that isn't sneaky! Even after test driving the vehicle I never met this guy in person. Each and ever time I went to Lia he wouldn't show his face. BESIDES dealing with VINCE every other person was a pleasure to work with. I met with Allie and she was amazing to work with in addition to the financial department. I wish I only had communication with Allie. Signed, Disappointed by VINCE More

Buying a car during a pandemic Mark treated me very well and led me through the sales process which was complicated by imminent closure of the sales office due to the coronavirus. I Mark treated me very well and led me through the sales process which was complicated by imminent closure of the sales office due to the coronavirus. I was able to take the car home that same day. Everything went smoothly considering the chaos. Mark didn’t try to sell me more than I wanted and did a great job putting me in a vehicle equipped as I wanted More

I was extremely pleased with the service and Cedric helped me to make the perfect choice for me. I never felt pressured to buy a new vehicle. helped me to make the perfect choice for me. I never felt pressured to buy a new vehicle. More

Brian Grady was super helpful with me picking out a Prius prime 2020. He wasn’t pushy but he had answers to every question and got back to me quickly when I did have questions. I would definitely buy another prime 2020. He wasn’t pushy but he had answers to every question and got back to me quickly when I did have questions. I would definitely buy another car through Brian! More

Guess they don't need customers Pretty easy to give Lia a 1 on customer service and friendliness after my experience. Went into the showroom and a man and woman were sitting at the r Pretty easy to give Lia a 1 on customer service and friendliness after my experience. Went into the showroom and a man and woman were sitting at the reception desk talking. They looked up then went back to talking without a word to me. Odd. OK, I thought, well maybe they don't want to come off as pushy. So I spent 10-15 minutes looking at the showroom models expecting a sales person would show up any minute. Nope. Toyota 4Runner off road model is awesome BTW. Next I walked back over past the desk. The two folks there didn't notice (again). No one else was on the floor and no one came out of their offices. Hmmn. So I walked behind the desk in front of the offices there just to see if anyone would acknowledge my existence. Nothing. Turned around and headed out the door. Surely, someone will see me leaving and say or do something... Again, nothing. There were NO salespeople or Managers on the floor. Got in my car and drove to another dealer where I leased a 2020 SUV that same night. More

Megan Talar was very nice and professional to deal with. I will recommend ms talar and Lia Toyota to everyone I know! It was a pleasant experience. I will recommend ms talar and Lia Toyota to everyone I know! It was a pleasant experience. More

I worked with Brian Rae last Saturday 11/16/19 to purchase a Prius Prime. He explained everything clearly and helped me understand the difference between the models. He was able to help me quickly fi purchase a Prius Prime. He explained everything clearly and helped me understand the difference between the models. He was able to help me quickly find the car I wanted! More

Upgraded to a Rav4 I contacted Kermit Salfi on 10/21/19. I had worked with him previously once before and tje experience was great so I didn't hesitate this time around. I contacted Kermit Salfi on 10/21/19. I had worked with him previously once before and tje experience was great so I didn't hesitate this time around. He was able to fit me in later the same evening. I knew I wanted a Rav4. I loved my Corolla but I deal with a lot of hills and wanted something better for winter. I test drove one, but knew I wanted the XLE because I always used my moonroof in the nice weather. They had the color I wanted, so I decided to apply for a lease. I don't drive too much so going over the mileage is a non issue. I picked it up the next day and it was a very smooth transaction. Kermit showed me the ropes of my knew vehicle, so many new features I didn't have, and off I went. When I got home I realized I didn't do a walk around, when I did I noticed an imperfection and notified Kermit right away, he didn't notice it, but was glad to get me in to have it fixed for no charge. I highly recommend Kermit and Lia Toyota for your Toyota needs. More

Excellent experience ! I made several visits to Lia Toyota to lease a new car. The salesman, Kermit Salfi, did an excellent job helping me find a perfect Camry to replace a I made several visits to Lia Toyota to lease a new car. The salesman, Kermit Salfi, did an excellent job helping me find a perfect Camry to replace a Previous Camry lease. Excited and happy to drive this new car. More