Lia Nissan of Glens Falls

AVOID! I had three fault lights occur on my 2015 4WD (still under factory warranty+extended) which Lia Qsby couldn't verify, after it sat for the weekend. Wh I had three fault lights occur on my 2015 4WD (still under factory warranty+extended) which Lia Qsby couldn't verify, after it sat for the weekend. When they took it in the shop, they found a different specific issue which I was told "disqualified it from my factory warranty", and needed replacing of the rear end & would "cost thousands" to exactly quote what I was told. I immediately had it flat-bedded to the NH Nissan where I bought it only three months ago. Long story short, I spoke directly with the owner there himself, and the head tech and svc manager properly & intelligently diagnosed the issue and resolved it COMPLETELY under warranty. ZERO cost to me. They found the defect was listed in Nissan's database, & I saved thousands by going elsewhere, but was still charged a fee of over one hundred dollars at Lia Queensbury for them to put it on a lift and tell me I was going to have to pay out of pocket. It made me wonder if I was going to be charged for warranty work that they were then going to get paid twice for. I am pursuing getting that charge refunded. Not only did the dealership in N.H. not charge me anything because it all fell under warranty, they brought my vehicle back to me here in NY, also at no charge to me. Had Lia pursued the correct diagnosis procedure, they could have kept a customer. Now I am done with them forever. Any service I need will not be at this or any Lia dealership. UPDATE: I was refunded the 100+ dollars for the so called diagnosis at Lia Queensbury. I strongly recommend that anyone with an issue over how you were treated by this WOEFULLY unprofessional svc shop, call Nissan consumer affairs at 1-800-647-7261. More

Great Service, Friendly Staff Great experience at Lia Nissan GF. Aaron and the service staff were very friendly and timely. They did the job as requested and took time to explain Great experience at Lia Nissan GF. Aaron and the service staff were very friendly and timely. They did the job as requested and took time to explain any findings and recommendations. The appointment reminders were also very helpful! Great job and would recommend. More

Lease Awesome. Questions answered promptly. Stephanie was very helpful and answered all of my questions with ease. Paperwork was prepared and closed with Awesome. Questions answered promptly. Stephanie was very helpful and answered all of my questions with ease. Paperwork was prepared and closed with ease with Christian. I would highly recommend this dealership. More

Always great experience! My experience at Lia Dix ave . Has always been excellent. Aaron Boule always greets me with a cheerful attitude. He’s always helpful and professional. My experience at Lia Dix ave . Has always been excellent. Aaron Boule always greets me with a cheerful attitude. He’s always helpful and professional. I enjoy the comfort of your nice waiting room which I don’t spend a lot of time in because your team always gets me in and out in a reasonable amount of time. Awesome job to you all at Lia Dix Ave . More

Aaron Boule was very helpful and knowledgeable! Fantastic to work with and very accommodating because of some family medical issues I had to deal with out of sta was very helpful and knowledgeable! Fantastic to work with and very accommodating because of some family medical issues I had to deal with out of state, short notice. Overall a great experience. More

On their A Game!!! Recently leased a Murano from Lia Nissan love the car the employee Anthony Ackley was whom I dealt with was awesome along with Joanne Chapleski who w Recently leased a Murano from Lia Nissan love the car the employee Anthony Ackley was whom I dealt with was awesome along with Joanne Chapleski who works in the service department and is always on her A game and goes above and beyond with whatever issue may occur. More

The customer service was great Stephanie went above and beyond to work with us and make sure we were satisfied She even made sure my son was happy by setting him up with snacks an Stephanie went above and beyond to work with us and make sure we were satisfied She even made sure my son was happy by setting him up with snacks and games on iPad More

Completely satisfied Routine maintenance. Everything checked out and was given timely service. Aaron Boule was a great help. Thanks. Did not have to wait long for my v Routine maintenance. Everything checked out and was given timely service. Aaron Boule was a great help. Thanks. Did not have to wait long for my vehicle. More

Rogue We are very big fans of Nissan cars. We are also glad the dealership is close to home. Thank you to Stephanie Havens. We love our new Rogue! We are very big fans of Nissan cars. We are also glad the dealership is close to home. Thank you to Stephanie Havens. We love our new Rogue! More

Excellent Service Service is always extremely attentive and genuine. There is a strong sense of hospitality in the team. Aaron is always helpful with a smile! Thank you Service is always extremely attentive and genuine. There is a strong sense of hospitality in the team. Aaron is always helpful with a smile! Thank you! More