Lia Nissan of Enfield

Reached out to me for trade in, poor experience Received a letter and email that they wanted my car for trade in. Went in on a Thursday afternoon and met with sales guy Dave. Made it clear my one ex Received a letter and email that they wanted my car for trade in. Went in on a Thursday afternoon and met with sales guy Dave. Made it clear my one expectation was payments had to be at or lower what I pay today as I wasn’t in need of a new car. We determined the 2019 Pathfinder was not an option based on what I’d have to pay. A week later after multiple calls from multiple people, I decided to look at an older/used Pathfinder, making my expectation clear payments would have to stay the same or be lower because my current car is in great condition. Sales guy Jody brought it to my house to look at, and we agreed on a selling price for the car. That Saturday I went in to meet with Jody to sign papers and run the final numbers. He was disorganized, unsure of what papers needed to be signed and was all over the place. Once we finally got the papers signed, finance started working on the deal. After two hours of being there, we left and told them to call me if they could figure out how to keep my payments the same, letting them know it was fine if not because my current car is in great condition. That Monday the finance manager called me with payment options, which were higher than what I currently pay. They were only slightly higher, though since I had been clear from the beginning I would pay what I currently pay or less, I declined the offer. The finance manager became extremely rude and ended up hanging up on me in anger. Completely unprofessional and at that point I was done with the process. Jody continued to call me multiple times over the next two weeks with no response from me. Two Friday’s after the finance manager hung up on me, I texted Jody telling him if payments were still higher then there was no need to discuss further and also explained how the finance manager was rude. He told me “I have to understand the finance manager worked very hard for me” and that “I don’t understand the gravity of the situation.” What gravity? My car is in perfectly fine working condition. I then explained that doesn’t justify being rude and in sales you have to understand the ultimate end goal of the customer which they all failed to do. Jody then said I “needed a reality check” and “he’s sorry I don’t understand math.” I stopped the conversation confirming that’s a good way to end a relationship and that I would never work with them again reminding them they reached out to me for my car. While the text exchange was happening, initial sales guy Dave called me to have me in to look at different Pathfinders. I called him back and told him what happened between Jody and me and that I would not work with them in the future because of it. Dave said the GM was going to call me to make it right which never happened. I will be writing a letter and sending the messages along with it as no one should be talked to or disrespected like that when a company reaches out to you to come in. They have lost my future car business as well as service work on my car as I always went to them. All around horrible service and typical “car salesman” mentality. More

Thank you Jonathan Kjellquist Lia Nissan of Enfield’s sales and service department exceeded my expectations from the purchase of my Nissan Rogue Sport to the service I continue to Lia Nissan of Enfield’s sales and service department exceeded my expectations from the purchase of my Nissan Rogue Sport to the service I continue to receive in maintaining my vehicle. Jonathan Kjellquist was professional, courteous and knowledgeable and took the time to review with me the services that were performed. I will continue to return to Lia Nissan of Enfield for all of my vehicle needs! More

Thank you Jeremie Turcotte at Lia Nissan! I had recently bought a new 2018 Nissan Kicks back in September and a couple of weeks ago I started noticing a loud noise when I would open my truck. I had recently bought a new 2018 Nissan Kicks back in September and a couple of weeks ago I started noticing a loud noise when I would open my truck. It ended up being something wrong with my truck hinge. Even though the situation was frustrating since it was a brand new car and I had only had it for a couple months Jeremie made sure the process was very easy for me. He called me with updates and notified me right away when the car was ready for pick up. I would highly recommend going to Lia Nissan of Enfield. More

Great experience We came in to look at a Pathfinder and we were shown Pathfinders only in our price range. There was no up selling or gimmicks, just here's our budget We came in to look at a Pathfinder and we were shown Pathfinders only in our price range. There was no up selling or gimmicks, just here's our budget here's the vehicles that meet it. Great service More

Bad Service and Factory Defeat in Nissan Cars, -0-0-0 I have to give them a star because it was obligatory, but they deserve a -0. I bought a lease in December 2017 and I had to go to CT to fix my car 5 t I have to give them a star because it was obligatory, but they deserve a -0. I bought a lease in December 2017 and I had to go to CT to fix my car 5 times (for the same issue, why?), and this car is still having issues. They are nice people, but I think they are not fixing my car inadequately. I do not recommend this dealer, even I do not recommend the Nissan at all. Please get another car like Toyota or something like that. Now, I have to wait one more year to finish the contract if not, I have to pay them the rest of the second year. Fatal service. Horrible experience. Do not buy a Nissan, please!!!!! Unfortunately, I got a Nissan Rogue. More

Squeezed in on a Saturday. Squeezed in on a Saturday morning for an oil change when I had limited time! They estimated an hour and a half as I didnt have an appointment. I had Squeezed in on a Saturday morning for an oil change when I had limited time! They estimated an hour and a half as I didnt have an appointment. I had my newborn with me and they said we'll do 45 minutes. They delivered and even checked tire pressures and rotated them. I dont normally see dealers for service but since leasing here, my mind has been changed! Whether buying or leasing or servicing old they are fantastic!!! More

recent service Came in without an appointment for routine service. Jerime Turcotte took us right away and noticed that our Murano had a recall. He said the needed pa Came in without an appointment for routine service. Jerime Turcotte took us right away and noticed that our Murano had a recall. He said the needed part was in stock and he could take care of it by the next day. He provided us with a rental Pathfinder at no charge. We continued on our overnite leaf peeping trip and he contacted us the next morning to say our car was ready. We picked up our car on the way home. Wow! What a great experience. Carter and Linda More

Excellent, very professional, very attentive September 16,2018 Johnathen karimi helped me during service he was very pleasant and professional. I Would say best customer service I've had by f September 16,2018 Johnathen karimi helped me during service he was very pleasant and professional. I Would say best customer service I've had by far. Mr & Mrs Stephen Sherman More

The dealership and management not public friendly I purchased a new Titan from Lia Nissan on August 24 of this year. I was told to apply for credit which I did, I asked what there interest was and the I purchased a new Titan from Lia Nissan on August 24 of this year. I was told to apply for credit which I did, I asked what there interest was and the reply was no more than five per cent. I said I could do better than that on my own,they said to complete the deal I had to use there finance I said No. The manager walked by us and gave me the cold shoulder and said he gave me to much for the truck I was trading in. On the day of pick up I brought to the sales personattention that the paper work said Crome bumpers not just frount bumper he said he would check on it. Here we are three weeks later no reply from dealership.Is that a way to do business and expect me to recommend your dealership. The following day a fellow I know called and asked if the truck I traded in was for sale and he said it was gone so much for giving me to much. Louis Dominski More

Fitzy (Stephen Fitzgerald) Visited Nissan to get my son a car, both Fitzy and the dealership made the experience easy and painless, I knew what I needed and he did what was need Visited Nissan to get my son a car, both Fitzy and the dealership made the experience easy and painless, I knew what I needed and he did what was needed to get me the deal and car I required , will use again , this was the second time Fitzy and Nissan have assisted in getting a car, we will return Thanks Guys More