
Lia Nissan of Enfield
Enfield, CT
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Showing 152 reviews
Great service My experience is always positive. I feel that all quotes for additional needed services are honest and fair, not inflated. Christopher was very prof My experience is always positive. I feel that all quotes for additional needed services are honest and fair, not inflated. Christopher was very professional and informed me of what needed to be done. After the repairs were made, he explained how these were now going to improve the performance of my car. More
Prompt, flexible service I went to Lia to have a flat tire checked to see if it was repairable. Jeremie Turcotte was very professional, gave me an initial estimate and a promp I went to Lia to have a flat tire checked to see if it was repairable. Jeremie Turcotte was very professional, gave me an initial estimate and a prompt update when it was discovered that the nail I had picked up had made a hole in the sidewall. I also appreciate the great customer service and flexibility shown to me by the employee (Danielle?) who took my initial call to see if I could bring in my car as soon as AAA could reach me and put on the spare. More
Been great so far!! Purchased our Nissan Altima from Jody Curtis. Jody sold us our car and also sold us on bringing it back for service. We just had our first oil change Purchased our Nissan Altima from Jody Curtis. Jody sold us our car and also sold us on bringing it back for service. We just had our first oil change and tire rotation and couldn't be more pleased! Christopher Rivera greeted us when we brought car in for service. Was very friendly and asked if there were any concerns with vehicle. Explained what was recommended based on the mileage and gave us cost for the services. We had a clip missing from a splash guard and he assured me it would be taken care of. It was. Invited us to wait in lounge area, which was very clean and comfortable. A basket of free snacks, free bottled water, two vending machines, and coffee were nice amenities. When our vehicle was finished, Chris came over and explained what they did and asked if we had any questions. After bringing my vehicles to the "generic oil change" business not far from Lia in the past, I could not be happier with Lia Nissan, Jody Curtis, Christopher Rivera, Jeremie (who sold me my floor mats that were better than the expensive Weathabeeta mats I almost got!)!! More
5000 mile service Called for an appointment and when I arrived they were ready and service was performed on time and very professional. Service personnel were very goo Called for an appointment and when I arrived they were ready and service was performed on time and very professional. Service personnel were very good. Sorry I don't remembr More
Videotape your car before any service from this dealership!! I purchased my car from another dealer but brought my car to Lia of Enfield because it was closed. I brought my car in for prepaid maintenance (10,00 I purchased my car from another dealer but brought my car to Lia of Enfield because it was closed. I brought my car in for prepaid maintenance (10,000 miles) and for front radar indicator error message. The latter is part of a mandatory replacement due to known issues. I waited over 2.45 hours after being told it would be a 1 hour and 10+ minute visit. I drove the car back home and the next day immediately noticed scratches on rim and a dink on the passenger side tire. Nowhere on the inspection sheet did it list any tire issues or tire repair needed. WHY NOT? I brought the car right back to Lia Nissan where the Service Manager John, said that his tech did not do that. I said I didn't do it and if I did, why wasn't the tire issue brought up to me. He said the tech "noticed the scratches but not the dink". What? He called it "human error" What was the purpose of the inspection for? Isn't that what they were essentially "pre" paid to do? There is an issue now that they won't take accountability for. I asked if the tire should be replaced, he replied "yes". HOW DO YOU LET ME LEAVE A DEALERSHIP after an inspection that is all clear with a tire that needs replacing? I put less than 30 miles on the car between the two days and 28 miles is round trip to the dealership. I know for certain that tire/rim was not scrapped when I brought the car in. I asked him to go to the cameras for mutual verification, he replied, he didn't have any. From 3 dealerships we deal with for our Nissans, this one is by far the worst. My family has owned 6 Nissans in 10 years. This is our last Nissan we will ever purchase. More
Great Service I would like to thank Jeremie Turcotte in the service department for his excellent customer service. He was very helpful when I mentioned a concern I would like to thank Jeremie Turcotte in the service department for his excellent customer service. He was very helpful when I mentioned a concern I had about a tire. He came and explained exactly what the issue was, how easy it would be to fix and gave me some great recommendations regarding replacing my tires in the near future. I appreciate the advise. Jeremie was very helpful. More
Good customer service I would like to thank Christopher Rivera in the service department for making me feel very comfortable as he explained the need and service that was p I would like to thank Christopher Rivera in the service department for making me feel very comfortable as he explained the need and service that was performed on my vehicle yesterday the car perform’s and feels better and I like that, I was a little disappointed when paying for the service, Christopher said up front a 10% discount would be applied and that didn’t happen it was more like a 3%., in spite of that I’m satisfied with the service to my car. More
great service Christopher Rivera is a very courteous ,knowledgeable person who keeps you informed about the progress of your vehicle and takes the time to tell you Christopher Rivera is a very courteous ,knowledgeable person who keeps you informed about the progress of your vehicle and takes the time to tell you about the inspection that was done on your vehicle .So professional. More
This is what i want .... make it happen and he did !!! Car shopping ..... not a fan . I can be extremely stubborn !! I was having to come out of my comfort zone and lose the 3 rd row mini van...ish grandma Car shopping ..... not a fan . I can be extremely stubborn !! I was having to come out of my comfort zone and lose the 3 rd row mini van...ish grandma. Jody Curtis (Bless his heart) insisted that I drive serveral cars he stated I had to be completely comfortable with my choice, absolutely felt zero pressure he was wonderful. When I found exactly what i was looking for he made every effort and believe me he gave it his all and I drove off with exactly what i was looking for. He went above and beyond. Thank you Jody ... i highly recommend!!! More
Service Very effectent and thorough. I will only bring my Rogue to Lia for service. I am confident Kia will take care of my car. No stress Very effectent and thorough. I will only bring my Rogue to Lia for service. I am confident Kia will take care of my car. No stress More