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Lia Nissan of Enfield
Enfield, CT
138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 138 reviews
August 01, 2019
Videotape your car before any service from this dealership!! I purchased my car from another dealer but brought my car to Lia of Enfield because it was closed. I brought my car in for prepaid maintenance (10,00 I purchased my car from another dealer but brought my car to Lia of Enfield because it was closed. I brought my car in for prepaid maintenance (10,000 miles) and for front radar indicator error message. The latter is part of a mandatory replacement due to known issues. I waited over 2.45 hours after being told it would be a 1 hour and 10+ minute visit. I drove the car back home and the next day immediately noticed scratches on rim and a dink on the passenger side tire. Nowhere on the inspection sheet did it list any tire issues or tire repair needed. WHY NOT? I brought the car right back to Lia Nissan where the Service Manager John, said that his tech did not do that. I said I didn't do it and if I did, why wasn't the tire issue brought up to me. He said the tech "noticed the scratches but not the dink". What? He called it "human error" What was the purpose of the inspection for? Isn't that what they were essentially "pre" paid to do? There is an issue now that they won't take accountability for. I asked if the tire should be replaced, he replied "yes". HOW DO YOU LET ME LEAVE A DEALERSHIP after an inspection that is all clear with a tire that needs replacing? I put less than 30 miles on the car between the two days and 28 miles is round trip to the dealership. I know for certain that tire/rim was not scrapped when I brought the car in. I asked him to go to the cameras for mutual verification, he replied, he didn't have any. From 3 dealerships we deal with for our Nissans, this one is by far the worst. My family has owned 6 Nissans in 10 years. This is our last Nissan we will ever purchase. More
by LastNissanforMe
Employees Worked With
jon Jkellquist
July 31, 2019
Great Service I would like to thank Jeremie Turcotte in the service department for his excellent customer service. He was very helpful when I mentioned a concern I would like to thank Jeremie Turcotte in the service department for his excellent customer service. He was very helpful when I mentioned a concern I had about a tire. He came and explained exactly what the issue was, how easy it would be to fix and gave me some great recommendations regarding replacing my tires in the near future. I appreciate the advise. Jeremie was very helpful. More
by Dav1db
Employees Worked With
Jeremie Turcotte
July 30, 2019
Good customer service I would like to thank Christopher Rivera in the service department for making me feel very comfortable as he explained the need and service that was p I would like to thank Christopher Rivera in the service department for making me feel very comfortable as he explained the need and service that was performed on my vehicle yesterday the car perform’s and feels better and I like that, I was a little disappointed when paying for the service, Christopher said up front a 10% discount would be applied and that didn’t happen it was more like a 3%., in spite of that I’m satisfied with the service to my car. More
by Fish
Employees Worked With
Christopher Rivera
July 17, 2019
great service Christopher Rivera is a very courteous ,knowledgeable person who keeps you informed about the progress of your vehicle and takes the time to tell you Christopher Rivera is a very courteous ,knowledgeable person who keeps you informed about the progress of your vehicle and takes the time to tell you about the inspection that was done on your vehicle .So professional. More
by gotoguy,Bara
Employees Worked With
Jeremie Turcotte
June 04, 2019
This is what i want .... make it happen and he did !!! Car shopping ..... not a fan . I can be extremely stubborn !! I was having to come out of my comfort zone and lose the 3 rd row mini van...ish grandma Car shopping ..... not a fan . I can be extremely stubborn !! I was having to come out of my comfort zone and lose the 3 rd row mini van...ish grandma. Jody Curtis (Bless his heart) insisted that I drive serveral cars he stated I had to be completely comfortable with my choice, absolutely felt zero pressure he was wonderful. When I found exactly what i was looking for he made every effort and believe me he gave it his all and I drove off with exactly what i was looking for. He went above and beyond. Thank you Jody ... i highly recommend!!! More
by Rogue Gramma
Employees Worked With
David Reynolds
May 30, 2019
Service Very effectent and thorough. I will only bring my Rogue to Lia for service. I am confident Kia will take care of my car. No stress Very effectent and thorough. I will only bring my Rogue to Lia for service. I am confident Kia will take care of my car. No stress More
by D Barrett
Employees Worked With
Jeremie Turcotte
May 25, 2019
Service 5/22/19 Jeremie Turcotte was very professional in my dealing with him. I have owned Maximas for over 20 years, and the greatest reason for my loyalty is for t Jeremie Turcotte was very professional in my dealing with him. I have owned Maximas for over 20 years, and the greatest reason for my loyalty is for the low service requirements and the excellent service people. The current work was timely done and the charges were as estimated by Mr.Turcotte. More
by Pogo
Employees Worked With
Jeremie Turcotte
May 18, 2019
Great dealership I have always had a good experience there with leasing and Jeremie Turcotte in service is awesome and honest about what is really needed, not too many I have always had a good experience there with leasing and Jeremie Turcotte in service is awesome and honest about what is really needed, not too many places are like that. More
by Jewels
Employees Worked With
Jeremie Turcotte
May 14, 2019
Very pleasantly surprised! We had no idea a Nissan Kicks existed and now we have been driving ours for several weeks. We are very pleased! Jody was our salesperson. He is no pr We had no idea a Nissan Kicks existed and now we have been driving ours for several weeks. We are very pleased! Jody was our salesperson. He is no pressure and very knowledgeable. We were led quickly to a car that met our needs. We appreciate his patience explaining us the new technology to make ownership more easy. Nissan of Enfield has a family atmosphere. the show room is comfortable, there are many salespersons around and the mechanics are top notch. We have been customers for over 10 years since we moved to the area and are extremely glad they are here! Love Nissan! Love our Kicks! More
by davlouc
Employees Worked With
Jody, David Reynolds, John Stowe
May 05, 2019
Great experience I had an excellent experience with Dave Rulli at Lia Nissan in Enfield CT. This was my first brand new car purchase and he did great. He was not sugar I had an excellent experience with Dave Rulli at Lia Nissan in Enfield CT. This was my first brand new car purchase and he did great. He was not sugar coating everything which is what I needed! Thank you so much Dave! More
by Nhemenway
Employees Worked With
Dave Rulli, jon Jkellquist
