Lia Nissan of Colonie

Very laid back sales experience It was really nice to be able to have an intelligent conversation with the sales management and not feel like we were adversaries sitting across the t It was really nice to be able to have an intelligent conversation with the sales management and not feel like we were adversaries sitting across the table from one another. Fair trade in pricing, nobody tried to pull the wool over my eyes. Very good experience. More

Awesome Dealership ! By far the best car buying experience I have had . I recently purchased a 2017 'Maxima from Lia Nissan of Colonie and from the moment I walked through By far the best car buying experience I have had . I recently purchased a 2017 'Maxima from Lia Nissan of Colonie and from the moment I walked through the door and was greeted by Rob Gaige who worked with me and gave me the most awesome deal , to sitting down with Pedro Fernandez the finance Manager who was wonderful and made the entire paperwork a smooth transaction . I can't even begin to thank both of them enough for making my car buying experience so smooth !!!! My new go to dealership . I wish I could give them more than 5 stars More

Fran is awesome Great experience. Fran so helpful and friendly. Donuts and coffee a big plus! The staff are so knowlegable and explain things so well. I recommend th Great experience. Fran so helpful and friendly. Donuts and coffee a big plus! The staff are so knowlegable and explain things so well. I recommend this dealer for service over any other. More

Excellent Everyone in the service department is polite, courteous and professional. Quick and thorough assistance every time. If they don't have an answer they Everyone in the service department is polite, courteous and professional. Quick and thorough assistance every time. If they don't have an answer they resurgent and get back-to me as quickly as possible. Most of the people are very knowledgeable and can provide an answer on the spot. More

Awesome I just traded in my jeep for a Nissan rogue and the service there was the best I have ever had. The sales associate John Attanasio was so nice and wor I just traded in my jeep for a Nissan rogue and the service there was the best I have ever had. The sales associate John Attanasio was so nice and worked with me to get me what I wanted in a vehicle and the price. Along with all the other associates who helped me. I would recommend Lia Nissan to anyone who is looking for a vehicle. Great job to everyone there More

Salesman was excellent. Manager Matt Dyer not My salesman, Dave Kaplan was excellent. He gave respect and was very professional. I purchased a 2016 Jeep, which I love. As I returned home from purc My salesman, Dave Kaplan was excellent. He gave respect and was very professional. I purchased a 2016 Jeep, which I love. As I returned home from purchase, noticed a dent occured during delivery. Immediately called and was instructef to come back next morn, which I did. Dave also verified dent was not on vehicle at time of purchase. Matt Dyer was very rude and was not going to fix this minor dent. I had to show him pictures from the internet showing no dent was present and was going to call Constantine De Stefano my attorney to help resolve this matter. During tbe next few days Matt made my buying from Lia a terrible experience. He finally agreed to fix minor dent but would not allow me to use a courtesy car due to the fact "he was taking a hugh hit on my car" very very condesending. I was totally treated as if I was doing something wrong. I continually had to remind him I had just spent 20,000 at Lia and just simply wished to have tbe bump, which was caused at dealership bumped out. My Jeep will be in Lia for 3 days this wk .I have to rely on friends and family to go out of their way to go to work. Before I made the purchase a very big concern of mine was if any work at all had to be done on my Jeep a courtesy call would always be available. I was assured in the sales and finance department. They did offer for a rental from a car rental, at their facility, with me paying full rental fee. In the past I have purchased from 2 other dealerships which were always excellent with courtesy cars understanding my circumstance. Matt Dyer has made me totally regret my purchase with Lia. I will always return to the others who respect their loyal customers and show compassion. I also work in the community and cannot imagine ever eing rude or condescending. Its a shame Mr. Dyer has made this a terrible buying experience .Mr. Kaplan was wonderful . More

Rude.. Superior attitude. The salesmen was very pleasant and nice but the manger was very rude and spoke down to me. I had been to two other dealers and was quoted a price. The The salesmen was very pleasant and nice but the manger was very rude and spoke down to me. I had been to two other dealers and was quoted a price. The manger here told me I was out of my mind for even thinking that price could happen when I had it in writing already from another dealer. He then proceeded to give me snarky comments and mock the idea that I though I could get a car for that price as I walked out the door.. I heard this dealer was xxxxty. now I know for myself.. Just because you're in Saratoga doesn't mean I'm going to pay $2,500.00 more for a care.. GO TO ANY OTHER NISSAN DEALER THIS PLACE IS TRYING TO RIP YOU OFF AND MAKE YOU FEEL BAD FOR QUESTIONING THEM. More

Very Positive Experience Recently went in to Lia Nissan for a recall. It was quick and easy. Alex Gillespie assisted me and was informative regarding the recall issue. He was Recently went in to Lia Nissan for a recall. It was quick and easy. Alex Gillespie assisted me and was informative regarding the recall issue. He was also able to answer so other questions I had about my car. More

Horrible This is the worst dealership ever. I will never recommend anyone to go to Lia Nissan for anything. I bought my first MINI Cooper last March and 8 mont This is the worst dealership ever. I will never recommend anyone to go to Lia Nissan for anything. I bought my first MINI Cooper last March and 8 month later the car shuts on me while I was driving it. Then 5 minutes later it started up and I drove it. Later that night it stop again while I was driving it and started back up after 5 minutes. I made an appointment for Lia Nissan Service to take a look at it which they schedule me a week later. The car didn’t make it a week before it completely shut down on me and they had to tow the car to their location. What is funny is that I take this car to do the regular service maintenance with them in about every 3 months. The incident happened a month later after the last service with them. I asked them if they can provide me another car in the main time and they said ‘No’. Three days later I called them for an update they didn’t even look at it. The technician I spoke was extremely stiffed and rude. After 5 days later they told me there is issue with the spark plugs and they would fix it for about $300. I was really upset because a month ago the car had no issue and all of the sudden it shuts while driving it. It was stopping on a busy traffic area and I could have get into serious accident. So, I finally took my car to a MINI Cooper dealer and they found 6 issues and it would cost of $2000 to fix the car. I went back to my original dealer Nissan to show them what’s wrong with the car and they said I would have to pay everything my pocket and they will fix it for me. I read the dealer coverage and of course they were wrong they would have to pay about 70% it, but kept refusing me. And even worse – when I bought the car I paid $3000 for coverage and the Service Manager insisted I didn’t pay. I finally had them print out our agreement and circled the $3000 for him. I’m speaking from my experience and they may be working out good for other folks but it was a disaster for me and I will never step a foot in that dealership. More

Worst Dealership EVER! The dealership knew on Monday I was coming to look at a NV200 on Friday....The internet sales rep. Josh turned me over to Mike, the salesman. The NV The dealership knew on Monday I was coming to look at a NV200 on Friday....The internet sales rep. Josh turned me over to Mike, the salesman. The NV was sitting outside waiting for me to test drive...It didn't start. Mike said it had been sitting in the lot for a year and he already had to jump it just to get it upfront....(wouldn't you charge it before the customer arrived?) I took it for a test and it shimmied. Mike said it was the tires...(wouldn't you inflate them for a potential customer?) I wanted a Red one not the white one and was willing to overlook the ridiculousness of these two events. They didn't have one on the lot but could get one. Then I got double tagged by the Manager and Sales Rep. staring me down in a small office. I said if they could get it by the next day I would all in. gave them a deposit. They said they would do their best to get it to me. On the way out the door the proverbial straw that broke the camels back was Mike's comment that he would do everything he could because it would look good for his stats. YIKES! He wants my money but does nothing to earn it...I DON'T THINK SO! But it's not over yet....They knew Friday night they couldn't get it but I got a text at 9:20 a.m. Saturday telling me it wouldn't be in until Monday.... And it's not over yet....I decided I didn't want to give them/Mike my money or the dealership, nothing sat well with me about this place... so I called to cancel. Wanting to explain why to the manager I spoke to Ron...who totally defended the car not starting and the tires being under-inflated. He said he needed me to come in to refund my money. I said, since it was a 45 minuted drive that he should be able to take my card over the phone. He said he would check and call me back. I asked that it was done quickly as I had to go to work. Next thing I know Mike calls me saying the Ron asked him to call. I didn't want to talk to him I wanted to credit my account and get to work. Mike hung up, Ron never called until MUCH later leaving a message that it was not possible to charge back my deposit without coming in...which I found ironic since Peggy at the front desk (who I have now spoken with 3 times about charging my card back) said I could as long as I faxed the receipt over...which I did and left her my charge number. So Rob is just PO'd and jerking my chain again.... In addition I had walked around the back of the building while Ron and Mike were working the numbers for my Van...what did I see? Two Nissan employees (mechanics) out back smoking and looking at a non Nissan person's car. So while customers were inside waiting for their cars to be repaired, two of the mechanics were working out back getting paid to look at a friends car. YIKES! Now I have a dispute with my charge company because Lia did not refund my deposit. I refuse to take the long drive to pacify the PO'd manager at Lia Nissan in Albany.... STAY AWAY FROM THEM. BAD NEWS! More