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Lia INFINITI

Cohoes, NY

4.9
430 Reviews

965 New Loudon Rd

Cohoes, NY

12047

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Showing 430 reviews

August 08, 2023

Professional. Accurate, timely., loaner car is a huge help for me . Knowledgeable, place is clean & tidy. Modern facility!! More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cole, Jon Hayes, Lisa Dugan, Dan O'Connell, Sami Da'Wood
Aug 08, 2023 -

Lia INFINITI responded

Jeff, thanks for taking a moment to tell us everything you liked about this experience! We're happy our service team made sure you had alternative transportation while we worked on your vehicle. Thanks for choosing Lia INFINITI for your automotive needs!

July 29, 2023

Celeste Hill is efficient, super personable and made our service experience wonderful. Making an appointment was also very easy. More

by susiequiver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Hill
Jul 31, 2023 -

Lia INFINITI responded

Susie, thanks for stopping by to share some positive feedback on your experience in our service department. We're glad Celeste did everything she could to ensure a thorough service for your vehicle and pleasant experience for you. Please come see us again some day!

July 27, 2023

Rodney Curl is my service advisor. He is very professional & knowledgeable., He listened to my concerns & was a big help in getting me a loaner car during my vehicles service ., the de More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cole, Jon Hayes
Jul 27, 2023 -

Lia INFINITI responded

Thank you for the positive feedback, Jeff! We're so happy Rodney provided you with a communicative and smooth service experience. We appreciate your business, and hope you'll come see us again some day!

July 25, 2023

Very friendly & professional service. It was my pleasure to work with Celeste Hill for both of my recent visits. All issues were resolved successfully. More

by retirement07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Hill
Jul 26, 2023 -

Lia INFINITI responded

Great! Thanks for letting us know your automotive issues were all addressed and resolved to your satisfaction. Celeste will certainly appreciate having earned the 5 stars. We hope to ensure the same circumstances at your next service appointment!

July 19, 2023

I had a wonderful experience with Celeste Hill in service. She is amazing. Made me feel very comfortable and I would go back there as long as I know she was there. More

by baileydebo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Hill she is amazing
Jul 20, 2023 -

Lia INFINITI responded

Hi, Bailey! Thank you for letting us know how satisfied you were with Celeste's assistance at this service visit. We're pleased she made your experience supportive and pleasant. We hope to ensure the same circumstances at your next appointment!

July 11, 2023

Dealership was very clean and everyone was amazing, friendly and made you feel welcome. William Kane was super helpful. More

by Dave D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Kane
Jul 13, 2023 -

Lia INFINITI responded

Thanks a lot, Dave! We're delighted to know how much you enjoyed working with William to successfully close the deal on your new pre-owned vehicle. Congratulations! We hope you absolutely love it, and we wish you nothing but joy and satisfaction in your upcoming travels, from all of us at Lia INFINITI!

July 09, 2023

Excellent service experience. Sami Dawood worked to get a great price on oil and filter change. Also, great deal on tire rotation, engine air filter and cabin air filter replaceme More

by Louatalb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
Jul 11, 2023 -

Lia INFINITI responded

Thanks for letting us know how happy you were with Sami's insight and assistance in getting your Nissan taken care of! We're glad his efforts met with your complete satisfaction. Enjoy your summer travels, and we'll see you at your next appointment!

July 05, 2023

I can't say enough about Sami! I brought in my car after a fight with a sidewalk ended in the sidewalk's favor. Sami told me he wasn't sure there was anything he could do, but he More

by yasminshops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't see him but he was a youngish black man with curly hair.
Jul 07, 2023 -

Lia INFINITI responded

Thanks so much for your lovely review of Sami! We sincerely appreciate your feedback, letting us know how pleased you were with his sensitivity to this rather stressful matter. We certainly hope we get the chance to be of service to you again some day, but until then we wish you the safest of travels.

June 30, 2023

Sami Dawood represents Infiniti well. He acknowledged us, kept us informed of cost and time, was knowledgeable and professional, so much so that I will request him every time we return. More

by Omiaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da Wood
Jul 07, 2023 -

Lia INFINITI responded

Thanks so much for sharing your thoughtful review of Sami and our service team! Your satisfaction means everything to us, and we're happy Sami's communication and support were constants during this visit. Don't hesitate to call if there is ever anything else we can help you with. It's always our pleasure.

June 27, 2023

Everyone is always very nice from the time you pull in till the time you leave More

by Kevin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jon Hayes
Jun 28, 2023 -

Lia INFINITI responded

Hi, Kevin! Thank you for stopping by to share some kind words on our service team. We're delighted they have consistently made your service visits accommodating and friendly. We hope to ensure the same quality of service at your next appointment. See you then!

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