Lia INFINITI
Cohoes, NY
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Excellence throughout. I have bought two cars at this dealership, because I find them to be completely honest and fair. Everyone is helpful and nice. However, it is Lisa w I have bought two cars at this dealership, because I find them to be completely honest and fair. Everyone is helpful and nice. However, it is Lisa who is wonderful and the main reason that I enjoy doing business here. She is trustworthy, and I have never had a reason to disagree with her recommendations. More
TERRIBLE SERVICE! I'm very happy with the sales people, but after driving 60 miles for service I was told NO LONER AVAILABLE! My sales oerson took care of it. After ret I'm very happy with the sales people, but after driving 60 miles for service I was told NO LONER AVAILABLE! My sales oerson took care of it. After returning home the LOW PRESSURE warning came on. You would think checking air pressure would be part of the six month service. My tires were down to 25 lbs. I'm very shocked and wonder what else was ignored. More
Great Customer Service The best customer service. Fully explained what needed to be done and made loaner car available. Work always performed to specification and my car was The best customer service. Fully explained what needed to be done and made loaner car available. Work always performed to specification and my car was nice and clean for pickup. More
Painless Transaction Dawn Owens did a great job. She was very pleasant and attentive to detail. Dawn even retrieved my EZ pass when I left it behind in my old vehicle. Dawn Owens did a great job. She was very pleasant and attentive to detail. Dawn even retrieved my EZ pass when I left it behind in my old vehicle. This is the second car I have purchased fro Lia Infiniti and I would not hesitate to buy a third. More
Great experience Tim was very helpful with helping me select my vehicle. Never once did he push me to make a sale and did everything he could to make sure I was comple Tim was very helpful with helping me select my vehicle. Never once did he push me to make a sale and did everything he could to make sure I was completely satisfied. Wonderful buying experience. More
Do Not Use After leasing my 2nd car from Lia Infiniti I had to contact a lawyer. Do not trust them!!!! Gave them multiple chances to fix problem and got nowhere After leasing my 2nd car from Lia Infiniti I had to contact a lawyer. Do not trust them!!!! Gave them multiple chances to fix problem and got nowhere with the sales manager Steven. More
Service Brought the car in for an oil change. Service reps explained the additional services that were needed with itemized pricing. There was no hard sell Brought the car in for an oil change. Service reps explained the additional services that were needed with itemized pricing. There was no hard sell on having things done right away. Will continue to have my car serviced by Lia. More
Great experience I have been an Infiniti customer for more than 20 years and have nothing but the high praise for people in this dealership. They are knowledgeable, pr I have been an Infiniti customer for more than 20 years and have nothing but the high praise for people in this dealership. They are knowledgeable, professional, polite and very attentive to customer's needs.Lisa Dugan and Steve Basily are uperb service team. More
Excellent Service Have owned several Infiniti vehicles and always top notch service by Lisa, Steve and Tara. Scheduling is always easy, excellent communication on what Have owned several Infiniti vehicles and always top notch service by Lisa, Steve and Tara. Scheduling is always easy, excellent communication on what needs to be done and always a loaner waiting. Car always done right. Sales staff is also always customer focused and available. More
New wheels I didn't like the wheels that came on the car that I wanted, so Tim worked with me to find the ones that I really wanted (in a very affordable way). H I didn't like the wheels that came on the car that I wanted, so Tim worked with me to find the ones that I really wanted (in a very affordable way). He also took my previous damaged lease to get fixed for me after I took delivery of my new car. Very helpful team. More