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Lia INFINITI

Cohoes, NY

Overview
Reviews
Vehicles
4.9
430 Reviews
Call Dealership (518) 213-9242
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965 New Loudon Rd

Cohoes, NY

12047

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Showing 430 reviews

February 20, 2024

I came in to have the passenger side window serviced. I was greeted by Michael a service provider, who promptly checked me in at 9am. Approximately 2 hours later, my vehicle was ready and Celeste Hill ch More

by petitscrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Hill, Michael Bingham
Report | Print
Feb 22, 2024 -

Lia INFINITI responded

Thank you for sharing positive feedback on Michael and Celeste! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what they provided for you. We look forward to your next visit!

February 05, 2024

Sami Dawood provided exceptional customer service during my visit. He answered all my questions and I was quickly in and out of service with little interruption to my work day. More

by rbasdeo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Willi, Sami Da'Wood
Report | Print
Feb 06, 2024 -

Lia INFINITI responded

Thanks for letting us know how satisfied you were with Sami's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as exceptional.

January 29, 2024

Extremely satisfied , wonderful buying experience from the sales manager to the finance manager to the awesome salesperson Dawn Owen .. I will recommended this dealership and team to all my family and fri More

by Kmissneo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Rolfe, Dawn Owens, Mark Perrotti
Report | Print
Jan 30, 2024 -

Lia INFINITI responded

We're so pleased you enjoyed a pleasant dealership experience guided by Dawn! Thank you for taking the time to review and recommend her expertise. We wish you all the best in your future travels, from the entire team at Lia INFINITI!

January 25, 2024

Kevin Carhart of Lia Infinity in Latham NY is a the best. This is the third car that I have leased with Kevin’s help and it’s always quick and easy. He’s great. Will most likely come back to him for m More

by vja9179
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Carhart, Mark Perrotti
Report | Print
Jan 25, 2024 -

Lia INFINITI responded

We greatly appreciate you for leaving Kevin this stellar review! We are honored to have had the opportunity to work with you and we are glad that Kevin could provide you with top notch service. We are delighted to know that he made your car buying experience here at Lia INFINITI quick and easy. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire team!

January 12, 2024

Worst dealership for honesty. Kevin McCarthy is the biggest liar for sales. Made promises - didn't keep. More

by Kagoertz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Carhart, Mark Perrotti, Michael Bingham
Report | Print
Jan 22, 2024 -

Lia INFINITI responded

As always, we strive to deliver on all promises made and deliver a product that meets the manufacturer's strict safety standards. I assure you the tires and brakes on your vehicle not only passed NYS standards but the manufacturer's elevated standards as well. I'd be happy to provide a copy of mutually signed documentation to that effect. Most importantly, your satisfaction with your new vehicle is important to us and if I can be of any assistance personally I'd be happy to listen to your concerns. Jeremy Rolfe General Manager Lia INFINITI jrolfe@liacars.com

January 11, 2024

Very helpful, good customer service. Knowledgeable, customer oriented. Would refer someone. The technician Sami Dawood was very goid More

by Murray128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
Report | Print
Jan 15, 2024 -

Lia INFINITI responded

Thank you for recognizing Sami's excellence by sharing your 5-star review! We're certain he'll be honored by your encouraging words, and we hope you won't hesitate to call the next time Sami and the Lia INFINITI team may serve you.

January 10, 2024

Although i have purchased my vehicle from a different dealer, I always bring my vehicles to Lia Infiniti for services. More

by dmaneen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Owens, Sami Da'Wood
Report | Print
Jan 11, 2024 -

Lia INFINITI responded

Thank you for your trust in our service team! We're happy Sami provided you with another thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

January 08, 2024

Service rep was very knowledgeable, cordial and helpful. She kept me informed and abreast of service work. More

by Moe Fard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood, Celeste Hill, Michael Bingham
Report | Print
Jan 08, 2024 -

Lia INFINITI responded

Moe, thanks for stopping by to share your 5-star review! We're glad your service advisor addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

January 02, 2024

Michael Bingham was very helpful and took the time to explain the issues my car was having. He always responded to my text messages and returned my phone calls. More

by Anna T
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bingham
Report | Print
Jan 03, 2024 -

Lia INFINITI responded

Anna, Thank you for your positive review! We are glad that Michael was both helpful and informative. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 30, 2023

The best dealership we have ever used, they always go above and beyond! Highly recommend. More

by billy.deorazio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
Report | Print
Jan 03, 2024 -

Lia INFINITI responded

Billy, Thank you for your kind review and recommendation! It is an honor to know how confident you are in our efforts. it is our pleasure to serve you, and we look forward to continue providing you with our best care in your visits to come!

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