Lia INFINITI

Amazing customer service Paul Olivieri in the service department was so very helpful, as was Connor in parts. They went above and beyond, when I stopped in unscheduled with a Paul Olivieri in the service department was so very helpful, as was Connor in parts. They went above and beyond, when I stopped in unscheduled with a problem I had. The whole service department was awesome! More

Service on my G37 convertible Paul Oliveri is the most professional and helpful service manager I have ever experienced. He is right now taking care of a problem with my Infiniti Paul Oliveri is the most professional and helpful service manager I have ever experienced. He is right now taking care of a problem with my Infiniti and even offered a loaner car while my car is in the shop. I did not need the loaner, but to offer it was an example of customer service that goes beyond the norm. I would not hesitate to recommend Lia Infiniti and Paul to anyone needing service on their vehicle even if it is not an Infiniti. More

Never a problem/great service 2017 marks my 5th year with an Infiniti. Lisa Dugan in the service dept has made every trip for service a breeze. I wait for my vehicle and since th 2017 marks my 5th year with an Infiniti. Lisa Dugan in the service dept has made every trip for service a breeze. I wait for my vehicle and since the service personnel are so timely the wait has been short and not a problem for me. My experience with this dealership has been nothing but positive from the sales dept (Dawn Owens) to the service dept. Since I love my Q50 that is about as good as it gets!! More

They made a good thing out of bad situation elsewhere! Lia Infiniti of Latham and William Kane turned a terrible situation we had at the Lowery Infiniti in Syracuse into a great one. Lia was quick and effi Lia Infiniti of Latham and William Kane turned a terrible situation we had at the Lowery Infiniti in Syracuse into a great one. Lia was quick and efficient on their service. They were able to get the QX60 I wanted and deliver it in 5 days even with adding a hitch that required a special part. The Syracuse Lowery dealership dragged their feet for 2 weeks with a vehicle they actually had, with no communication and not willing to put the customer first. Way to go Lia Infiniti for giving us the faith back in the Infiniti brand! More

Fantastic service and treatment as always! I am on my 3rd Infiniti from this dealership and they continually raise the bar. I tried another type of vehicle a few years back and the vehicle was I am on my 3rd Infiniti from this dealership and they continually raise the bar. I tried another type of vehicle a few years back and the vehicle was nice but the dealership and service there was horrible. I came back to Infiniti 2 years ago and they continually remind me why. I could go anywhere for service but I will continue to go to Lia Infiniti because I know I'm always in good hands and am treated like a VIP every single time. Professional, courteous and prompt service. Thank You to Justin, Lisa, Paul and your district manager Brently (sorry if misspelled). More

Like Family Lisa has the knack for making the servicing of my vehicles very painless and pleasurable. She is always pleasant and attentive to details. To come to Lisa has the knack for making the servicing of my vehicles very painless and pleasurable. She is always pleasant and attentive to details. To come to Lia, and see the pleasant smile of Lisa is like "coming home" your know you are welcomed, the most important person on earth and no matter the reason for for the visit, it will be handled in a competent and professional manner. Like being apart of the "Lia Family"! More

Lia Infiniti is a Well oiled machine no pun intended. Lia Infiniti in Latham New York was the best experience from start right up to the day of my delivery. Knowledgeable salesmen , Mr. Bill Kane, and the Lia Infiniti in Latham New York was the best experience from start right up to the day of my delivery. Knowledgeable salesmen , Mr. Bill Kane, and the whole atmosphere that Mr. Mike Lia has created at Lia Infiniti is more like a walk in the park smelling the 🌹 roses rather than other dealerships that basically try to scam you and their salespeople are not as helpful and knowledgeable as at this "Well Oiled Machine" called Lia Infiniti. , Thank you so very much Mrs.G More

Service at Lia Infiniti I purchased my Infiniti five years ago and returned it for routine service several times. Each time Lisa Dugan was assigned to help me out with appoi I purchased my Infiniti five years ago and returned it for routine service several times. Each time Lisa Dugan was assigned to help me out with appointments and then make sure the car was scheduled to have the right servicing. What a delight to work with Lisa! Friendly, knowledgeable and always helpful with follow-up suggestions on the car's maintenance. Lisa is a real asset to LIa Infiniti. More

Excellent service now and always Brought my 2012 M56x for a recall and as usual the service was the greatest. Lisa Dugan, I have know for years with my 1st purchase of my 1990 Q45 sh Brought my 2012 M56x for a recall and as usual the service was the greatest. Lisa Dugan, I have know for years with my 1st purchase of my 1990 Q45 she has always been the best. I also have known Steve Basil as long and he has been the greatest. Kevin Carhart sold me my M56x and was great to deal with. Steve Coons and Paul Olivieri I have not known as long but have been excellent to work with. More

Outstanding Experience with a new car purchase! I visited this dealer on a Saturday after chatting online with them and receiving a personal phone call after the chat. The dealership had me in a ne I visited this dealer on a Saturday after chatting online with them and receiving a personal phone call after the chat. The dealership had me in a new leased vehicle in less than 2 business days (Saturday to Monday). They also handled the turn in of my old lease car. The transaction was seamless and very easy. My salesman, Kevin Carhart, maintained constant communication with me via telephone and SMS. Every single person I met and spoke with was courteous and friendly. It made me feel like I had come home. Thanks, Lia for the great customer service and your great staff. More