Lia INFINITI

Lia Infinity has a very dedicated sales and service team who all have in-depth knowledge and expertise. Their service team is always top notch, helpful, friendly, and professional. who all have in-depth knowledge and expertise. Their service team is always top notch, helpful, friendly, and professional. More

We have used Kia Infiniti for many years, and have always received excellent service. The service people come and go, and we just became acquainted with Sami Da' Wood. He was helpful and friendly, and co received excellent service. The service people come and go, and we just became acquainted with Sami Da' Wood. He was helpful and friendly, and continues our satisfaction with Kia service people. More

Had a great experience working with Dominic Casanova. He walked me through a few different vehicles, answered all my questions and made the purchasing process very straight forward. Thanks again! He walked me through a few different vehicles, answered all my questions and made the purchasing process very straight forward. Thanks again! More

Sammi Dawood provided excellent and efficient auto maintenance advice answering all my questions clearly so that I was able to make appropriate decisions regarding interventions maintenance advice answering all my questions clearly so that I was able to make appropriate decisions regarding interventions More

I've worked so hard to get to a point to purchase a "nicer" vehicle. I recently purchased a QX50 from Lia Infiniti of Latham and it was the worst experience I have ever had purchasing a car. Let's be h "nicer" vehicle. I recently purchased a QX50 from Lia Infiniti of Latham and it was the worst experience I have ever had purchasing a car. Let's be honest, it's never fun going to a dealership, but this was an entirely different level of poor costumer service. The day I picked up my car and it was "professionally cleaned", it was disgusting inside. Coffee stains around the cup holder and seat, dust on the dash, marks on the outside. They really just want your money and want you out. Within the first 3 weeks of owning this car, there were issues with it. I called three times to get on the service departments schedule. Finally - after 3 calls and my mother having to call- they called me back and told me that even though I spent an additional $1500 for the warranty - they couldn't get me a rental car (that comes with my warranty!!). Fortunately, the ONE person in the shop agreed with me that wasn't right as I JUST bought this car and am already having issues with it, went above and beyond to help me get a rental car. Not even a month after that my car was making the same noise, I called and told them I'm supposed to be driving to the city tomorrow for a wedding and needed some assistance, I was told someone will call me right back. Never heard back. A piece of the side of my car unsnapped while driving home yesterday, my moonroof sometimes wont close, the ride is terrible, and no one will call you back from service. They are SO quick to take your money, then once you drive off the lot, you are worthless. I will never return to Lia Infiniti and cannot wait to get rid of this car. More

Sami Dawood is patient, professional, and attentive to his customers. He always makes sure I am pleased with the service I receive and handles any unexpected issues swiftly. his customers. He always makes sure I am pleased with the service I receive and handles any unexpected issues swiftly. More

I enjoyed working with Dawn Owens. She was very professional and knowledgeable. She listened to my needs and steered me toward the car I now drive. I do need to come by for radio setup She was very professional and knowledgeable. She listened to my needs and steered me toward the car I now drive. I do need to come by for radio setup and screen review.please let me know when it’s convenient to stop by. Thanks again! More

Usman Arif was excellent, very attentive and personable. Service took longer than expected through no fault of his. Service took longer than expected through no fault of his. More

Michael in service is great. He always makes sure that our vehicle is taken care of and gets the job done! 5 stars! He always makes sure that our vehicle is taken care of and gets the job done! 5 stars! More

Very good experience at Lias Infiniti. Our sale's person, Dawn Owens, was very professional in every aspect. She knows her cars. for anything we asked she either had the answer or for the Our sale's person, Dawn Owens, was very professional in every aspect. She knows her cars. for anything we asked she either had the answer or for the one or two she didn't have on the tip of her tongue she quickly got them. More