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Lia INFINITI

Cohoes, NY

4.8
434 Reviews

965 New Loudon Rd

Cohoes, NY

12047

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Showing 434 reviews

November 11, 2020

I went to Lia Infiniti to have the 4 tires, I purchased a month earlier when they were on sale, mounted and balanced. Lisa Dugan was my service assistant. Lisa Dugan was very professional and knew all the sp More

by Teflon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Nov 18, 2020 -

Lia INFINITI responded

Teflon, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

November 09, 2020

Lisa Dugan for years has been handling the servicing for our Infiniti cars and has always gone above and beyond to assist us!! She is the greatest asset this dealership has!! More

by Johnlongo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Nov 10, 2020 -

Lia INFINITI responded

John, thank you for your time and for your loyalty to Lia INFINITI over the years. We are delighted to hear that Lisa has provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

October 31, 2020

Lisa, was great to work with as always. If anyone is new to Lia, gravitate to Lisa’s desk and you will not be disappointed. More

by SF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Nov 10, 2020 -

Lia INFINITI responded

SF, thank you for sharing this review with us. Lisa and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail. We look forward to serving your automotive needs in the future.

October 29, 2020

They were able to quickly find the issue. Repaired it in a very timely manner and now the car is running great. Great customer service. More

by Dan F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Nov 10, 2020 -

Lia INFINITI responded

Dan, thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. We look forward to serving you future automotive needs.

October 27, 2020

I just bought infiniti qx80 for lia infiniti and I'm so glad i went to theme. They know how to take care of there customers. More

by Pavan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Owens
Oct 29, 2020 -

Lia INFINITI responded

Pavan, we are so happy to hear of your positive experience. We are committed to providing our customers with nothing less than 5-star service. Dawn will be especially happy to hear that you were completely satisfied with her customer service. We look forward to serving your automotive needs in the future.

October 04, 2020

Our recent experience at Lia Infinity was wonderful. Specifically Dawn Owens went above & beyond to make it smooth & without any stress! She is a pleasure to work with. More

by s nestler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Owens
Oct 05, 2020 -

Lia INFINITI responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with Dawn was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

October 02, 2020

I called Lia Infiniti on the last day of a special on tires. Nathaniel Brown was able to acquire the tires at the special price for me. He also help me in selecting a better tire for my needs. Nathaniel More

by Teflon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Hayes, Lisa Dugan, Dan O'Connell
Oct 05, 2020 -

Lia INFINITI responded

Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

September 03, 2020

I've been buying cars for almost 40 years and have never enjoyed the experience, but that has all changed after my most recent purchase from Kevin Carhart at Lia Infiniti. Kevin was polite, accommodating an More

by tdonahue51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Carhart
Sep 08, 2020 -

Lia INFINITI responded

Thank you for taking the time to write this outstanding review. It is wonderful to read that an experienced car buyer, such as you, found that Kevin exceeded your expectations. We look forward to seeing you in the future and thank you for choosing Lia INFINITI.

September 02, 2020

Lisa Dugan always does an extremely courteous and professional job. I trust Lisa to tell me what is needed and what is not. I have had this Infiniti for over six years and Lisa and her team keep it More

by tad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Hayes, Lisa Dugan
Sep 04, 2020 -

Lia INFINITI responded

Thank you for taking the time to share your experience with us. We are pleased to know that Lisa has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.

September 02, 2020

I would definitely recommend Dawn Owens. I sent an email to set up an appointment for a test drive with the 2020 qx 50. She emailed me back, I came in to see and test drive the car and made a deal. There w More

by Alisia R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Owens
Sep 04, 2020 -

Lia INFINITI responded

Alisia, we are so happy to hear of your positive experience. We are committed to providing our customers with nothing less than 5-star service. Dawn will be especially happy to hear that you were completely satisfied with his customer service.

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