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Lia INFINITI

Cohoes, NY

4.9
430 Reviews

965 New Loudon Rd

Cohoes, NY

12047

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Showing 430 reviews

December 19, 2020

The entire Lia Infiniti staff are very professional and friendly. They do not try and pressure you with sales pitches, rather they ask the buyer what they are looking for. Our experience in working with More

by plsarge74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Rolfe, Dawn Owens
Dec 22, 2020 -

Lia INFINITI responded

Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

December 18, 2020

I just brought my car in for servicing and Lisa Dugan was my service provider. She took my car promptly, had a loaner car waiting for me and got back to me within a few hours. Lisa is quick, efficient and a More

by Sally
Recommend Dealer
Yes
Employees Worked With
Dawn Owens, Lisa Dugan
Dec 22, 2020 -

Lia INFINITI responded

Sally, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.

December 13, 2020

Our purchase was quick and smooth. Our sales associate Bill Kane was exceptional. This is the second car we purchased with Lii and it’s always been an enjoyable experience. There service department is won More

by ggsdad2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan, William Kane
Dec 22, 2020 -

Lia INFINITI responded

Congratulations on your new car. We realize you have several choices when buying a car and thank you for choosing Lia INFINITI. We pride ourselves on providing customers with top notch customer service and a stress-free buying experience. We look forward to serving your automotive needs in the future.

December 12, 2020

My experience with Lisa Dugan is always a 5+. She is cheerful when she greets you and completes the service to the very end by accommodating all your needs. Thank you Lisa, as always. More

by gale.flannery
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Dec 22, 2020 -

Lia INFINITI responded

Gale, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Lisa was so positive. We look forward to seeing you again when it is time for your next service.

November 17, 2020

Brain Lomnicki service advisor at Lia Infiniti was professional and knowledgeable about my vehicle. He was instrumental in securing an earlier appointment for me. Brian Lomnicki texted and called me w More

by Teflon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brain Lomnicki
Dec 02, 2020 -

Lia INFINITI responded

Thank you for taking the time to share your experience. We are pleased to know that Brian has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. We look forward to serving your automotive needs in the future.

November 15, 2020

Jake Willi is such a pleasure to deal with at Lia Infiniti. This young man is always friendly,professional, well informed, and listens to what we are looking for in a car to ensure we are getting wha More

by iroquoisrr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Willi
Nov 18, 2020 -

Lia INFINITI responded

Thank you for your very kind review and loyalty to Lia INFINITI. We are delighted to hear that your experiences with Jake have been so exceptional! When the time comes for service, give our service team a call. You will not be disappointed!

November 11, 2020

I went to Lia Infiniti to have the 4 tires, I purchased a month earlier when they were on sale, mounted and balanced. Lisa Dugan was my service assistant. Lisa Dugan was very professional and knew all the sp More

by Teflon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Nov 18, 2020 -

Lia INFINITI responded

Teflon, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

November 09, 2020

Lisa Dugan for years has been handling the servicing for our Infiniti cars and has always gone above and beyond to assist us!! She is the greatest asset this dealership has!! More

by Johnlongo
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Nov 10, 2020 -

Lia INFINITI responded

John, thank you for your time and for your loyalty to Lia INFINITI over the years. We are delighted to hear that Lisa has provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

October 31, 2020

Lisa, was great to work with as always. If anyone is new to Lia, gravitate to Lisa’s desk and you will not be disappointed. More

by SF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Nov 10, 2020 -

Lia INFINITI responded

SF, thank you for sharing this review with us. Lisa and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail. We look forward to serving your automotive needs in the future.

October 29, 2020

They were able to quickly find the issue. Repaired it in a very timely manner and now the car is running great. Great customer service. More

by Dan F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
Nov 10, 2020 -

Lia INFINITI responded

Dan, thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. We look forward to serving you future automotive needs.

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