Lia INFINITI
Cohoes, NY
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5 Stars – Excellent Service Experience I had a great experience working with Sami Dawood as my service advisor. He was professional, knowledgeable, and extremely helpful throughout the entire process. S experience working with Sami Dawood as my service advisor. He was professional, knowledgeable, and extremely helpful throughout the entire process. Sami took the time to explain exactly what my Infiniti Q50 needed, and his recommendations were spot on. He kept me updated, answered all my questions clearly, and made sure everything was handled smoothly and on time. You can tell he genuinely cares about his customers. Highly recommend working with Sami if you want honest, high-quality service! More
Michael Bingham did an excellent job with my recent services needed on my QX 60. He provided me all the facts and information to get the job done. My car was also ready before the estimated time. Great services needed on my QX 60. He provided me all the facts and information to get the job done. My car was also ready before the estimated time. Great job! More
I was working with Joey and he went above and beyond to help me find a specific car for my son. I ended up finding it through a private sale. When I told Joey this, he asked me for the VIN so he could make help me find a specific car for my son. I ended up finding it through a private sale. When I told Joey this, he asked me for the VIN so he could make sure it was legit and clean for me. I thought that was so nice of him to offer, knowing he wasn't getting the sale. More
Appreciate the ease of making an appointment, the updates while waiting for the service to be completed, and the video walk thru of the check points. while waiting for the service to be completed, and the video walk thru of the check points. More
Billy GOLDEN was very good but. The service was questionable.. My front break noise was not resolved and I only have 17000 miles on the car. The service was questionable.. My front break noise was not resolved and I only have 17000 miles on the car. More
This purchase of a certified preowned Infinit Q50 was excellent All staff were extremely kind, knowledgeable and experienced . Everyone was very helpful including Jake Willi who was really superb. Thank excellent All staff were extremely kind, knowledgeable and experienced . Everyone was very helpful including Jake Willi who was really superb. Thank You everyone. More
Gentlemen helped me and i even got a video of my car being serviced.. in need of an alignment being serviced.. in need of an alignment More
The best decision by far was purchasing my vehicle from Lia Infiniti. The customer service is great. The care they take when assisting you with your vehicle makes you feel like you’re right at home. My fav Lia Infiniti. The customer service is great. The care they take when assisting you with your vehicle makes you feel like you’re right at home. My favorite part is the complimentary vehicle washes! Or the shuttle service when dropping my vehicle off. And my absolute favorite… is the drop of my vehicle to my front door when service is complete on vehicle!William Golden Always makes the process smooth. He listens to my concerns and addresses each one individually. Gives recommendations and is very knowledgable. He makes the process of servicing my vehicle fun and easy. More
Both my husband and I own Infiniti’s and use this dealership for service and repairs. The staff are helpful and easy to work with. We always have a good experience. This visit I worked with Michael dealership for service and repairs. The staff are helpful and easy to work with. We always have a good experience. This visit I worked with Michael Bingham. He was professional and friendly. Michael answered all my questions, made sure I was comfortable during my wait and had me out the door quickly. More
Everyone I dealt with there were very helpful, respectful and knowledgeable. I worked mostly with Joe Franklin and he was really great. I’ve already recommended several people to the dealership. and knowledgeable. I worked mostly with Joe Franklin and he was really great. I’ve already recommended several people to the dealership. More

