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Lia INFINITI

Cohoes, NY

4.9
430 Reviews

965 New Loudon Rd

Cohoes, NY

12047

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Showing 430 reviews

June 26, 2023

I am always with the service at Lia Infiniti. They are most professional and courteous. Celeste Hill was my service rep and Icouldn’t be more pleased. Keep up the good work! More

by Patglabach
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dawn Owens, Justin Cole, Jon Hayes
Jun 28, 2023 -

Lia INFINITI responded

Thank you for sharing your thoughtful review of our service department! Your total satisfaction is the reason behind everything we do, so we're glad Celeste provided you with exceptional service. Thanks for always choosing Lia INFINITI!

June 08, 2023

Excellent service when dealing with William Kane, very personable and very knowledgeable of the QX50 More

by kfkouhoupt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Rolfe, William Kane
Jun 09, 2023 -

Lia INFINITI responded

Thanks a lot for the fantastic review! We're absolutely delighted to know how much you enjoyed working with William to successfully close this deal. Congratulations on your new QX50! We hope you love it and we wish you nothing but joy and satisfaction in your travels to come!

June 08, 2023

Everyone is very helpful from sales to service. Dealership is also kept in immaculate condition More

by Thendry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bingham, Jake Willi
Jun 09, 2023 -

Lia INFINITI responded

Thanks for taking a moment to share your 5-star review of Lia INFINITI! We're so happy our team consistently provides you with exceptional service. Please don't hesitate to call when we may assist you with any automotive needs. It's always our pleasure!

June 07, 2023

Fast friendly service. I brought in my Infiniti to the dealer for repair (engine sign). Michael Bingham registered my car for repair. He was very professional as well as kn More

by fred.s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bingham
Jun 07, 2023 -

fred.s responded

Fast friendly service. I brought in my Infiniti to the dealer for repair (engine sign). Michael Bingham registered my car for repair. He was very professional as well as knowledgeable. He provided me with cell phone as well as service station phone number in case i need to follow up.shortly he contacted me to let me know he has to order some part and will let me know as to when the car will be ready. After my car was fixed he went over in detail what part was exchanged and answered any questions l had.very satisfied with customer service

Jun 08, 2023 -

Lia INFINITI responded

Thanks for your awesome review, Fred! We're so happy Michael ensured the best possible experience for you in our service department. We look forward to making your next appointment with him just as superb!

May 27, 2023

Rodney Curl you went way above and beyond to help me with everything that was going on with my car and the situation. If it wasn’t for you I don’t know what I would do. I love my Infiniti and I would definit More

by Carrie ValiquetteMartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Curl
May 30, 2023 -

Lia INFINITI responded

Thanks so much, Carrie! We appreciate your continued business and your very kind feedback on Rodney and the Lia INFINITI team. It's our pleasure to help you keep your INFINITI in it's best condition, and we graciously look forward to doing so for many years. See you at your next appointment!

May 22, 2023

Michael Bingham was the representative who assisted me. Michael was patient knowledgeable and friendly. When Michael realized I was going to be waiting for my husband to pick me up, he quickly offered to p More

by loretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
May 24, 2023 -

Lia INFINITI responded

Loretta, thank you for recognizing Michael's excellence and sharing your thoughts on this service visit! We're pleased his proactive nature made this an especially accommodating experience. Thank you for always choosing Lia INFINITI for your automotive needs!

May 12, 2023

Great customer service and service team! They have service scheduling coordinator, she was wonderful and helpful on the phone! Call in for service! In the past I have worked with Sami, Mike More

by ae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sami dawood, Jon Hayes
May 15, 2023 -

Lia INFINITI responded

A E, thank you for sharing your thoughtful review of our service department! Your total satisfaction is the reason behind everything we do, so we're glad each team member you've interacted with has always provided you with exceptional service. Thanks for always choosing Lia INFINITI!

May 10, 2023

Very satisfied with Rodney’s assistance and communication during the servicing of my vehicle. He provided detailed and thorough information regarding the needs for my vehicle. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Curl
May 15, 2023 -

Lia INFINITI responded

Hey, Mary! Thanks for stopping by to give Rodney your 5-star rating! We're pleased this service visit met with your complete satisfaction. If Rodney and the Lia INFINITI team may help you again, please don't hesitate to call. Safe travels until next time!

April 30, 2023

Awesome service! Michael Bingham couldn't have made my service visit any more simple. He's a keeper! More

by windowpane92
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Bingham
May 10, 2023 -

Lia INFINITI responded

Great! Thank you for letting us know how pleased you were with Michael's awesome service. He's definitely an asset to the Lia INFINITI team and we're glad you enjoyed a stress-free visit under his guidance. Looking forward to your next appointment with us!

April 28, 2023

Friendly and accommodating staff. Rodney Curl explained the work and recommendations clearly helping me decide how to proceed More

by madelinemazzocchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Curl
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