Lia Hyundai of Hartford

I found a used car online for a great price at this dealership. I emailed them for their internet price and got a prompt reply and later a phone call from Chris the manager. He was upfront and I didn't dealership. I emailed them for their internet price and got a prompt reply and later a phone call from Chris the manager. He was upfront and I didn't feel like there was any pressure to buy. After talking with him I realized the car had a 5 speed (and thus the reason for the great price as compared with all the other cars advertised) and I told him that wouldn't work for me. He thanked me for my interest in their dealership and I thought that was the end of it. About an hour later Chris called me back to tell me he checked the car and it was indeed an automatic. I expected the "and oh by the way, the price I quoted was wrong", but I got none of that. The price was as quoted. I got there the next day to check out the car and it was exactly as described, no bs, no bait and switch. I drove the car and liked it (except it didn't have any floor mats!!), but wanted my wife to see it since it would be her car. They wanted me to put a deposit down on my CC, but I told Chris of a prior bad experience with another dealer and that I would take my chances in the event they sold it before I came back. He then proceeded to tell me they would hold the car for me for a couple of days until I could return with my wife (with no money down). I figured, yea right, the car will be gone this weekend. Monday came and I called and the car was still being held. I went in with my wife and ended up buying the car for the agreed upon price. Again, no bs. They tried the typical up sell of the extended warranty, but I declined. No problem, no hard sell. The paperwork had a few issues, so pay attention to the details and check their numbers when before you sign. Nothing major, just a few clerical errors. If it wasn't for those errors I would have rated the quality higher. But it gets better. They called me back a few hours after I left with the car to tell me they found a set of floor mats that were supposed go with the car that were accidentally left out when they cleaned it. Bottom line is that they did what they said they would do and stuck to their word. It's tough to find those simple honest qualities in a dealership now-a-days. All in all it was a good experience. More

2008 Hyundai Sonata I purchased a used 2008 Hyundai 2008 Hyundai Sonata I purchased a used 2008 Hyundai Sonata with about 7,500 miles from Lia Hyundai of Hartford, CT. I had the following experience 2008 Hyundai Sonata I purchased a used 2008 Hyundai Sonata with about 7,500 miles from Lia Hyundai of Hartford, CT. I had the following experience: 1. I received a price from the manager that was acceptable and stated I wanted to think it over and would come back the following day. I did come back and a different manager was assisting the salesman and quoted a price $ 400. more than the day before. The salesman stated he was in agreement with me and a half hour later the manager finally agreed on the original price. 2. We picked the car up later in the day after the car was serviced and made ready for delivery. Only one set of keys was delivered to us when originally there were two sets. We were told the keys we saw were probably for a different car. How could that be, we only looked at the one car. We were told “only included are the keys that came with the car when the car came into the dealership”. Additional keys came with a charge of $ 100. each. 3. When we took the Sonata for a test drive, the Sonata four floor mats were in the trunk. When we took delivery of the car, the floor Mats installed in the car were embroidered Elantra. We requested the original Sonata embroidered floor mats and were told “only included are the floor mats that came with the car when the car came into the dealership”. They gave us the Elantra floor mats 4. The Sonata was to be cleaned and serviced prior to delivery. Car was not vacuumed and spill stains were still cup holders. Also: a/ . Mileage on windshield sticker indicated oil had been changed and stated next oil change at about 10,800 miles. The mileage listed on the windshield sticker for the next oil change was about 3,000 miles more than what was on the odometer. I checked the oil stick after I took the car home and the oil on he stick was very dirty. I had the oil changed the next day at a local service station. b/ After the oil change I drove the car for about 1.200 miles. I checked the oil color on the oil stick and it was much cleaner than when I checked the oil after the car was delivered to me be dealer. c/ Car was used by a smoker. Dealer covered up the smoke odor with a spray and the smoke odor was not noticeable during the test drive nor the pick up. But within a few days after delivery it certainly was noticeable. d/ Windshield spray reservoir was empty. e/ We did get two remote control devices with the car keys after a very long discussion. The remote controls work for the car doors but not for the trunk. f/ The plastic light covers for the bottom corners of the driver and passenger doors were missing. When we asked for replacements we were told “only included is the equipment that came with the car when the car came to the dealership”. We took delivery with no light covers. Reason for review: to alert other buyers of their bad business practice. More