Lia Hyundai of Enfield

no service whatsoever We brought our car in because they were the closest Hyundai dealership to us when our car threw a rod and the engine blew. Both Sue and Mike were impo We brought our car in because they were the closest Hyundai dealership to us when our car threw a rod and the engine blew. Both Sue and Mike were impossible to get on the phone, rarely helpful when they were reachable, and generally left us in the dark until the repairs were finished. then a month later, the car needed service again because they cracked a head while re-installing the engine (something though was covered by warranty, they still maintain they did not crack it, as though cracking metal was something we would do on our own.) they then once again were incredibly difficult to get on the phone, only managed to returned one of my 7 voicemails, they gave us a car through enterprise, which was nice of them, except when we continually asked to swap it out for a loaner car, despite telling us we were "top of the list" every time i called "the last one just went out, sorry." Now at this point the car is back in our possession and Hyundai is fighting us because they completed service on the vehicle on a Wednesday (again no communication to let us know it would be done so we could arrange our schedules to drop the car off) and we dropped the enterprise car off and picked our car up Saturday, so they don't feel like they have any responsibility to pay the last 3 days we had the rental car and are now holding our enterprise deposit hostage. I have owned Fords my entire life, and was honestly considering switching to Hyundai once my car is paid off in October but now I will continue searching for a new vehicle and tell anyone within ear shot to avoid this place like the plague. More

Great place for service Sue Roberts was very nice and helpful, I'd definitely recommend this dealer with anyone 👍 the service was on time and no issues afterwards, th Sue Roberts was very nice and helpful, I'd definitely recommend this dealer with anyone 👍 the service was on time and no issues afterwards, thanks More

Used purchase Everyone was so helpful to get us into a good vehicle from the clunker that couldn't be shut off or might not start again. Everyone was so helpful to get us into a good vehicle from the clunker that couldn't be shut off or might not start again. More

Friendly, Knowledgeable, and Professional We have owned five Hyundia, all bought or leased from Lia Hyundai of Enfield. In all our transactions staff were Friendly, Knowledgeable, and Professi We have owned five Hyundia, all bought or leased from Lia Hyundai of Enfield. In all our transactions staff were Friendly, Knowledgeable, and Professional. Whenever we are brought our cars in for service Susan Roberts has been a friendly knowledgeable resource. For three of the cars we worked with Lisa Caputo in sales and she also was great. More

Fast service Techs had multiple jobs done on my car within one day. I sure appreciated getting my wheels back so fast! Thanks to Susan Roberts for her attention to Techs had multiple jobs done on my car within one day. I sure appreciated getting my wheels back so fast! Thanks to Susan Roberts for her attention to my needs, and for her follow-up with me. More

Professional Service Have been buying Hyundia Cars here for at least 6 years . All service has been done by them. They have always been friendly and professional. Recent Have been buying Hyundia Cars here for at least 6 years . All service has been done by them. They have always been friendly and professional. Recent 2 visits I was helped by Susan Roberts. An excellent experience. More

Always well taken care of! I've been a service customer since I bought my Sonata in 2012 at Lia. They have always done a great job of maintaining my car and treated me with resp I've been a service customer since I bought my Sonata in 2012 at Lia. They have always done a great job of maintaining my car and treated me with respect. Their pricing is competitive and the facilities are A1. The only thing I wish was still "part of the package" is the free car wash that used to end each trip. More

Dealer service i am impressed with! Never liked dealer service centers till i used this one. Fair and honest, no BS! Final price was actualy lower than quoted price. Will definety keep u Never liked dealer service centers till i used this one. Fair and honest, no BS! Final price was actualy lower than quoted price. Will definety keep using them. More

Susan Roberts Sue Roberts is a great service writer. She always demonstrates professionalism, she listens and explains the work that’s needed in clear details. I be Sue Roberts is a great service writer. She always demonstrates professionalism, she listens and explains the work that’s needed in clear details. I believe she’s a great customer service representative for Lia Hyundia. Overall she is the best and I will buy my next vehicle from this dealership because of her. Thank you Sue. More

Quick fix to an unexpected repair When AAA could not get my car back on the road, I had them tow it to Lia Hyundai in Enfield. It was a Saturday and the service dept was very busy, but When AAA could not get my car back on the road, I had them tow it to Lia Hyundai in Enfield. It was a Saturday and the service dept was very busy, but Sue Roberts was terrific! She managed my expectations and communicated with me several times during my wait to let me know where I was in the service queue. With her pleasant manner she aptly juggled the multitude of people and car issues, giving everyone the impression that their time was important. I was happy to have my car repaired and to get back on the road the same day. More