Lia Hyundai of Enfield

BUYER BEWARE! At first, this dealer was pleasant and BUYER BEWARE! At first, this dealer was pleasant and we settled on a good out the door price but this was a tactic to gain my trust. Once I went i BUYER BEWARE! At first, this dealer was pleasant and we settled on a good out the door price but this was a tactic to gain my trust. Once I went into the finance department they sneaked in GAP coverage and increased the promised price. Of course, since they were skillful in winning my trust, they were able to rush me through the paperwork, focusing on the monthly price, and I did not realize the total out the door price had increased by about $1000. Once I reviewed the paperwork, and realized I had been deceived, I returned to the dealer as soon as possible but they justified their unethical behavior by pointing out my signature on the purchase order. Naturally this made me upset, but their customer service strategy was to point out my signature several times, never acknowledging their unethical behavior, and instead, telling me directly that I was wrong, the sales lady named Mary unprofessionally and incorrectly started accusing me of having marital problems, and eventually they asked me to leave with the threat of the police when they concluded that I would not be satisfied with their explanation. So to summarize, BUYER BEWARE! This dealer might gain trust up front, only to rip people off during the financing and they will only threat to call the police when confronted about their behavior. The sales person is Mary, the sales manager is Justin and the financial representative is Tim. More

We went back to this dealer 3 times to test drive /purchase new vehicle, test drove an elantra, did not have an Accent to test 3 weeks running, were told that the sonata wasn't the car for us and nev /purchase new vehicle, test drove an elantra, did not have an Accent to test 3 weeks running, were told that the sonata wasn't the car for us and never did get to test drive it, decided to purchase hyundai but through another dealer, also found out that service dept gave our family member WRONG info on oil changes, very upset about that!!! More

I went to Lia Hyundai Enfield on a whim because I have had such a hard time at the Hyundai dealers in Mass. I met Lisa and right off the bat I felt no pressure because she was so nice. The prices were exc had such a hard time at the Hyundai dealers in Mass. I met Lisa and right off the bat I felt no pressure because she was so nice. The prices were excellent at Lia and the selection was very good for such a small dealer, in fact they had almost all of the colors available! I bought my car and I amd VERY VERY happy. I would 100% recomend this dealer to all of my family and friends. More

After shopping at one dealership in MA where we live and getting what we wanted for a deal, we found Enfield Hyundai online, and thought we would drive about 30 miles to see if we could find a dealer to wor getting what we wanted for a deal, we found Enfield Hyundai online, and thought we would drive about 30 miles to see if we could find a dealer to work with. We walked in not knowing what to expect and nervous as anyone would walking into a car dealership. We were met by Gus who was a very soft spoken man and we felt very comfortable with him right off the bat. He asked us to sit down with him so we could tell him what we were looking for. He asked us a lot of questions to be able to get a handle as what we wanted, and what we wanted to spend. No other car salesman has ever done that before. They usually find a car and want to push you into buying it. Well, after talking to Gus for about 10 minutes and telling him what we wanted, he excused himself, came back with some popcorn and couple of bottles of water for us and said for us to relax and he would be back in a few mintues. It was cold out so last thing we wanted was to spend a lot of time in the cold. By the time we were finishing our popcorn, Gus came back and told us he had our car ready, which seemed a little cocky at first. Then we walked out to see the car and he was absolutely right. He had our new car running and warm and toasty waiting for us. We went for a long test drive and he made sure we both drove the car. No other car salesman has ever done such thing and in this way to make things easier for us. We came back from test drive, sat down with Gus. The manager had already looked at our trade in and within a few mintues Gus had some numbers for us. They looked pretty good but being the haggler i am, i tried to negatiate some more and Gus was very patient me and after a couple of rounds of going back and forth and having fun doing it we agreed to numbers that actually were below what we had expeceted to pay. It really was a pleasure dealing with Gus, as he was very laid back and relaxed and not thet typical overbearing and pushy car salesman. Actually every one that came in contact with at Enfield Hyundai was pretty nice and smiley. It was great and i cannot say enough about Gus and i hope his managers really appreciate him. Keep up the good work guys.. Thank you so much More

I wanted to buy new sonata 2011 and unfortunately i stepped in to lia hyundai at enfield. Their price is sky high compared to other dealers and market. I have never seen such as skin headed person as t stepped in to lia hyundai at enfield. Their price is sky high compared to other dealers and market. I have never seen such as skin headed person as this manager. The sales person wanted me to sign a assurance note to buy the same day without giving me any options . They expect customers to buy new cars right away .Poor customer service. Manager is very rude and thinks that he is doing a big favor by selling car to me. These people are not trustworthy. I will not recommend Lia to anyone. More

This salesperson, Tom Lewis, is the worst salesperson I have ever seen. He made me wait, after I had made an appointment, and then basically brushed me off because he was still busy with another customer. have ever seen. He made me wait, after I had made an appointment, and then basically brushed me off because he was still busy with another customer. Way to lose business for Hyundai, Lewis! I ended up purchasing a Toyota (incidentally the Toyota dealership actually remembered that the customer is important!). More

I had returned to Lia Hyundai of Enfield to have warranty work done on a 2006 Tuscon I had purchased at the dealership about 1 year ago. The treatment I recieved by Margo at the service desk has got to be th work done on a 2006 Tuscon I had purchased at the dealership about 1 year ago. The treatment I recieved by Margo at the service desk has got to be the worst I have ever been treated in my life,I left the dealership in tears and feeling Ill. I am so glad that Hyundai inc reffered me to Herb Chambers Hyundai in Auburn Ma, they have restored my faith in Hyundai and will definately have all of my business now and in the future, Leslie Leasor More