Lia Hyundai of Enfield

I walked into this dealership in hopes to buy a used car, and yes someone approached me but it wasn't pleasant. I have been going to one special dealership for years and just wasn't used to being treated in and yes someone approached me but it wasn't pleasant. I have been going to one special dealership for years and just wasn't used to being treated in this manner. Lets just say because I wasn't interested in any of his cars, he pulled out his desk drawer and said " you have more excuses then I have aspirins in this bottle". Well, I just walked out the door and went back to the dealership where I get respect and sales people who listen and bought my car from them. It just goes to show when a dealership takes care of you and you trust them, stay with them. As for Lia Hyundai of Enfield I would not trust them and will not return to their dealership. They need to learn a bit more about customer service and respect for people. More

Ketsana was a very persistent salesman. He worked on my side to ensure that the deal that I wanted was attained. He made me and my wife very comfortable at the dealership and there was no real pressure put side to ensure that the deal that I wanted was attained. He made me and my wife very comfortable at the dealership and there was no real pressure put on either of us to get the car until the end(but that's their job). The price that we received the car for was an outstanding deal. I want to ensure anyone that goes to Lia Hyundai of Enfield will receive outstanding service and salesmanship. MAKE SURE YOU ASK FOR KETSANA. More

My experience was that they were very helpful with great customer service, they kept me informed throughout the whole process and answered all my questions with ease and clarity! customer service, they kept me informed throughout the whole process and answered all my questions with ease and clarity! More

This is my second review, something happened to my first one. Anyway let me state again. Mr. Tim Dickinson is reputable car dealer, salesman, financier. He is honest, upright and forward. He is extremely k one. Anyway let me state again. Mr. Tim Dickinson is reputable car dealer, salesman, financier. He is honest, upright and forward. He is extremely knowledgeable about vehicles, concerned for what you may be looking for, and will do everything in his power to make you happy, a happy, satisfied, pleased buyer, customer. I would never hesitate to buy from him. A true man of integrity. More

I went to the office with my 3 kids and was treated very well. Lisa greeted us with a great smile and asked what type of car I was interested in. She showed me the Sonata, which is roomy enough for all 3 o well. Lisa greeted us with a great smile and asked what type of car I was interested in. She showed me the Sonata, which is roomy enough for all 3 of them. We went for a test ride and when we got back, she gave the kids some popcorn and put on Spongebob for them. We went through the sales pitch and then she introduced me to Tim, the Finance Mgr. I thought to myself...here we go. Tim was very understanding of my kids who kept running in and out then he showed me the picture of his 3 kids...very cute. It is refreshing to go into an office where people are understanding. He walked me through the finance stuff and told me I was not obligated to buy any of it. He exlpained all of the products to me in great detail. I felt good that the process was so quick and thorough. I recommend this dealership to anyone. More

Jarrod started the purchase process with greeting me when I first got on the lot. He asked questions about what I was looking for in a vehicle then listened to how I answered. He gave me a couple of vehicl I first got on the lot. He asked questions about what I was looking for in a vehicle then listened to how I answered. He gave me a couple of vehicles to look at, we went out for a informative test drive, in which he noted the options on the vehicles. He was very patient with my questions and I was able to pick the vehicle I wanted. During the price discussion, Sal came over and introduced himself, and helped to complete the process, with me buying a new Sante Fe. I then went into Tim's office, and he was very efficient and found a good deal on my interest rate in the financing of my vehicle. It was a very smooth process throughout the whole deal, and I am now the proud owner of a new Hyundai. I highly recommend them to anyone who is looking to purchase a vehicle. Please ask for Jarrod when you go into the Lia Hyundai of Enfield office, and let him know that you saw my review. Peggy More

My husband and I went here were not help sat around looking at cars in the lot no one came to help even though 3 different people looked at us this dealer is not good we went to wile Hyundai and got be looking at cars in the lot no one came to help even though 3 different people looked at us this dealer is not good we went to wile Hyundai and got better service More

I had been to a few other dealers and knew exactly what car and trim I wanted, so I went to Lia of Enfield to see if their prices were better than the others. Lisa was very nice at first, and we went on a car and trim I wanted, so I went to Lia of Enfield to see if their prices were better than the others. Lisa was very nice at first, and we went on a test drive (I had already driven the car but I wanted a refresher). They didn't have the car I wanted on the lot but they could order/trade it with another dealer. I admitted I wanted to buy the car, so we talked about price and the pressure started to increase. She demanded that by company policy I write down an offer that I was willing to pay right there on the table and sign my name with it, and also leave my credit card so they knew I was serious. Come on! I insisted and insisted that I would not sign my name on anything, nor leave my card for them to charge (when we hadn't even agreed on a price yet!). She finally said alright and I walked with her to the manager (Justin) where I told him my target price. We finally settled on a price that was pretty fair, so I said OK its a deal and let them charge a deposit on my card. I filled out the PO and insisted that the VIN was on it, which it was. Lisa said the car might be in within 2 weeks. The next week she called and said their NY office had sold the car to someone else. I was really disappointed because I really wanted it. I can't confirm but I would assume they got a better price for that car. She did not even appologize for this, and told me to give her another color so they could find a new car. Yeah right! I got out of there and went to Meriden Hyundai, where I was treated with respect and dignity. Avoid Lia Enfield at all costs, they will insult you and waste your time! More

Bad salesmanship when purchasing a used vehicle. No pro-active information. Was never told the remote was lost until after I signed all papers and was driving off lot. When I called the sales manager t pro-active information. Was never told the remote was lost until after I signed all papers and was driving off lot. When I called the sales manager to see if they would make it right, he not only refused but was insulting and rude. Would never go back again. More

They seemed nice at first....Had found the car I was looking for online and went in to check it out. It needed a few things fixed before I purchased it..I was promised they would be. Went back next day looking for online and went in to check it out. It needed a few things fixed before I purchased it..I was promised they would be. Went back next day to pick up the car, it hadnt even been washed. The sales guy told me I could do a better job than their detail guy anyway and he had armor all everywhere on the interior! Windows and everything! Driving home I noticed the noise coming from the back end...brought it back so they could fix what they said they had already. They made such a big deal about it and were so rude. Got my car back and a few days later my keyless entry started going so I went to use my key in the door lock...it didnt fit!! I was locked out of my own vehicle had to call for a ride. Then I noticed the front end noise it had been quieter than the back so I hadnt at first...took it back again and they waited a day before calling me to tell me my warranty was up and Id have to pay to replace everything that was supposed to be fixed in the first place.This vehicle is now only TWO months old....please do not buy a car from this dealership. You will waste your hard earned money. Im stuck taking a risk driving this vehicle around because I cannot afford to replace all the parts and cover their labor costs.If you think you've found a great deal there think again. More