Lia Honda of Kingston

First time customer I spotted a Honda Accord from the street and went in to look at it. Anna-Stesia was very helpful and I test drove it. I wasn't sure whether to buy tha I spotted a Honda Accord from the street and went in to look at it. Anna-Stesia was very helpful and I test drove it. I wasn't sure whether to buy that 2014 or lease a new one. She was there for the next two weeks with a calming voice and reassurance, keeping in touch along the way. I am very pleased with my decision. I didn't feel rushed and I believe I made the right choice. More

Lease upgrade I went to Lia of Kingston to look into up grading from my Honda Civic to a Honda Ridgeline after a look over and test drive I wanted to make it happe I went to Lia of Kingston to look into up grading from my Honda Civic to a Honda Ridgeline after a look over and test drive I wanted to make it happen Emon, sales person,Randy sales manager! Jenifer, in finance Debbie working with DMV and Insurance and never to forget Mike all were very helpful and it happened Now I am enjoying my new Ridgeline Sport More

Poor Customer Service I have been a loyal Honda of Kingston customer for over twenty years. Yesterday evening my 2013 Honda Accord started making an odd noise. The dashboa I have been a loyal Honda of Kingston customer for over twenty years. Yesterday evening my 2013 Honda Accord started making an odd noise. The dashboard then lit up with several different icons. I called first thing this morning to see if I could get an appointment. I was told the first available appointment would be NEXT Tuesday; nearly a week away. I explained that I felt something was definitely wrong with my car, offered additional possible ideas/ways my car could be seen earlier to no avail. I was told several times they were "booked". I explained several times that I was very concerned about my car and it was less than four years old. This is not my idea of how a loyal customer should be treated. No one can plan for their car not operating properly. Hondas are known to be a very reliable vehicles. In the past, I could count on Honda of Kingston and their Service Department if I had a problem . It saddens me that this is no longer the case. More

Now Lia group is in Kingston This is my third Lia Honda purchase, but my first in Kingston. Previously I'd dealt with Lia Honda in Albany who always given me a fair deal. Lia in K This is my third Lia Honda purchase, but my first in Kingston. Previously I'd dealt with Lia Honda in Albany who always given me a fair deal. Lia in Kingston is closer and very helpful. The true test of a dealership is how they handle problems. I planned on giving my current Accord, with 186,000 miles on it, to my son. Aside from normal maintenance, the old car has only needed brakes (and rotors) replaced. However, it was due for an oil change and I had that scheduled elsewhere but not completed. This turned out to be a logistical problem because the plates would be transferred and I'd have no legal way of getting the car serviced. To make a longer story shorter, the store manager changed the oil in the old car for free and drove the old car to my house with dealer plates. Two service people drove two cars to my home: the second car was used to drive the service people back to the dealership. There was also a minor paperwork problem with the car that was completely corrected. More

Yet again a 5 star experience at Honda of Kingston I've been dealing with the Honda of Kingston service facility for over 20 years and with Sue Kelly, in one capacity or another, for as long as I can r I've been dealing with the Honda of Kingston service facility for over 20 years and with Sue Kelly, in one capacity or another, for as long as I can remember. She always, always goes the extra mile and this last servicing was no exception. The servicing itself was done quickly and efficiently. The multi point inspection reassures me that I'm leaving the shop in a safe, reliable vehicle. I'll be back. More

Always a good experience at Lia Honda. Another good experience at Lia Honda. In particular, Debra Gambino was friendly, helpful, and effective. I got what I needed including a free oil ch Another good experience at Lia Honda. In particular, Debra Gambino was friendly, helpful, and effective. I got what I needed including a free oil change and a check of the windshield wipers which turned out to need new inserts. More

Excellent experience Service delivered quicker than estimated. Sue Kelly (as always) was friendly, helpful and knowledgeable. The battery and installation was a bargain u Service delivered quicker than estimated. Sue Kelly (as always) was friendly, helpful and knowledgeable. The battery and installation was a bargain using the Lia coupon mailed to me. Additional, free multi point inspection was helpful and accurate. More

Great dealership We bought our Hondas at Honda of Kingston seven years ago and have been going there for service. They have always been efficient and fast. No complain We bought our Hondas at Honda of Kingston seven years ago and have been going there for service. They have always been efficient and fast. No complaints. Debra Gambino is friendly, as are all the staff there. After getting my car keys back, she reminded me of some service that had slipped my mind. Thanks, Deb. More

Prompt, courteous service, as always. I have had my Honda CRV for about 9 years and all servicing has been done at the Honda service department on Broadway, Kingston, New York. I am givin I have had my Honda CRV for about 9 years and all servicing has been done at the Honda service department on Broadway, Kingston, New York. I am giving this 5 star rating because the service has always been excellent, including times when an emergency came up and I got help right away without an appointment. I appreciate that what is needed is explained fully and completed expertly. Thanks to a great service department. More

A great employee Sue Kelly has been working at the service center for the 15 years I've brought my car in.for work. She has always been courteous and knowledgeable Sue Kelly has been working at the service center for the 15 years I've brought my car in.for work. She has always been courteous and knowledgeable. Friendly and helpful when difficult decisions had to be made. Supportive and personable.. She's a great asset to your company.. Scarp More