Lia Honda of Kingston

Robert Munson saved my family ski trip. I was in Kingston on the first leg of a ski trip that was going to take me and my daughter through Vermont and New Hampshire when a warning light wen I was in Kingston on the first leg of a ski trip that was going to take me and my daughter through Vermont and New Hampshire when a warning light went on in my Honda Pilot. It said "System Emission Problem". I saw Lia Honda of Kingston was about a half hour from my hotel so I made the drive. Upon arriving I went in and talked to Robert and asked if it was going to be an issue to drive a long distance with this particular light on and he informed me that it most certainly would not be great. At this point I was beside myself and thought the trip was ruined, but Robert then took the time to take a scan of the car to get an idea of what the problem might be. He then called for an emergency service to get the car looked at by the technicians to determine what the problem was. It was discovered that it was the fuel injectors and that they happened to have the part in stock so they were able to make the repairs that night! I could not believe that this was able to be accomplished as I know they had a lot of services to perform that day. I was so overwhelmed by the kindness and understanding of our situation that I almost started crying. When talking to Robert after the repairs he informed me that their philosphy was to take care of family. It is so refreshing to see this type of character to come from a large dealership. I cant thank the team at Lia Honda of Kingston for helping my daughter and I continue on a memorable ski trip! More

I received excellent service Susan Kelly is professional pleasant and extremely knowledgeable. She always keeps me well informed. pleasant and extremely knowledgeable. She always keeps me well informed. More

Darian McCord Johnson was a pleasure to deal with and very knowledgeable. He made for a great experience very knowledgeable. He made for a great experience More

I was happy with Darian’s kind demeanor and not feeling any pressure at the dealership. any pressure at the dealership. More

Mark Wertheim provided exceptional service when I needed to bring in my 2024 Honda Civic for some recall work. to bring in my 2024 Honda Civic for some recall work. More

The service was very good and service manager was very understanding name Robert Munson.you got a good man there don't lose him. understanding name Robert Munson.you got a good man there don't lose him. More

Mark Wertheimer in Service Dept is a very extraordinary person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern f person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern for customers and his good nature. We are so happy to know him . Lia will be our preferred Hinda Service Center More

Sue Kelly as usual was exceptional! The CR-V I had the recall on is our fifth Honda, therefore, Sue.has assisted me for several year. She is ALWAYS easy and friendly to deal with. One The CR-V I had the recall on is our fifth Honda, therefore, Sue.has assisted me for several year. She is ALWAYS easy and friendly to deal with. One of the nice important things she does is know who I am and calls me by my name. More

Outstanding service, professional and courteous staff. Dennis walked me thru everything and answered any questions I had. Thank you Dennis walked me thru everything and answered any questions I had. Thank you More

Very welcoming and just a great place to be at. Very friendly people that work there. Very friendly people that work there. More